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Toshiba STRATA CTX DKT2004-CT User Manual

Cordless digital telephone
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Telecommunication Systems Division
Digital Business Telephone Systems
DKT2004-CT
Cordless Digital Telephone
User Guide
October 2002

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Summary of Contents for Toshiba STRATA CTX DKT2004-CT

  • Page 1 Telecommunication Systems Division Digital Business Telephone Systems DKT2004-CT Cordless Digital Telephone User Guide October 2002...
  • Page 2 Strata is a registered trademark of Toshiba Corporation. Stratagy is a registered trademark of Toshiba America Information Systems, Inc. Trademarks, registered trademarks, and service marks are the...
  • Page 3 TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”) Telecommunication Systems Division License Agreement IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEM PRODUCT OR OTHERWISE MADE AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE SUPPLIER.

  • Page 4: Limited Warranty

    The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the equipment, is the repair or replacement by TAIS or its authorized dealer of such defective or missing parts as are causing the malfunction with new or refurbished parts (at their option).

  • Page 5: Table Of Contents

    Contents Introduction Organization...v Conventions ...vi Related Documents/Media... vii Chapter 1 – The Grand Tour Applications ...2 Benefits ...2 Cordless Digital Telephone Standard Parts ...4 Base Unit Controls and Functions ...5 Features ...6 Chapter 2 – Installation Removing and Charging Your Battery Pack ...14 Charging Extra Battery Packs...14 Tips on Extending Battery Pack Life...15 Installing Optional Headset...15...
  • Page 6 Contents Chapter 5 – Features Using the Handset ...20 Charging the Handset...20 Switching a Call to Your Cordless Digital Telephone...21 Switching a Call to the Desk Telephone...22 Using Memory ...23 Chain Dialing...24 Chapter 5 – Features Account Code Calls ...25 Verified/Non-Verified Account Codes...26 Forced Account Codes...26 Voluntary Account Codes (Verified/Non-Verified)...27...
  • Page 7 Switching Between Calls...42 ISDN Outgoing Calling ...43 Subaddress ...43 Message Waiting...44 Responding to a Lit Msg LED...44 Off-hook Call Announce...45 Override Calls ...45 Busy Override...45 Do Not Disturb Override ...46 Executive Override ...46 Class of Service Override ...47 Privacy Override...47 Paging ...47 Answering a Page ...48 All Call Page...48...
  • Page 8 Contents Chapter 5 – Features Strata DKT2104-CT Cordless Digital Telephone 10/02...

  • Page 9: Introduction

    Introduction This guide describes the features and operation of the Toshiba DKT2004-CT 900 MHz Cordless Digital Telephone with Strata CTX Business Telephone Systems. To get the most from your cordless digital telephone, please read this guide thoroughly. The DKT2004-CT also works with Strata DK telephone systems (except Strata DK24/ 56/96, Release 3).

  • Page 10: Conventions

    Introduction Conventions Conventions Conventions Elaborates specific items or references other information. Within some Note tables, general notes apply to the entire table and numbered notes apply to specific items. Calls attention to important instructions or information. Important! Advises you that hardware, software applications, or data could be CAUTION! damaged if the instructions are not followed closely.

  • Page 11: Related Documents/Media

    Related Documents/Media Some documents listed here may appear in different versions on the Note CD-ROM or in print. To find the most current version, check the version/date in the Publication Information on the back of the document’s title page. Refer to the following for more information: •...
  • Page 12 Introduction Related Documents/Media viii Strata DKT2004-CT Cordless Digital Telephone 10/02...
  • Page 13 The Grand Tour Your cordless digital telephone is designed and engineered to work with your Toshiba digital telephone system and provide you with reliability, long life, and outstanding performance. The cordless digital telephone is compatible with all Strata CTX systems. All it requires for connection is a digital station port.

