Page 1 InfoPrint 1832, InfoPrint 1852 & InfoPrint 1872 MT(4551-4552 & 4553) User’s Guide G510-7577-01...
Page 3 Mono Laser Printer User's Guide Important: If your printer has a touch screen, see the User’s Guide on the Publications CD for information on using your printer. Machine type(s): 4551, 4552, 4553 Model(s): 01A, 21A, 23A, 41A, 43A, n01, gn1, n03, n02, xn2, gn2, dn1, d03, gd1, dn2, gd2, xd2, mn1, gm1, md1...
Page 4: Table Of Contents
Contents Safety information................9 Learning about the printer.............11 Printer configurations................................11 Selecting a location for the printer..........................13 Understanding the printer control panel........................14 Additional printer setup..............16 Installing internal options..............................16 Available internal options................................16 Accessing the system board to install internal options....................17 Installing a memory card ................................19 Installing a flash memory or firmware card...........................
Page 5 Loading the 2000-sheet tray............................54 Loading the multipurpose feeder..........................58 Loading the envelope feeder............................60 Linking and unlinking trays.............................62 Linking trays...................................... 62 Unlinking trays....................................62 Linking exit bins ....................................62 Changing a Custom Type <x> name ............................63 Paper and specialty media guidelines.........64 Paper guidelines..................................64 Paper characteristics..................................
Page 6 Clearing jams..................80 Avoiding jams..................................80 Understanding jam numbers and locations......................81 200 and 201 paper jams..............................81 202 and 203 paper jams..............................82 230 paper jam..................................83 231–239 paper jams (optional external duplex unit).....................85 241–245 paper jams................................87 250 paper jam..................................87 260 paper jam..................................88 271–279 paper jams................................89 280 paper jams..................................89 281 paper jam..................................90 282 paper jam..................................90...
Page 7 AppleTalk menu ....................................111 NetWare menu....................................112 LexLink menu ....................................113 Standard USB menu..................................113 Parallel <x> menu..................................115 Serial <x> menu ....................................117 SMTP Setup menu ..................................119 Security menu..................................120 Miscellaneous menu..................................120 Confidential Print menu ................................121 Disk Wiping menu ..................................121 Security Audit Log menu ................................123 Set Date/Time menu..................................123 Settings menu..................................124 General Settings menu ................................124 Setup menu ....................................128...
Page 8 Moving the printer to another location..........................165 Shipping the printer ..................................165 Administrative support..............166 Using the Embedded Web Server..........................166 Checking the device status............................166 Setting up e-mail alerts..............................166 Viewing reports..................................167 Adjusting Power Saver..............................167 Restoring the factory default settings........................168 Troubleshooting................169 Solving basic problems..............................169 Solving basic printer problems..............................169 Printer control panel display is blank or displays only diamonds................169 Embedded Web Server does not open..........................169 Solving printing problems.............................170...
Page 9 Page that jammed does not reprint after you clear the jam..................177 Solving print quality problems............................177 Isolating print quality problems..............................177 Blank pages.....................................177 Clipped images....................................178 Ghost images....................................178 Gray background ..................................179 Incorrect margins..................................179 Paper curl......................................180 Print irregularities ..................................180 Print is too dark....................................181 Print is too light .....................................182 Repeating defects..................................183 Skewed print....................................183 Solid black or white streaks...............................183...
Page 11: Safety Information
Safety information Connect the power cord to an electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.
Page 12 Refer service or repairs, other than those described in the user documentation, to a professional service person. CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables from the printer before proceeding. CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm.
Page 13: Learning About The Printer
Learning about the printer Printer configurations Basic model Feature Paper Capacity Standard exit bin 350- or 550-sheets Printer control panel Not applicable Multipurpose feeder 100 sheets Standard tray (Tray 1) 250- or 550-sheets Based on 75 g/m (20 lb.) paper. Fully configured model CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability.
Page 14 Feature/Option Paper Capacity 500 sheets 5-bin mailbox 550 sheets Output expander Envelope feeder 85 envelopes Standard tray (Tray 1) 250- or 550-sheets Not applicable Duplex unit Optional tray (Tray 2) 250- or 550-sheets Optional tray (Tray 3) 250- or 550-sheets Optional 2000-sheet tray (Tray 4) 2000 sheets Caster base...
Page 15: Selecting A Location For The Printer
Selecting a location for the printer When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any options, leave enough room for them also. It is important to: Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard. •...
