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Troubleshooting
12.3 When a function does not work, check here
If you still have difficulties after following the instructions in this section, reset the unit. Disconnect the
power cord and turn OFF the cordless handset. Reconnect the power cord and turn ON the cordless
handset.
12.3.1 Initial settings
Problem
I cannot hear a dial tone.
I cannot make calls.
The unit does not ring.
12.3.2 General
Problem
The unit displays "CHECK
PAPER" even though
paper is inserted.
The other party complains
they only hear a fax tone
and cannot talk.
The {REDIAL} / {PAUSE}
button does not function
properly.
During programming, I
cannot enter the code or
ID number.
Cause & Solution
L If you use a splitter to connect the unit, remove the splitter and
connect the unit to the wall jack directly. If the unit operates
properly, check the splitter.
L Disconnect the unit from the telephone line and connect a known
working telephone. If the working telephone operates properly,
contact our service personnel to have the unit repaired. If the
working telephone does not operate properly, contact your
telephone company.
L The power cord or telephone line cord is not connected. Check the
connections.
L If you connected the fax machine through a computer modem,
connect the fax machine directly to a telephone line jack.
L The call bar feature is set. Turn it OFF (feature #28 on page 66, or
page 74).
L The dialling mode setting may be wrong. Change the setting
(feature #13 on page 64, or page 77).
L The ringer volume is turned OFF. Adjust it (page 23).
Cause & Solution
L The paper is inserted halfway. Insert it correctly (page 18) and
press {START} to clear the message.
L FAX ONLY mode is set. Tell the other party the number is only used
for faxes.
L Change the receiving mode to TAM/FAX mode (page 47) or TEL
mode (page 46).
L If this button is pressed during dialling, a pause will be inserted. If
pressed immediately after a dial tone is obtained, the last number
dialled will be redialled.
L All or part of the numbers are the same as another code or ID.
Change the number:
– remote operation ID: page 59, or feature #11 on page 64.
– fax activation code: feature #41 on page 67.
12. Help
91
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