  • Page 14: Chapter 1 - The Grand Tour Applications

    The Grand Tour Applications button • Twenty-speed dial memory (stored in the telephone separate from 40 individual • and system speed dial numbers) Your cordless digital telephone offers two different modes of operation. You can use it either in conjunction with a 3000/2000-series digital telephone, or on a stand-alone basis.
  • Page 15 DKT telephone to the single-line telephone (SLT). An SLT cordless is not only a cumbersome alternative to the Toshiba digital cordless; but also, if you forget to forward your calls, you cannot receive the calls on your SLT cordless.

  • Page 16: Cordless Digital Telephone Standard Parts

    The Grand Tour Cordless Digital Telephone Standard Parts Cordless Digital Telephone Standard Parts Your Toshiba cordless digital telephone includes the following items: Handset • Base • AC Adapter • Two-foot phone cord • 400 mAh Rechargeable Battery • Belt Clip •...

  • Page 17: Base Unit Controls And Functions

    Base Unit Controls and Functions Strata DKT2004-CT Cordless Digital Telephone 10/02 1398 AC Adapter Line In Line Out The Grand Tour Base Unit Controls and Functions Base Unit Antenna CHARGE LED BATT CHARGE LED POWER ON LED DESK Button/LED CORDLESS Button/LED...

  • Page 18: Features

    The Grand Tour Features Features Super Long Range 900 MHz Spread Spectrum • 2-line, 10-digit LCD Display • Headset Jack • Ringer Volume Control • Handset Volume Control • Message Waiting LED • Single button access to Conference, Hold, Message Waiting, and Transfer features •...

  • Page 19: Chapter 2 - Installation

    This equipment contains a rechargeable Sealed Lead-Acid battery. Before you read anything else, please observe the following: WARNING! Toshiba does not represent this unit to be waterproof. To reduce the risk of fire, electrical shock, or damage to the unit, do not expose this unit to rain or moisture.
  • Page 20 Installation Step 1: Review Safety Instructions To power your Toshiba DKT2004-CT Cordless base unit, use only UL CAUTION! Listed AC Adapter Model AD-960 Class 2 Power Supply. Ratings are: Input: Output: 10VDC 500mA ➤ Read and understand all instructions. ➤...
  • Page 21 Check with your local government for information on where to recycle or dispose of old batteries. If you cannot find the information you need, contact Toshiba for assistance. Strata DKT2004-CT Cordless Digital Telephone 10/02 Installation...
  • Page 22 Installation Step 2: Select Location Important! Do not short circuit the battery. Residents of Minnesota should contact 1-800-225-PRBA for information concerning reclamation and disposal of Rechargeable Nickel-metal Hydride batteries. Residents outside of Minnesota should contact their local authorities for information concerning reclamation and disposal of Rechargeable Nickel-metal Hydride batteries.
  • Page 23 Step 3: Connect Telephone Cords Your cordless digital telephone can be used as a stand-alone telephone or in conjunction with your deskset. There are two telephone line jacks on the back of the base unit of your cordless digital telephone: “Line In” and “Line Out.” You can connect your cordless digital telephone to both the telephone line and a Strata CTX digital telephone.
  • Page 24 Installation Step 4: Connect and Apply Power to Base Unit 1. Plug the AC adapter cord into the AC adapter input jack on the base unit. AC Adapter Use only the AC adapter supplied with your cordless digital CAUTION! telephone. 2.
  • Page 25 Step 5: Attach Belt Clip to Handset (optional) ➤ To attach the belt clip to the handset 1. Snap the tabs of the belt clip into the notches on the sides of the handset. 2. Use the belt clip to attach the handset to your belt or pocket for convenient portability.

  • Page 26: Removing And Charging Your Battery Pack

    Installation Removing and Charging Your Battery Pack Removing and Charging Your Battery Pack Before using your new cordless digital telephone, the battery must be Important! charged continuously for six to eight hours. ➤ To remove the handset’s battery pack 1. Press in on the battery pack release latch. 2.

