Toshiba Strata CTX DKT2104-CT User Manual
  1. Manuals
  2. Brands
  3. Toshiba Manuals
  4. Cordless Telephone
  5. Strata CTX DKT2104-CT
  6. User manual

Toshiba Strata CTX DKT2104-CT User Manual

Cordless digital telephone
Hide thumbs Also See for Strata CTX DKT2104-CT:
Table of Contents

Advertisement

Quick Links

Download this manual See also: User Manual
Telecommunication Systems Division
Digital Business Telephone Systems
DKT2104-CT
Cordless Digital Telephone
User Guide
January 2002

Advertisement

Table of Contents
loading

Related Manuals for Toshiba Strata CTX DKT2104-CT

Summary of Contents for Toshiba Strata CTX DKT2104-CT

  • Page 1 Telecommunication Systems Division Digital Business Telephone Systems DKT2104-CT Cordless Digital Telephone User Guide January 2002...
  • Page 2 Telecommunication Systems Division, also reserves the right, without prior notice, to make such changes in equipment Strata is a registered trademark of Toshiba Corporation. design or components as engineering or manufacturing Stratagy is a registered trademark of Toshiba America methods may warrant.
  • Page 3 TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”) Telecommunication Systems Division License Agreement IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEM PRODUCT OR OTHERWISE MADE AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE SUPPLIER.

  • Page 4: Limited Warranty

    The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the equipment, is the repair or replacement by TAIS or its authorized dealer of such defective or missing parts as are causing the malfunction with new or refurbished parts (at their option).

  • Page 5: Table Of Contents

    Contents Introduction Organization.........................v Conventions ........................vi Related Documents and Media ...................vi Chapter 1 – The Grand Tour Digital Technology ......................2 Handset ..........................2 Base Unit..........................4 Charger Unit.........................4 Batteries ..........................4 Volume Levels ........................5 Handset Mute ........................6 Cordless Digital Telephone Standard Parts .................6 Chapter 2 – Installation Base Unit ........................12 Charger Unit ........................12 Chapter 3 –...
  • Page 6 Contents Chapter 5 – Features Handset Volume.........................19 Ringer Volume........................19 Mute ...........................19 Important - Read First......................20 What’s My Line? ......................20 Making a Call........................20 Internal Numbers ......................20 External Numbers ......................21 Answering Calls.........................21 CO Lines or [DNs] ......................21 Pooled Line Groups ......................21 Transferred Calls ......................21 Recalling Busy Stations .....................21 Using Busy Override......................22 Calling the Attendant Console ...................22...
  • Page 7 Contents Chapter 5 – Features Station ..........................31 Call Forward Categories ....................32 Call Forward Settings .....................32 Call Park Orbits........................36 Group Pickup ........................37 Page/Internal Call Pickup ....................37 Call Waiting ........................39 Direct Station Selection Buttons (Hotline) ................39 Do Not Disturb........................40 Setting DND for Another Extension................40 Door Lock(s) ........................41 Door Phone(s) ........................42 Emergency Ringdown......................43...
  • Page 8 Contents Chapter 5 – Features Speed Dial..........................51 Make a Call Using Speed Dial..................51 Tone/Pulse Dialing......................52 Voice Mail - Direct Transfer....................52 Appendix A – Appendix – Feature Access Codes .............................53 Appendix B – Appendix – Troubleshooting and Specifications ......................59 Troubleshooting .........................59 Range and Performance .....................61 Simultaneous Conversation Channels................61 Radio Interference......................61...

  • Page 9: Introduction

    Introduction This guide describes the features and operation of the Strata DK DKT2104-CT 900 MHz Cordless Digital Telephone with Strata CTX Business Telephone Systems. To get the most from your cordless telephone, please read this guide thoroughly. The DKT2104-CT also works with Strata DK telephone systems (except Strata DK24/ 56/96, Release 3).

