Service (Customer Care); Questions And Answers - Siemens Gigaset A580 User Giude

Service (Customer Care)

We offer you support that is fast and tai-
lored to your specific needs!
Our Online Support on the Internet can be
reached any time from anywhere.
www.gigaset.com/customercare
It provides you with 24/7 support for all
our products. It also provides a list of FAQs
and answers plus user guides and current
software updates (if available for the prod-
uct) for you to download.
You will also find frequently asked ques-
tions and answers in the appendix of this
user guide.
For personal advice on our range of prod-
ucts and assistance with repairs or guaran-
tee/warranty claims you can contact us
on:
UK helpdesk: 0 84 53 67 08 12.
Please have your proof of purchase ready
when calling with regard to guarantee/
warranty claims.
Replacement or repair services are not
offered in countries where our product is
not sold by authorised dealers.

Questions and answers

If you have any questions about using
your phone, visit us at
www.gigaset.com/customercare at any
time. The table below contains a list of
common problems and possible solutions.
The display is blank.
1. The handset is not switched on.
¥
Press and hold the end call key
2. The batteries are flat.
¥
Charge or replace the batteries
¢
( page 10).
Base
" " flashes in the display.
1. The handset is outside the range of the
base station.
¥
The base station's range is reduced
because Eco Mode mode is activated.
¥
3. The base station is not turned on.
¥
Handset does not ring.
1. The ringer is deactivated.
¥
You cannot hear a ringer/dialling tone from
the fixed line network.
The phone cord supplied has not been used or
has been replaced by a new cord with the
wrong pin connections.
¥
Please always use the phone cord supplied
or ensure that the pin connections are cor-
rect when purchasing from a retailer
¢
(
Error tone sounds after system PIN prompt.
You have entered the wrong system PIN.
¥
Reset the system PIN to 0000
¢
(
Forgotten the system PIN.
¥
Reset the system PIN to 0000
¢
(
The other party cannot hear you.
You have pressed the
The handset is "muted".
¥
Activate the microphone again
¢
(
a
The number of the caller is not displayed
.
despite CLIP.
Calling Line Identification is not enabled.
¥
The caller should ask the network provider
to release Calling Line Identification (CLI).
Service (Customer Care)
Move the handset closer to the base
station.
Deactivate Eco Mode (
reduce the distance between the hand-
set and base station.
Check the base station's mains adapter
¢
( page 8).
¢
Activate the ringer (
page 53).
page 46).
page 46).
display key.
§Mute§
page 24).
¢
page 40) or
page 45).
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