  • Page 27: Tips On Extending Battery Pack Life

    Tips on Extending Battery Pack Life All rechargeable nickel cadmium batteries can develop a “memory” (reduced charge capacity) caused by repeated charge and discharge cycles. Batteries that have developed this effect do not operate to their fullest capacity. ➤ To avoid memory effect, operate the unit until the battery pack is completely discharged before recharging.
  • Page 28 Installation Installing Optional Headset Strata DKT2004-CT Cordless Digital Telephone 10/02...

  • Page 29: Chapter 3 - Configuration Entering Program Mode

    Configuration This chapter explains how to enter the Programming Mode. Your cordless digital telephone can operate in either the DKT or the cordless mode and can be programmed whenever the telephone is idle. When entering the program mode during cordless operation, all calls coming to this station are ringback tone until the program mode is ended.
  • Page 30 Configuration Entering Program Mode 8. Press The LEDs above the program steps. Each time the feature is entered and digit change their indication. You see the following screens on the cordless LCD prompting you to configure your handset: to step through the program steps in the reverse order. buttons indicate the current setting for each of the T A L K Strata DKT2004-CT Cordless Digital Telephone 10/02...

  • Page 31: Chapter 4 - The Handset

    The Handset This chapter covers the handset volume control and various functions related to the handset itself. Handset Volume Level ➤ Press the (shown right) while on a call to select a loud or soft volume level. Ringer Volume Level ➤...

  • Page 32: Using The Handset

    The Handset Using the Handset Using the Handset ➤ Pick up the handset and press LCD. When the cordless digital telephone communicates between the base unit and the handset, the screen goes to standby (shown right), and the telephone is ready to use. If you see “...

  • Page 33: Switching A Call To Your Cordless Digital Telephone

    Switching a Call to Your Cordless Digital Telephone You can switch a call from the deskset to the cordless digital telephone or vice versa whether idle or talking. Transferring while idle or when calls are on hold results in a steady light Note (skipping the flashing state).

  • Page 34: Switching A Call To The Desk Telephone

    The Handset Switching a Call to the Desk Telephone Switching a Call to the Desk Telephone 1. Press The DESK LED flashes. 2. Pick up the handset on your desk telephone. The DESK LED lights steady. 3. Hang up your cordless digital telephone handset. If the cordless AC Adapter is unplugged or if the Note Strata CTX system is turned off, the mode...

  • Page 35: Using Memory

    Using Memory ➤ To store a number 1. Remove the handset from the base unit. 2. Press You hear a beep and see “ 3. Enter the number (up to 16 digits) you want to store. 4. Press You see “ MEMORY#-- 5.

  • Page 36: Chain Dialing

    The Handset Using Memory ...or press a designated function key with a line assigned to it. For example: Press 3. Press 4. Enter the two-digit memory number (01~20) for that number from the keypad. Your cordless digital telephone then dials the previously stored number.

  • Page 37: Chapter 5 - Features Account Code Calls

    Features This chapter gives you all of the cordless digital telephone features in alphabetical order beginning on same features as a 3000-series corded digital telephone. In addition to the telephone’s access. When sharing the same station, your cordless functions as the first four buttons on a 3000-series telephone. The were preassigned upon system installation.

  • Page 38: Verified/Non-Verified Account Codes

    Features Account Code Calls Verified/Non-Verified Account Codes If programmed for Verified Account Codes, the system checks the account code you entered against a list created by the CTX System Administrator. The code you enter must be on the list for the call to proceed. Non-verified account codes must be of a uniform length specified by the CTX System Administrator.

  • Page 39: Voluntary Account Codes (Verified/Non-Verified)

    Voluntary Account Codes (Verified/Non-Verified) Voluntary Account Codes are optional. They can be entered during a call and are used for tracking selected calls using SMDR call detail recording option. If the system is set for Verified Account Codes, station users must enter a specific code when entering the Voluntary Account Code(s) or the code is not validated for the SMDR call report.