Page 16: Understanding The Printer Control Panel
Understanding the printer control panel Item Description Display Shows messages and pictures that communicate the status of the printer Navigation buttons Press the up or down arrow buttons to scroll through menus or menu items, or to increase or decrease a value when entering numbers. Press the left or right arrow buttons to scroll through menu settings (also called values or options), or to scroll through text that rolls to another screen.
Page 17 Item Description Menu Opens the menu index Note: The menus are available only when the printer is in the Ready state. USB port Insert a flash drive into the front of the printer to print saved files. Note: Only the front USB port supports flash drives. Learning about the printer...
Page 18: Additional Printer Setup
Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 19: Accessing The System Board To Install Internal Options
Accessing the system board to install internal options Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 20 Remove the system board cover. Use the illustration below to locate the appropriate connector. Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. Firmware and flash memory card connectors Memory card connector Internal Solutions Port or printer hard disk connector...
Page 21: Installing A Memory Card
Installing a memory card Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 22: Installing A Flash Memory Or Firmware Card
Align the notches on the memory card with the ridges on the connector. Notches Ridges Push the memory card straight into the connector until it snaps into place. Replace the system board cover and close the system board door. Installing a flash memory or firmware card Note: This task requires a flathead screwdriver.
Page 23 The system board has two connections for an optional flash memory or firmware card. Only one of each may be installed, but the connectors are interchangeable. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 24: Installing An Internal Solutions Port
Push the card firmly into place. Notes: The entire length of the connector on the card must touch and be flush against the system board. • Be careful not to damage the connectors. • Replace the system board cover and close the system board door. Installing an Internal Solutions Port The system board supports one optional Internal Solutions Port (ISP).
Page 25 The system board supports one optional Internal Solutions Port (ISP). Install an ISP for additional connectivity options. Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 26 Unplug the printer hard disk interface cable from the system board, leaving the cable attached to the printer hard disk. To unplug the cable, squeeze the paddle at the plug of the interface cable to disengage the latch before pulling the cable out. Remove the screws holding the printer hard disk in place.
Page 27 Remove the thumbscrews that attach the printer hard disk mounting bracket to the printer hard disk, and then remove the bracket. Set the printer hard disk aside. Remove the metal cover from the ISP opening. Additional printer setup...
Page 28 Align the posts of the plastic tee to the holes in the system board, and then press downward until the tee snaps into place. Be sure each post of the tee has latched completely, and that the tee is seated firmly onto the system board.
Page 29 Lower the ISP toward the plastic tee until the ISP is seated between the guides of the plastic tee. Insert the long thumbscrew and turn it clockwise enough to hold the ISP in place, but do not tighten the thumbscrew at this time. Additional printer setup...
Page 30 Attach the two provided screws to secure the ISP mounting bracket to the system board cage. Tighten the long thumbscrew. Note: Do not overtighten the thumbscrew. Insert the plug of the ISP interface cable into the receptacle of the system board. Note: The plugs and receptacles are color coded.
Page 31: Installing A Printer Hard Disk
Replace the system board cover and close the system board door. Installing a printer hard disk The optional printer hard disk can be installed with or without an Internal Solutions Port (ISP). Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 32 Locate the appropriate connector on the system board. Note: If an optional ISP is currently installed, then the printer hard disk must be installed onto the ISP. To install a printer hard disk onto the ISP: Using a flathead screwdriver to loosen the screws, remove the thumbscrews that attach the printer hard disk mounting bracket to the printer hard disk, and then remove the bracket.
Page 33 Insert the plug of the printer hard disk interface cable into the receptacle of the ISP. Note: The plugs and receptacles are color coded. To install a printer hard disk directly onto the system board: Align the standoffs of the printer hard disk with the holes in the system board, and then press downward on the printer hard disk until the standoffs have seated into place.
Page 34 Attach the two provided screws to secure the printer hard disk mounting bracket. Insert the plug of the printer hard disk interface cable into the receptacle of the system board. Note: The plugs and receptacles are color coded. Replace the system board cover and close the system board door. Additional printer setup...
Page 35: Installing Hardware Options
Installing hardware options Order of installation Installing paper drawers The printer supports up to four optional drawers. A drawer consists of a tray and a support unit. All drawers are installed the same way. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 36: Installing An Optional Duplex Unit
To remove an optional drawer, push in the safety latches on both sides of the drawer until they click and stay recessed, and then lift the printer. Installing an optional duplex unit The optional duplex unit is available for the basic model with a 250-sheet standard tray. The duplex unit attaches under the printer, below the standard tray and above any optional drawers.
Page 37: Attaching Cables
Removing an optional duplex unit Warning—Potential Damage: Lifting the printer from the duplex unit without pushing in the safety latches could damage the latches. To remove the duplex unit, push in the safety latches on both sides of the duplex unit until they click and stay recessed, and then lift the printer.