  • Page 10: Conventions

    Introduction Conventions Conventions Conventions Description Elaborates specific items or references other information. Within some Note tables, general notes apply to the entire table and numbered notes apply to specific items. Important! Calls attention to important instructions or information. Alerts you when the given task could cause personal injury or WARNING! death.
  • Page 11 The Grand Tour This chapter familiarizes you with the Strata CTX DKT2104-CT Cordless Digital Telephone handset and its batteries, Base and Charger Units, and fixed buttons. Chapter 5 – Features, beginning on page 27 covers the four pre-assigned flexible buttons.

  • Page 12: Chapter 1 - The Grand Tour Digital Technology

    The Grand Tour Digital Technology Digital Technology The DKT2104-CT uses 900 MHz Digital Narrow Band technology that provides: Unsurpassed range, two to three times greater than conventional analog cordless • telephones. Clarity that is so good, it is indistinguishable from corded telephones in most •...
  • Page 13 The Grand Tour Handset Table 1 Button Description Button Description Initiates and disconnects calls. Selects ringer tone and volume in standby mode and speaker volume in talk mode. Selects channel while in talk mode and locks the handset while in standby mode.

  • Page 14: Base Unit

    The Grand Tour Base Unit Base Unit The Base Unit can be used as a desktop or wall- mounted unit (shown at right). There are two LEDs that indicate Desk or Cordless mode. Base Unit Antenna Desk LED Cordless LED 4501 Charger Unit The handset comes with a Charger Unit (shown at right)

  • Page 15: Volume Levels

    The Grand Tour Volume Levels When the battery is low, the message at the right displays on the LCD and the handset beeps. Low battery symptoms are: b a t t l o w On a call • • Only operates •...

  • Page 16: Handset Mute

    Your handset speaker can be muted to consult another person in the room without the caller hearing you. The mute feature is easily turned On and Off by pressing the button. Cordless Digital Telephone Standard Parts Your Toshiba cordless digital telephone includes the following items: Base Unit • Handset •...

  • Page 17: Chapter 2 - Installation

    Installation Important! Your telephone system must be programmed for Auto Preference before WDON operates. If there is a shared DKT, you receive system dial tone automatically after picking up the DKT handset. See your System Administrator for more information. Step 1: Review Safety Instructions WARNING! To reduce the risk of fire and/or personal injury by the battery, follow these instructions: Read and understand all product instructions.
  • Page 18 Installation Step 1: Review Safety Instructions To protect the product from overheating, do not: • Block or cover any slots or openings in the Base Unit • Place near or over a radiator or heat register • Place in an enclosed cabinet unless proper ventilation is provided. Operate this product only from the type of power source indicated on the marking label.
  • Page 19 If you cannot find the information you need, contact Toshiba for assistance. Do not open or mutilate the battery. Released electrolyte is corrosive and causes damage to the eyes or skin, and, if swallowed, is toxic.
  • Page 20 Installation Step 2: Select Location Step 2: Select Location 1. Select a location that is not subject to excessive heat or humidity. 2. Determine if the Base Unit will sit on your desk or be wall mounted. If wall mounted, go to Step 3: “Mount on a Wall”.
  • Page 21 Installation Step 4: Connect Telephone Cables 5. Ensure that the wall-mount plate is placed on the wall so that the “feet” are at the bottom when you are looking at the inside of the plate. 6. Snap the Base Unit onto the plate (shown above).

  • Page 22: Base Unit

    Installation Step 5: Connect and Apply Power Step 5: Connect and Apply Power Base Unit 1. Plug the AC adapter cord into the AC adapter input jack on the Base Unit (shown at right). 2. Plug the AC adapter into a standard 120VAC wall outlet.
  • Page 23 Installation Step 7: Install Handset Battery Step 7: Install Handset Battery Your handset should come from the factory with one battery Note already installed and charged. If not, follow steps below and Step 8: Charge Batteries for First Time. 1. Carefully remove the battery cover from the back of the handset (shown at right).
  • Page 24 Installation Step 9: Install Headset (Optional) Step 9: Install Headset (Optional) The optional headset provides a hands-free option because you can use the belt clip to carry the handset and conduct a conversation. All feature operations remain the same except the handset earphone and microphone are disconnected. Open the cover over the headset jack that is located on the side of the handset and plug in the headset as shown at right..

