Returning Merchandise For Service - Supermicro SUPER X5DPL-8GM User Manual

Chapter 3: Troubleshooting
Question: Why can't I turn off the power using the momentary
power on/off switch?
Answer: The instant power off function is controlled in BIOS by the Power
Button Mode setting. When the On/Off feature is enabled, the motherboard
will have instant off capabilities as long as the BIOS has control of the
system. When the Standby or Suspend feature is enabled or when the
BIOS is not in control such as during memory count (the first screen that
appears when the system is turned on), the momentary on/off switch must
be held for more than four seconds to shut down the system. This feature
is required to implement the ACPI features on the motherboard.
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Returning Merchandise for Service

A receipt or copy of your invoice marked with the date of purchase is
required before any warranty service will be rendered. You can obtain
service by calling your vendor for a Returned Merchandise Authorization
(RMA) number. When returning to the manufacturer, the RMA number
should be prominently displayed on the outside of the shipping carton, and
mailed prepaid or hand-carried. Shipping and handling charges will be ap-
plied for all orders that must be mailed when service is complete.
This warranty only covers normal consumer use and does not cover dam-
ages incurred in shipping or from failure due to the alternation, misuse,
abuse or improper maintenance of products.
During the warranty period, contact your distributor first for any product
problems.
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