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Warranty Requirements
for Warranty consideration, you must include
your original sales receipt verifying the proof-of-
purchase date. Provided warranty conditions have
been met, your Product will be serviced or replaced
free of charge. Service or replacement decisions
are at the sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty,
service will be completed and payment will be
required without notification or estimate of the
expense unless the expense exceeds 50% of the
retail purchase cost. By submitting the item for service
you are agreeing to payment of the service without
notification. Service estimates are available upon request.
Warranty and Service Contact Information
Country of
Purchase
Horizon Service Center
Horizon Product Support
United States of
America
United Kingdom
Horizon Hobby Limited
Germany
France
China
Horizon Hobby – China
Blackjack 29
Horizon Hobby
(Repairs and Repair
Requests)
(Product Technical
Assistance)
Sales
Service/Parts/Sales:
Horizon Technischer
Service
Sales: Horizon Hobby
GmbH
infofrance@horizonhobby.com
Service/Parts/Sales:
Horizon Hobby SAS
Service/Parts/Sales:
You must include this request with your item submitted
for service. Non-warranty service estimates will be billed
a minimum of ½ hour of labor. In addition you will be
billed for return freight. Horizon accepts money orders
and cashier's checks, as well as Visa, MasterCard,
American Express, and Discover cards. By submitting
any item to Horizon for service, you are agreeing to
Horizon's Terms and Conditions found on our website
http://www.horizonhobby.com/content/_service-center_
render-service-center.
NOTICE: Horizon service is limited to product
compliant in the country of use and ownership.
If non-compliant product is received by Horizon
for service, it will be returned unserviced at
the sole expense of the purchaser.
Contact Information
servicecenter.horizonhobby.
com/RequestForm/
www.quickbase.com
/db/bghj7ey8c?a=
GenNewRecord
888-959-2306
sales@horizonhobby.com
888-959-2306
sales@horizonhobby.co.uk
+44 (0) 1279 641 097
service@horizonhobby.de
+49 (0) 4121 2655 100
+33 (0) 1 60 18 34 90
info@horizonhobby.com.cn
+86 (021) 5180 9868
Address
4105 Fieldstone Rd
Champaign, Illinois, 61822 USA
Units 1–4 , Ployters Rd, Staple Tye
Harlow, Essex, CM18 7NS, United
Kingdom
Christian-Junge-Straße 1
25337 Elmshorn, Germany
11 Rue Georges Charpak
77127 Lieusaint, France
Room 506, No. 97 Changshou Rd.
Shanghai, China 200060
EN
15
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