  • Page 25: Chapter 3 - Configuration

    Configuration This chapter shows you how to configure the DKT2104-CT. It can operate as a DKT or cordless telephone and be programmed whenever it is idle. When entering the program mode, all incoming calls are identified with a ringback tone until the program mode is ended and current calls are unaffected.
  • Page 26 Configuration Enter the Program Mode 4. While holding and , press (shown at right). 5. Release , , and simultaneously. 6. Press until data store displays. 7. Press to toggle the settings for each program step ...or store the setting when in the step.

  • Page 27: Chapter 4 - Handset Operation

    Handset Operation This chapter familiarizes you with basic handset operation, including: Switching cordless and DKT modes • Signaling • Controlling handset and ringer volume • Making and answering calls • Calling busy stations and attendant consoles • Using CO access codes •...

  • Page 28: Switching Cordless And Dkt Modes

    Handset Operation Switching Cordless and DKT Modes Switching Cordless and DKT Modes To set the cordless mode 1. Pick up the handset and press . This message blinks, and you hear dial tone. The Cordless LCD shows . The DKT ACQUIRING LINK displays CORDLESS MODE...

  • Page 29: Handset Volume

    Handset Operation Handset Volume Handset Volume Press while on a call to select a loud or soft volume level. Ringer Volume Press to select the ring volume. You can choose high, low, and off for two ringer types. When displays, you receive a vibration alert instead of the audible ring Note ring off tone.

  • Page 30: Important - Read First

    Handset Operation Important - Read First Important - Read First Be sure to check with your CTX System Administrator and make sure you know which features are enabled on your system. Use the check boxes throughout this book to mark which features you have. What’s My Line? Throughout this guide, the word “Line”...

  • Page 31: External Numbers

    Handset Operation Answering Calls External Numbers 1. Press .You hear dial tone and LED lights steady. A line may be automatically selected or you can manually choose a line. 2. Enter a telephone number. Dial tone stops after 9 5 8 3 6 7 0 0 you dial the first digit.

  • Page 32: Using Busy Override

    Handset Operation Using Busy Override Using Busy Override Press Busy Override is activated (use only if the called station is not equipped for OCA)..or . Executive Override (system programmable option) is activated. Calling the Attendant Console There are three ways to call the Attendant Console depending upon system programming.

  • Page 33: Transferring Calls

    Handset Operation Transferring Calls Transferring Calls You can transfer calls to a idle or busy station, but you cannot transfer calls to a station that is in the DND mode. You cannot transfer calls to a station that is DND. Note 1.

  • Page 34: Transfer Calls To The Cordless

    Handset Operation Transferring Calls Transfer Calls to the Cordless You can transfer an active call from the DKT to the cordless or vice versa by using . If the cordless is idle, the transfer takes place immediately. 1. While in conversation, press on the DKT.

  • Page 35: Conference Calls

    Handset Operation Conference Calls You receive a recall ring when your station or [DN] is idle and camp-on is cancelled when the called station user fails to answer within a predetermined time. Repeat the procedure if necessary. Conference Calls You can conference together up to eight parties (including your own) - with up to six parties being external CO or network lines.

  • Page 36: Adding Voice Mail To A Conference

    Handset Operation Conference Calls Adding Voice Mail to a Conference The Conference Master can add voice mail to a conference. This enables participants in a conference to listen to or leave a voice mail message during one phone call. To add Voice Mail to a conference call (performed by Conference Master) 1.

  • Page 37: Chapter 5 - Features

    Please see Table 5 on page 53 for access code sequences that match your Toshiba telephone system. Important! There are some feature operation differences and limitations from the previous cordless telephone version, DKT2004-CT, that are described under the affected feature.