  • Page 40: Automatic Callback

    Features Automatic Callback Automatic Callback When you reach a busy station, you can set Automatic Callback to have the system monitor the busy extension and notify you when it becomes idle. Automatic Callback can also place you in queue for an available outside line, if you reach a line group in which all lines are busy.

  • Page 41: Auto Redial

    Auto Redial This feature enables you to automatically redial the last number (outside or [DN]) called by pressing buttons on the telephone. 1. Press an available [DN] or that you used to dial the telephone number that you wish to redial. You hear dial tone.

  • Page 42: Call Forward Categories

    Features Call Forward Call Forward Categories You can set Call Forward for the following categories of calls. Within these categories, you can use five different types of Call Forward Settings. Call Forward Any Call – Forwards any call, whether an internal call or incoming •...
  • Page 43 Call Forward Busy/Do Not Disturb/No Answer – Forwards all calls to your • station whenever you are busy, in the DND mode, or after ringing and you do not answer the call within a designated time (set by you when you enable the feature). Call Forward Cancel –...
  • Page 44 Features Call Forward Table 2 Call Forward Procedure Feature Call Forward Any Call - Internal and Incoming Line Calls: Forwards any call, whether an internal call or incoming line call. All Calls Extension button + Busy Extension button + No Answer Extension button + Busy No Answer Extension button +...

  • Page 45: Call Park Orbits

    Table 2 Call Forward Procedure (continued) Feature Call Forward - Incoming Line Call - Set for Another Station: Enables you to set forwarding of incoming line calls for another telephone within your telephone system Extension button + All Calls (Tone) + Extension button + Busy (Tone) +...
  • Page 46 Features Call Park Orbits If you park a call and it is not retrieved, it will recall to the parking station and one of the following occurs: If your station is idle when the system Call Park recall timer expires, the parked •...

  • Page 47: Call Pickup

    Call Pickup You can pick up a call that is ringing another station’s extension, a call placed on hold at another station and other types of calls. When you pick up an internal call, the calling station and the called station displays on your LCD. Group Pickup Stations can be assigned in system programming to Pickup Groups.
  • Page 48 Features Call Pickup Table 3 Call Pickup Feature Codes (continued) For Calls On Hold: Dialing Æ$Æ& Local Retrieve Æ$Æ&! Remote Retrieve Ext. No. Æ$Æ&" Outside Line Retrieve Line No. (1~128) Directed Extension Æ$Æ&# Retrieve Notes The Primary extension number is the directory number by which the phone set is •...

  • Page 49: Call Waiting

    Call Waiting Call Waiting places an incoming call in queue and alerts you with a warning tone. The [DN] or Line LED flashes at the on-hold rate. 1. If you are talking, press ...or the flashing [DN]. The call you are on is placed on hold and you are connected to the waiting call.

  • Page 50: Do Not Disturb

    Features Do Not Disturb Do Not Disturb If your station is in Do Not Disturb (DND) mode, internal, external and transferred calls do not ring your station and Off-hook Call Announce calls are denied. You can continue to make calls while in the DND mode. When originating a call in DND mode, you will hear a short burst of interrupted dial tone followed by continuous dial tone.

  • Page 51: Door Lock(S)

    ➤ To deactivate DND for another extension ➤ Enter (hear Entry Tone) + the Primary extension of the remote extension + the pass code + telephone. ➤ To change your DND Pass Code ➤ Enter (hear Entry Tone) + ext. no. (hear Entry Tone) + old pass code + (hear Entry Tone) + new pass code + If you activate DND while a call is ringing, the ringing stops.

  • Page 52: Door Phone(S)

    Features Door Phone(s) Door Phone(s) Door phones can be used to call telephones selected in system programming. When a door phone calls, you hear a distinctive ringing tone, one or five times (set in system programming). You can also call a door phone and monitor the surrounding area. The number of possible door phones varies by Strata CTX system, with up to 24 as the maximum for larger systems.