Page 38: Verifying Printer Setup
Verifying printer setup Once all hardware and software options are installed and the printer is turned on, verify that the printer is set up correctly by printing the following: Menu settings page—Use this page to verify that all printer options are installed correctly. A list of installed •...
Page 39: Setting Up The Printer Software
Setting up the printer software Installing printer software A printer driver is software that lets the computer communicate with the printer. The printer software is typically installed during the initial printer setup. If you need to install the software after setup, follow these instructions: For Windows users Close all open software programs.
Page 40: Setting Up Wireless Printing
For Macintosh users In Mac OS X version 10.5 or later From the Apple menu, choose System Preferences. Click Print & Fax. Select the printer, and then click Options & Supplies. Click Driver, and then add any installed hardware options. Click OK.
Page 41: Installing The Printer On A Wireless Network (Windows)
If you are installing the printer on an 802.1X network using the Advanced method, then you may need the following: Authentication type • Inner authentication type • 802.1X username and password • Certificates • Note: For more information on configuring 802.1X security, see the Networking Guide on the Software and Documentation CD.
Page 42 Insert the Software and Documentation CD. Click Install. Click Agree. Click Suggested. Click Wireless Network Attach. Connect the cables in the following order: Temporarily connect a USB cable between the computer on the wireless network and the printer. Note: After the printer is configured, the software will instruct you to disconnect the temporary USB cable so you can print wirelessly.
Page 43: Installing The Printer On A Wireless Network (Macintosh)
Installing the printer on a wireless network (Macintosh) Prepare to configure the printer Locate the printer MAC address on the sheet that shipped with the printer. Write the last six digits of the MAC address in the space provided below: MAC address: ___ ___ ___ ___ ___ ___ Connect the power cable to the printer and then to a properly grounded electrical outlet, and then turn the power Enter the printer information...
Page 44: Configure The Printer For Wireless Access
Under Collections, select Bonjour or Rendezvous, and then double-click the printer name. Note: The application is referred to as Rendezvous in Mac OS X version 10.3, but is now called Bonjour by Apple Computer. From the main page of the Embedded Web Server, navigate to the page where the wireless settings information is stored.
Page 45: Installing The Printer On A Wired Network
Add the printer: For IP printing: In Mac OS X version 10.5 or later From the Apple menu, choose System Preferences. Click Print & Fax. Click +. Select the printer from the list. Click Add. In Mac OS X version 10.4 and earlier From the Finder desktop, choose Go >...
Page 46: For Windows Users
Before you install the printer on a wired network, make sure that: You have completed the initial setup of the printer. • The printer is connected to your network with the appropriate type of cable. • For Windows users Insert the Software and Documentation CD. Wait for the Welcome screen to appear.
Page 47 Type the user password, and then click OK. All the necessary software is installed on the computer. Click Restart when installation is complete. Add the printer: For IP printing: • In Mac OS X version 10.5 or later From the Apple menu, choose System Preferences. Click Print &...
Page 48: Changing Port Settings After Installing A New Network Internal Solutions Port
Select the printer from the list. Click Add. Note: If the printer doesn't show up in the list, you may need to add it using the IP address. Contact your system support person for assistance. Changing port settings after installing a new network Internal Solutions Port When a new network Internal Solutions Port (ISP) is installed in the printer, the printer configurations on computers that access the printer must be updated because the printer will be assigned a new IP address.
Page 49 Type the new IP address in the “Printer Name or IP Address” field. You can find the new IP address on the network setup page you printed in step 1. Click OK, and then click Close. For Macintosh users Print a network setup page and make a note of the new IP address. Locate the printer IP address in the TCP/IP section of the network setup page.
Page 50: Setting Up Serial Printing
Click More Printers. From the first pop-up menu, choose AppleTalk. From the second pop-up menu, select Local AppleTalk zone. Select the printer from the list. Click Add. Setting up serial printing In serial printing, data is transferred one bit at a time. Although serial printing is usually slower than parallel printing, it is the preferred option when there is a great deal of distance between the printer and computer or when an interface with a better transfer rate is not available.
Page 51 After the printer driver is installed, you must set the serial parameters in the communications (COM) port assigned to the printer driver. The serial parameters in the COM port must match the serial parameters you set in the printer. Open the Device Manager. Click , or click Start and then click Run.
Page 52: Loading Paper And Specialty Media
Loading paper and specialty media This section explains how to load the 250-, 550-, and 2000-sheet trays, and the multipurpose feeder. It also includes information about paper orientation, setting the Paper Size and Paper Type, and linking and unlinking trays. Setting the Paper Size and Paper Type The Paper Size setting is determined by the position of the paper guides in the tray for all trays except the multipurpose feeder.