  • Page 38: Account Code Calls

    Features Account Code Calls Account Code Calls Account Codes (Forced or Voluntary) can be used for a variety of reasons including billing, tracking, and line restriction applications. Account Codes are assigned in the system as a fixed length (default is six digits) and are recorded by the system, along with the details of the calls, which can be printed on a Station Message Detail Recording (SMDR) report.

  • Page 39: Voluntary Account Codes (Verified/Non-Verified)

    Features Automatic Busy Redial Voluntary Account Codes (Verified/Non-Verified) Voluntary Account Codes are optional. They can be entered during a call and are used for tracking selected calls using SMDR call detail recording option. If the system is set for Verified Account Codes, station users must enter a specific code when entering the Voluntary Account Code(s) or the code is not validated for the SMDR call report.

  • Page 40: Automatic Callback

    Features Automatic Callback Automatic Callback When you reach a busy station, you can set Automatic Callback to have the system monitor the busy extension and notify you when it becomes idle. Automatic Callback can also place you in queue for an available outside line, if you reach a line group in which all lines are busy.

  • Page 41: Auto Redial

    Features Auto Redial Auto Redial This feature enables you to automatically redial the last number (outside or extension number) called by pressing must be programmed as one of the four flexible buttons on the telephone. 1. Press your extension or button.

  • Page 42: Call Forward Categories

    Features Call Forward Call Forward Categories You can set Call Forward for the following categories of calls. Within these categories, you can use five different types of Call Forward Settings. Call Forward Any Call – Forwards any call, whether an internal call or incoming •...
  • Page 43 Features Call Forward Call Forward Cancel – Cancels the set Call Forward feature. Notice that each • category of Call Forward has a different code for canceling. Station Call Forward Procedures The following table contains Call Forward Button sequences. You can do a Call Forward function by entering the button sequence as described.
  • Page 44 Features Call Forward Table 3 Call Forward Procedure (continued) Feature Button Sequence Æ%# Æ Busy No Answer Extension button + + Dest. No. + Timer + Æ%$ Cancel Extension button + (Tone) Call Forward - Incoming Line Calls: Forward incoming line calls only. Æ% "...
  • Page 45 Features Call Forward Table 3 Call Forward Procedure (continued) Feature Button Sequence Call Forward - Incoming Line Call - Set for Another Station: Enables you to set forwarding of incoming line calls for another telephone within your telephone system Æ% # Æ...

  • Page 46: Call Park Orbits

    Features Call Park Orbits Call Park Orbits The Call Park feature enables you to hold a call temporarily in a location other than your telephone. These areas are called orbits. You or another telephone user can retrieve a parked call from its orbit by specifying the orbit number. You can specify one of 20 General Park Orbits (7000~7019) or a valid extension number within the system.

  • Page 47: Group Pickup

    Features Call Park Orbits To retrieve a parked call 1. Press ...or your extension button + 2. Enter the Orbit Number where the call is parked or for the extension from which you are calling. You cannot use to retrieve a parked call. The extension LED flashes at the in-use rate when the call is retrieved.Call Pickup You can pick up a call that is ringing another station’s extension, a call placed on hold at another station and other types of calls.
  • Page 48 Features Call Park Orbits Table 4 Call Pickup Feature Codes For Incoming Calls: Dialing Description Æ$Æ"# Group Picks up a call ringing to a member of your pickup group. Æ$Æ$ + Primary Picks up a call ringing on any line appearance of the telephone Directed Extension Ext.

  • Page 49: Call Waiting

    Features Call Waiting Call Waiting Call Waiting places an incoming call in queue and alerts you with a warning tone. The [DN] or Line LED flashes at the on-hold rate. 1. If you are talking, press ...or the flashing [DN]. The call you are on is placed on hold and you are connected to the waiting call.

  • Page 50: Do Not Disturb

    Features Do Not Disturb Do Not Disturb If your station is in Do Not Disturb (DND) mode, internal, external and transferred calls do not ring your station and Off-hook Call Announce calls are denied. You can continue to make calls while in the DND mode. When originating a call in DND mode, you will hear a short burst of interrupted dial tone followed by continuous dial tone.

