Roadside Emergencies; Getting Roadside Assistance - Ford 2013 F-650 Owner's Manual

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ROADSIDE ASSISTANCE
Vehicles Sold in the U.S.: Getting Roadside Assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty and is not
applicable to vehicles sold in Canada. The services are available:
• 24-hours, seven days a week
• for the New Vehicle Limited Warranty period (U.S.) of two years
(unlimited miles).
Roadside assistance covers:
• battery jump start
• lock-out assistance (Key replacement cost is the customer's
responsibility.)
• towing – Ford eligible vehicles towed to an authorized dealer within
35 miles (56 kilometers) of the disablement location or to the nearest
authorized dealer. If a member requests to be towed to an authorized
dealer more than 35 miles (56 kilometers) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 kilometers).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Vehicles Sold in the U.S.: Using Roadside Assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. This card is found in the owner's information
portfolio in the glove compartment.
U.S. Ford vehicle customers who require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance for yourself, Ford Motor
Company reimburses a reasonable amount for towing to the nearest
dealership within 35 miles (56 kilometers). To obtain reimbursement
information, U.S. Ford vehicle customers call 1-800-241-3673. Customers
are asked to submit their original receipts.
2013 F-650/750 (f67)
Owners Guide gf, 2nd Printing, March 2013
USA (fus)

Roadside Emergencies