Troubleshooting Guide - Dimension One Spas home Series Owner's Manual

Troubleshooting Guide

Heating System
Symptom Problem
Does not heat 1.
2.
3.
Too hot 1.
2.
Flashing temperature Possible temperature sensor
failure
of 34°F or 134°F
appears on the display
Hot Tub Temperature Water level
erratic
Electrical System
Symptom
Problem
Will not turn on – in No power
any mode
Turns on by itself Normal automatic daily power
filtration, or anti-freeze cycle
Light is out Burned out bulb
Pump shuts down 1.
unexpectedly while in
use
2.
Possible sensor errors
3 flashing lights on
the Topside Control
Water System
Symptom Problem
Pulsating jets Water level too low
No Jet Action, or 1.
action is poor
2.
3.
4.
18
Dimension One Spas – @Home Series Owner's Manual
Corrective Action
Temperature setting is too 1.
low
Dirty filter 2.
Pressure switch 3.
malfunction
Temperature setting is too 1.
high
High limit tripped 2.
Call your dealer for service
Fill hot tub to about 6 inches (15 cm) below the top of the spa.
Corrective Action
Check circuit breaker and/or GFCI.
No action required.
Replace bulb.
Automatic timer has shut 1.
pump off
Motor over-heated and 2.
automatic protective
device has shut down
pump(s)
1.
2.
If problem persists:
1.
If problem persists: Call your dealer for service.
Corrective Action
Fill spa to proper water level.
Jet is turned off 1. Turn jets on by turning jet face clockwise
Selector Valve turned 2. Turn the Selector Valve (sometimes called Diverter Valve) to the proper
position
Dirty Filter 3. Clean Filter.
Air lock 4. Loosen pump union to allow air to bleed.
Turn up the "set temperature" on the control panel
Clean filter.
Call your dealer for service.
Turn down the "set temperature" on the control panel
Call your dealer for service
Push JETS button again to start another cycle.
If pump(s) will not restart when JETS button is pushed, call for service.
Make sure that the equipment panel vent area is not blocked. Vent
blockage can cause serious damage to your equipment.
Check water level, adjust if needed.
Clean filter.
Turn power off at GFCI breaker, then back on