Page 53: Loading The Standard Or Optional 250-Sheet Or 550-Sheet Tray
Press the arrow buttons until Units of Measure appears, and then press Press the arrow buttons until appears next to the correct unit of measure, and then press Submitting Selection appears, followed by the Universal Setup menu. Specify the paper height and width Defining a specific height and width measurement for the Universal paper size (in the portrait orientation) allows the printer to support the size, including support for standard features such as duplex printing and printing multiple pages on one sheet.
Page 54 Squeeze the width guide tab inward as shown, and move the width guide to the correct position for the paper size being loaded. Unlock the length guide, squeeze the length guide tab inward as shown, and slide the guide to the correct position for the paper size being loaded.
Page 55 Load the paper stack: Print side facedown for single-sided printing • Print side faceup for duplex printing • Note: Paper must be loaded differently in the trays if an optional StapleSmart II Finisher is installed. Without an optional StapleSmart II Finisher With an optional StapleSmart II Finisher Single-sided printing Single-sided printing...
Page 56: Loading The 2000-Sheet Tray
Insert the tray. If a different type of paper was loaded than the type previously loaded in the tray, then change the Paper Type setting for the tray from the printer control panel. Loading the 2000-sheet tray Pull the tray out. Pull up and slide the width guide to the correct position for the paper size being loaded.
Page 57 Unlock the length guide. Push the length guide release latch to raise the length guide, slide the guide to the correct position for the paper size being loaded, and then lock the guide. Loading paper and specialty media...
Page 58 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Load the paper stack: Print side facedown for single-sided printing • Print side faceup for duplex printing •...
Page 59 Without an optional StapleSmart II Finisher With an optional StapleSmart II Finisher Duplex (two-sided) printing Duplex (two-sided) printing Note: Notice the maximum fill line on the side of the tray which indicates the maximum height for loading paper. Do not overload the tray. Insert the tray.
Page 60: Loading The Multipurpose Feeder
Loading the multipurpose feeder Press the release latch, and then pull down the multipurpose feeder door. Pull out the extension until it is fully extended. Squeeze and slide the width guide to the far right. Flex the sheets of paper or specialty media back and forth to loosen them, and then fan them. Do not fold or crease them.
Page 61 Envelopes Transparencies* * Avoid touching the print side of transparencies. Be careful not to scratch them. Load the paper or specialty media. Slide the stack gently into the multipurpose feeder until it comes to a stop. Without an optional StapleSmart II Finisher With an optional StapleSmart II Finisher Single-sided printing Single-sided printing...
Page 62: Loading The Envelope Feeder
Notes: Do not exceed the maximum stack height by forcing paper under the stack height limiter. • Do not load or close the printer while a job is printing. • Load only one size and type of media at a time. •...
Page 63 Slide the width guide to the right. Prepare the envelopes for loading. Flex the envelopes back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Load the stack of envelopes flap side down. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self-stick adhesives.
Page 64: Linking And Unlinking Trays
Linking and unlinking trays Linking trays Tray linking is useful for large print jobs or multiple copies. When one linked tray is empty, paper feeds from the next linked tray. When the Paper Size and Paper Type settings are the same for any trays, the trays are automatically linked. The printer automatically senses the Paper Size setting according to the position of the paper guides in each tray except the multipurpose feeder.
Page 65: Changing A Custom Type Name
Press the arrow buttons until Configure Bins appears, and then press Press the arrow buttons until Link appears, and then press Changing a Custom Type <x> name You can use the Embedded Web Server or MarkVision to define a name other than Custom Type <x> for each of the custom paper types that are loaded.
Page 66: Paper And Specialty Media Guidelines
Paper and specialty media guidelines Paper guidelines Paper characteristics The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating new paper stock. Weight The printer can automatically feed paper weights from 60–176 g/m (16–47 lb bond) grain long. Paper lighter than 60 g/m (16 lb) might not be stiff enough to feed properly, causing jams.
Page 67: Unacceptable Paper
Fiber content Most high-quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton can negatively affect paper handling. For detailed information on paper with recycled fiber content, see “Using recycled paper”...
Page 68: Using Recycled Paper
Using recycled paper As an environmentally conscientious company, we support the use of recycled paper produced specifically for use in laser (electro-photographic) printers. While no blanket statement can be made that all recycled paper will feed well, we consistently test papers that represent recycled cut size copier papers available on the global market.