  • Page 51: Door Lock(S)

    Features Door Lock(s) To deactivate DND for another extension Enter (hear Entry Tone) + the Primary extension of the remote extension + the pass code + (hear Success Tone). This removes DND from the target telephone. To change your DND Pass Code Enter (hear Entry Tone) + ext.

  • Page 52: Door Phone(S)

    Features Door Phone(s) Door Phone(s) Door phones can be used to call telephones selected in system programming. When a door phone calls, you hear a distinctive ringing tone, one or five times (set in system programming). You can also call a door phone and monitor the surrounding area. The number of possible door phones varies by Strata CTX system, with up to 24 as the maximum for larger systems.

  • Page 53: Emergency Ringdown

    Features Emergency Ringdown To call/monitor a door phone 1. With the handset off-hook, press a extension. You hear dial tone and the LED flashes green (in-use). 2. Press + extension for the door location. A two-way talk-path exists between your telephone and the called door phone. You can audibly monitor the area around the door phone.

  • Page 54: Placing Line Appearances Or [Dn] Calls On Hold

    Features Held Calls Placing Line Appearances or [DN] Calls on Hold Press The Line or [DN] LED flashes green at the on-hold rate. You hear recall tone when your station is idle (or two times only when busy) if you do not retrieve the held call before “Hold the recall”...

  • Page 55: Isdn Outgoing Calling

    Features ISDN Outgoing Calling ISDN Outgoing Calling This feature enables calling over Integrated Services Digital Network (ISDN) trunks, provided that you are connected to a Strata CTX and that you subscribe to ISDN lines. ISDN trunks offer faster call connection setup and more connection circuits. An ISDN call is initiated automatically with a timer or with a start sequence.

  • Page 56: Responding To A Lit Msg Led

    Features Off-hook Call Announce Responding to a Lit Msg LED 1. Press , then lift the handset. Your phone rings the extension or voice mail device that sent the indication. The LED continues to flash red. 2. After answering the message(s), place the handset back on-hook. 3.

  • Page 57: Override Calls

    Features Override Calls Override Calls The available override features are: Busy Override Ring Over Busy Override enables you to send a muted ring tone to a busy station to indicate a call is waiting. The Busy Override (BOV) muted ring can be programmed for each station to be two muted rings only or continued muted rings until the call is answered.

  • Page 58: Executive Override

    Features Paging Executive Override Executive Override enables you to enter an established conversation. Your telephone can also be programmed to block Executive Override from other telephones. To perform Executive Override After reaching a busy station, press ...or, if you have an LCD telephone, use the Soft Key.

  • Page 59: Answering A Page

    Features Paging To make a Group Page Press and enter the Group number (01~16) ...or press extension + and enter the zone number. Answering a Page To answer a Group Page, lift the handset off-hook, press extension + enter the Group number. To answer an External Group Page, lift the handset off-hook, press extension + and enter the Group number.

  • Page 60: Privacy

    Features Privacy Privacy Privacy controls the ability of more than one person to use the same extension or CO line at the same time. Privacy applies to multiple appearances of extensions, Phantom extensions, outside Lines and outside Line Group buttons.The application of Privacy to individual telephones is controlled in system programming.

  • Page 61: Release And Answer

    Features Release and Answer Release and Answer This feature enables you to automatically disconnect or transfer an active call and answer a new call with the push of a button, instead of with the handset. Note Your telephone must be programmed with Press the .

  • Page 62: Tone/Pulse Dialing

    Features Tone/Pulse Dialing Then, dial the Station or System Speed Dial Number. Station Speed Dial numbers occupy numbers 100~199. System Speed Dial numbers occupy numbers 200~999. Tone/Pulse Dialing With some older Central Offices, you may have to make calls on outside lines programmed for rotary dial pulses.This feature enables you, while on these lines, to switch to tone dial to access remote equipment (such as an answering machine) requiring touchtones.