  • Page 53: Emergency Ringdown

    ➤ To call/monitor a door phone 1. With the handset off-hook, press a extension. You hear dial tone and the LED flashes green (in-use). 2. Press + extension for the door location. A two-way talk-path exists between your telephone and the called door phone. You can audibly monitor the area around the door phone.

  • Page 54: Retrieving Held Calls

    Features Held Calls Retrieving Held Calls ➤ Press or the [DN] that is on hold. The Line or [DN] LED flashes at the on- hold rate. Using Automatic Hold Automatic Hold enables you to place a call on hold by pressing another You do not have to press call without having to press station basis in system programming.

  • Page 55: Isdn Outgoing Calling

    ISDN Outgoing Calling This feature enables calling over Integrated Services Digital Network (ISDN) trunks, provided that you are connected to a Strata CTX and that you subscribe to ISDN lines. ISDN trunks offer faster call connection setup and more connection circuits. An ISDN call is initiated automatically with a timer or with a start sequence.

  • Page 56: Message Waiting

    Features Message Waiting Message Waiting Use your An extension can receive up to four simultaneous Message Waiting indications and LCD messages. One message is reserved for the Message Center. Your phone can be programmed to have up to four additional (flexible) Message Waiting buttons/LEDs.

  • Page 57: Off-Hook Call Announce

    Off-hook Call Announce Off-hook Call Announce (OCA) enables you to complete a call to a busy digital telephone. Your telephone must be programmed to either announce automatically or to announce after you press a button on your dial pad. The destination telephone must be programmed to accept an OCA.

  • Page 58: Do Not Disturb Override

    Features Override Calls Do Not Disturb Override Do Not Disturb (DND) Override lets you send a call waiting tone or ringing to a station in DND mode to indicate that a call is coming in. Your telephone may be programmed to block DND Override from other telephones. Your station’s LCD shows the station you have called is in the DND mode.

  • Page 59: Class Of Service Override

    Class of Service Override By dialing a Class of Service Override code, a user can change a station’s set of privileges to one associated with the override code. When the call is terminated and another is attempted from the same station, the original Class of Service is applied. This allows selected users to override restrictions that are placed on any telephone in the system.

  • Page 60: Answering A Page

    Features Paging ➤ To make a Group Page ➤ Press ...or press extension + Answering a Page ➤ To answer a Group Page, lift the handset off-hook, press extension + enter the Group number. ➤ To answer an External Group Page, lift the handset off-hook, press extension + and enter the Group number.

  • Page 61: Privacy

    Privacy Privacy controls the ability of more than one person to use the same extension or CO line at the same time. Privacy applies to multiple appearances of extensions, Phantom extensions, outside Lines and outside Line Group buttons.The application of Privacy to individual telephones is controlled in system programming.

  • Page 62: Release And Answer

    Features Release and Answer Release and Answer This feature enables you to automatically disconnect or transfer an active call and answer a new call with the push of a button, instead of with the handset. Note Your telephone must be programmed with ➤...

  • Page 63: Making A Call Using Speed Dial

    Making a Call Using Speed Dial 1. Dial ...or press 2. Then, dial the Station or System Speed Dial Number. Station Speed Dial numbers occupy numbers 100~199. System Speed Dial numbers occupy numbers 200~999. Tone/Pulse Dialing With some older Central Offices, you may have to make calls on outside lines programmed for rotary dial pulses.This feature enables you, while on these lines, to switch to tone dial to access remote equipment (such as an answering machine) requiring touchtones.
  • Page 64 Features Voice Mail - Direct Transfer 3. Enter the VM mailbox number (usually the same as the extension number), then press . The call transfers immediately and your extension becomes idle. Strata DKT2004-CT Cordless Digital Telephone 10/02...

