Customer Assistance - Ford 2013 F-650 Owner's Manual

Customer Assistance

GETTING THE SERVICES YOU NEED
Warranty repairs to your vehicle must be performed by an authorized
Ford dealer. While any authorized dealer handling your vehicle line will
provide warranty service, we recommend that you return to your
authorized selling dealer to ensure your continued satisfaction.
Please note that certain warranty repairs require special training or
equipment, so not all authorized dealers are authorized to perform all
warranty repairs. This means that, depending on the warranty repair
needed, you may need to take your vehicle to another authorized dealer.
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your selling
or servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
contact the Ford Commercial Vehicle Operations Hotline. Please have
the following information available:
• Vehicle Identification Number (VIN)
• your telephone number (home and business)
• the name of the authorized dealer and city where located
• the vehicle's current odometer reading.
In some states, you must directly notify Ford in writing before pursuing
remedies under your state's warranty laws. Ford is also allowed a final
repair attempt in some states.
In the United States:
Mailing address
Ford Motor Company
Commercial Vehicle Operations
PO Box 6248
Dearborn, MI 48121
Telephone
800-782-8627 (option #3)
(TDD for the hearing impaired: 1-800-232-5952)
Online
Additional information and resources are available online at
www.fleet.ford.com:
• U.S. dealer locator by Dealer Name, City/State, or Zip Code
• Owner Guides
• Maintenance Schedules
2013 F-650/750 (f67)
Owners Guide gf, 2nd Printing, March 2013
USA (fus)
189