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8. Help
Display
"OPEN CABINET
CHECK FILM SLACK"
"OPEN CABINET
CHECK FILM TYPE"
"PAPER JAMMED"
"PHONEBOOK FULL"
"PLEASE WAIT"
"POLLING ERROR"
"RECORDING ERROR"
"REDIAL TIME OUT"
"REMOVE DOCUMENT"
"TRANSMIT ERROR"
"UNIT OVERHEATED"
Troubleshooting
8.3 When a function does not work, check here
8.3.1 Initial settings
Problem
I cannot hear a dial tone.
I cannot make calls.
The unit does not work.
44
Cause & Solution
L Please use genuine Panasonic replacement film (page 7).
L The ink film is empty. Replace the ink film with a new one (page 9).
L The ink film is not installed. Install it (page 9).
L The ink film is slack or creased. Tighten it (see step 5 on page 10).
L The fax machine is positioned near appliances such as TVs or speakers
which generate an intense magnetic field.
L A recording paper jam occurred. Remove the jammed paper (page 49).
L You forced the recording paper into the paper tray too strongly. Remove all
of the installed paper, and re-install it gently.
L There is no space to store new items in the phonebook. Erase unnecessary
items (page 17).
L The unit is checking that there is no slack or crease in the ink film. Wait for
a moment while the check is completed.
L The other party's fax machine does not offer the polling function. Check with
the other party.
L The greeting message or memo message you recorded was under 1
second long. Record a longer message.
L The other party's fax machine is busy or has run out of recording paper. Try
again.
L The document is jammed. Remove the jammed document (page 51).
L Press {STOP} to eject the jammed paper.
L A transmission error occurred. Try again.
L If you are sending a fax overseas, try the following:
– Use the overseas transmission mode (feature #23 on page 37).
– Add 2 pauses at the end of the telephone number or dial manually.
L The unit is too hot. Stop using the unit for a while and let the unit cool down.
Cause & Solution
L The telephone line cord is connected to the [EXT] jack on the unit. Connect
to the [LINE] jack (page 13).
L If you used a splitter/coupler to connect the unit, remove the splitter/coupler
and connect the unit to the wall jack directly. If the unit operates properly,
check the splitter/coupler.
L Disconnect the unit from the telephone line and connect a known working
telephone. If the working telephone operates properly, contact our service
personnel to have the unit repaired. If the working telephone does not
operate properly, contact your telephone company.
L The power cord or telephone line cord is not connected. Check the
connections.
L If you have connected the fax machine through a computer modem,
connect the fax machine directly to a telephone line jack.
L The dialling mode setting may be wrong. Change the setting (feature #13 on
page 13).
L Check the connections (page 13).
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