  • Page 65: Feature Access Codes

    Feature Access Codes This appendix contains Feature Access Codes which are entered as a sequence on your telephone to use a particular feature. Also, the Call Forward Feature Access Codes sometimes have special requirements for entering a destination and a timer. Refer to sequence”...
  • Page 66 Feature Access Codes Voice Mail - Direct Transfer Table 4 Feature Access Codes (continued) Feature Call Forward - External (Outside) Calls All Call Busy No Answer Busy No Answer Cancel Call Forward - Remote Activation All Call Busy No Answer Busy No Answer Cancel Call Forward - External Calls - Remote Activation...
  • Page 67 Table 4 Feature Access Codes (continued) Feature Call Pickup Incoming - Group Pickup Incoming - Directed Terminal Pickup Incoming - Directed Group Pickup Incoming - Directed Extension Pickup On hold - Local Retrieve On hold - Remote Retrieve On hold - Outside line Retrieve On hold - Directed Extension Retrieve...
  • Page 68 Feature Access Codes Voice Mail - Direct Transfer Table 4 Feature Access Codes (continued) Feature LCD Language (Change) LCR (Outgoing Call) Message Waiting (MW) Release a received MW Retrieve a received MW Activate MW at another Station without Ringing Cancel MW at another Station without Ringing Messaging - Advisory Advisory Message -...
  • Page 69 Table 4 Feature Access Codes (continued) Feature Speed Dial Register Station (00~99) System Start Application Substitution of Dial “ ” Substitution of Dial “ ” Travelling Class Override Enter Code Change Code User Programming Mode Voice Mail (VM) Direct Transfer to Voice Mail Volume Control - Beep Volume Control - Ringing Strata DKT2004-CT Cordless Digital Telephone 10/02...
  • Page 70 Feature Access Codes Voice Mail - Direct Transfer Strata DKT2004-CT Cordless Digital Telephone 10/02...
  • Page 71 Troubleshooting and Specifications This appendix contains additional information for your cordless digital telephone. It is divided into: Installing Optional Headset • Troubleshooting • Range and Performance • Nine Simultaneous Conversation Channels • Radio Interference • Specifications • Available Optional or Replacement Items •...

  • Page 72: Troubleshooting

    Troubleshooting and Specifications Troubleshooting Troubleshooting If your cordless telephone is not performing to your expectations, try these suggestions. If you are still unable to resolve the problems, contact your telephone system administrator. Do not attempt to service this unit yourself. All service must be done by qualified service personnel.

  • Page 73: Range And Performance

    Range and Performance The cordless digital telephone is designed to operate up to 1.1 miles from the base in a completely unrestricted test environment. Typically, ranges of 300 to 400 feet are possible, depending upon the structure of the building the telephone is used in. For optimum range and performance from your cordless digital telephone, try the following options: Place the base units at least 3 to 6 feet away from the deskset;...

  • Page 74: Radio Interference

    Troubleshooting and Specifications Radio Interference Radio Interference Radio interference may occasionally interrupt your conversations. When this happens, remember that your unit is not defective. If these noises continue, and are too distracting, move to a different location while you are talking on the telephone. (As noted in the preceding Range section, you may need to move the base unit as well.) If the situation persists, contact your telephone system administrator.

  • Page 75: Index

    Index about this book related documents, access codes, account code, calls, forced account codes (verified/non- verified), account code calls, advisory messaging, all call page, attendant console, 29, automatic busy redial, callback, callback cancel, hold, auto preference, background music (BGM), base unit controls and functions, battery, charging extra packs, extending life,...
  • Page 76 Index E ~ P DISA security code, do not disturb, 38, override, door lock, control, door phone, calling, DSS, emergency call, page, erase a stored number, executive override, feature access codes, features, flash, forced account codes (verified/non- verified), group pickup, handset, 19, charging, volume level,...
  • Page 77 privacy, on-line, override, private network access, radio interference, range, release and answer, repeat last number dialed, ringer volume level, simultaneous conversation channels, specifications, speed dial, access codes, spread spectrum technology, start (ISDN button), start application, store a number, sub (subaddress ISDN button), switching calls to cordless digital telephone, to desk telephone,...

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