  • Page 63: Appendix A - Appendix - Feature Access Codes

    Appendix – Feature Access Codes This chapter contains Feature Access Codes which are entered as a sequence on your telephone to use a particular feature. Also, the Call Forward Feature Access Codes sometimes have special requirements for entering a destination and a timer. Refer to “To use the Call Forward button sequence”...
  • Page 64 Appendix – Feature Access Codes Voice Mail - Direct Transfer Table 5 Feature Access Codes (continued) Feature Feature Access Code Sequences Call Forward - Any Calls (Internal and External) All Call Ext. button + + Dest. No Busy Ext. button + + Dest.
  • Page 65 Appendix – Feature Access Codes Voice Mail - Direct Transfer Table 5 Feature Access Codes (continued) Feature Feature Access Code Sequences Call Park Activate + Orbit Number Retrieve Ext. button + + Orbit Number System Orbits Call Pickup Incoming - Group Pickup Ext.
  • Page 66 Appendix – Feature Access Codes Voice Mail - Direct Transfer Table 5 Feature Access Codes (continued) Feature Feature Access Code Sequences Language No. LCD Language (Change) LCR (Outgoing Call) Message Waiting (MW) Release a received MW Retrieve a received MW Activate MW at another + Ext.
  • Page 67 Appendix – Feature Access Codes Voice Mail - Direct Transfer Table 5 Feature Access Codes (continued) Feature Feature Access Code Sequences Speed Dial Register Station (00~99) + Index Number (00~99) + Index Number (000~099) + Index Number (100~199) + Index Number (200~299) + Index Number (300~399) System + Index Number (400~499)
  • Page 68 Appendix – Feature Access Codes Voice Mail - Direct Transfer Strata DKT2104-CT Cordless Digital Telephone 01/02...

  • Page 69: Appendix B - Appendix - Troubleshooting And Specifications

    Appendix – Troubleshooting and Specifications This appendix covers these topics: Troubleshooting • Range and performance • Simultaneous conversation channels • Radio interference • Specifications • Troubleshooting If your cordless telephone is not performing to your expectations, try the suggestions Table 6.
  • Page 70 Appendix – Troubleshooting and Specifications Troubleshooting Table 6 Troubleshooting Suggestions Condition Suggestion Make sure the AC adapter is plugged into the Charger Unit and wall outlet. If the AC adapter is plugged into a wall outlet with a switch, make sure the switch is turned on. Make sure the handset is properly seated in the Charger CHARGE LED does not light when Unit.

  • Page 71: Range And Performance

    Appendix – Troubleshooting and Specifications Range and Performance Range and Performance The cordless digital telephone operates up to 1.1 miles from its base in a completely unrestricted test environment. Typically, ranges of 300 to 400 feet are possible, depending on the building structure in which the it’s used. For optimum range and performance from your handset, try the following: Place the Base Units at least three to six feet away from the DKT;...

  • Page 72: Specifications

    Appendix – Troubleshooting and Specifications Specifications Specifications For frequencies, power requirements, weight and size specifications, see Table Table 7 Specifications General Frequency Control Frequency Synthesizer Modulation Operating Temperature -10 to 50 C Base Unit Receive/Transmit Frequency 905~925 MHz (30 channels) Power Requirements 10VDC from supplied AC adapter Width –...

  • Page 73: Index

    Index access codes, call account code, hold, calls, park orbits, forced account codes (verified/non- call forward, verified), access codes, account code calls, any call, advisory messaging, pass code, all call page, station, answering system, 31, calls, call park, attendant console, orbits, automatic call pickup, 37,...
  • Page 74 Index E ~ P do not disturb, 40, low battery indicator, override, name/number display, door lock, control, dialing out, door phone, line calling, access, buttons, emergency call, memory, page, message waiting, 39, 45, emergency calls to the attendant console, messaging, executive override, advisory, Msg button/LED,...
  • Page 75 Index R ~ V pooled line group, privacy, voice mail on-line, access codes, override, conference, private network access, direct transfer, volume control, voluntary account codes (verified/non- radio interference, verified), range, release and answer, repeat last number dialed, ringer volume level, simultaneous conversation channels, specifications, speed dial,...

Table of Contents