Page 69: Storing Paper
Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40%. Most label • manufacturers recommend printing in a temperature range of 18 to 24°C (65 to 75°F) with relative humidity between 40 and 60%.
Page 70 Paper size Dimensions 250- or Optional Multipurpose Duplex unit 550-sheet trays 2000-sheet tray feeder (standard or optional) 216 x 330 mm Folio (8.5 x 13 in.) 140 x 216 mm Statement (5.5 x 8.5 in.) Universal 138 x 210 mm (5.5 x 8.3 in.) up to 216 x 356 mm (8.5 x 14 in.)
Page 71: Paper Types And Weights Supported By The Printer
Paper types and weights supported by the printer The printer engine supports 60–176 g/m (16–47 lb) paper weights. The duplex unit supports 63–170 g/m (17–45 lb) paper weights. Paper type 250- or 550-sheet Optional Multipurpose feeder Duplex unit trays (standard or 2000-sheet tray optional) Paper...
Page 72 The finisher supports 60–176 g/m (16–47 lb) paper weights. Paper type Standard exit bin Optional hardware (350 or 550 Output Expander 5-Bin Mailbox StapleSmart II sheets) (550 sheets) or High Finisher (500 sheets) Capacity Output (500 sheets) Stacker (1850 sheets) Paper Plain •...
Page 73: Printing
Printing This chapter covers printing, printer reports, and job cancelation. Selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 80 and “Storing paper” on page 67. Printing a document From the printer control panel Paper menu, set the Paper Type and Paper Size to match the loaded paper.
Page 74: Tips On Using Transparencies
“Loading the multipurpose feeder” on page 58 – Tips on using transparencies Print samples on the transparencies being considered for use before buying large quantities. When printing on transparencies: Feed transparencies from a 250-sheet tray, a 550-sheet tray, or the multipurpose feeder. •...
Page 75: Tips On Using Labels
Tips on using labels Print samples on the labels being considered for use before buying large quantities. Note: Single-sided paper labels designed for laser printers are supported for occasional use: no more than 20 pages of labels a month. Vinyl, pharmacy, and dual-web labels are not supported. When printing on labels: Feed labels from a 250-sheet tray, a 550-sheet tray, or the multipurpose feeder.
Page 76: Printing Confidential And Other Held Jobs
Printing confidential and other held jobs Holding jobs in the printer When sending a job to the printer, you can specify that you want the printer to hold the job in memory until you start the job from the printer control panel. All print jobs that can be initiated by the user at the printer are called held jobs.
Page 77 From the printer control panel, press the arrow buttons until Held jobs appears, and then press Press the arrow buttons until appears next to your user name, and then press Press the arrow buttons until appears next to the job type or job name, and then press If you selected a job name, proceed to step 11 on page 75.
Page 78: Printing From A Flash Drive
Printing from a flash drive A USB port is located on the printer control panel. Insert a flash drive to print supported file types. Supported file types include: .pdf, .gif, .jpeg, .jpg, .bmp, .png, .tiff, .tif, .pcx, .xps, and .dcx. Many flash drives are tested and approved for use with the printer.
Page 79: Printing Information Pages
Printing information pages Printing a font sample list To print samples of the fonts currently available for your printer: Make sure the printer is on and Ready appears. From the printer control panel, press Press the arrow buttons until Reports appears, and then press Press the arrow buttons until Print Fonts appears, and then press Press the arrow buttons until...
Page 80: Canceling A Print Job
Canceling a print job Canceling a print job from the printer control panel If the job is formatting or already printing, and Cancel a job appears on the first line of the display: Press the arrow buttons until Cancel appears. A list of jobs appears.
Page 81 In Mac OS X version 10.4 and earlier: From the Go menu, choose Applications. Double-click Utilities, and then double-click Print Center or Printer Setup Utility. Double-click the printer icon. From the printer window, select the job to cancel. From the icon bar at the top of the window, click the Delete icon. Printing...
Page 82: Clearing Jams
Clearing jams Jam error messages appear on the control panel display and include the area of the printer where the jam occurred. When there is more than one jam, the number of jammed pages is displayed. Avoiding jams The following hints can help you avoid jams. Paper tray recommendations Make sure the paper lies flat in the tray.
Page 83: Understanding Jam Numbers And Locations
Understanding jam numbers and locations When a jam occurs, a message indicating the jam location appears on the display. Open doors and covers and remove trays to access jam locations. To resolve any paper jam message, you must clear all jammed paper from the paper path and then press Jam numbers Area...
Page 84: 202 And 203 Paper Jams
Place the print cartridge aside on a flat, smooth surface. Warning—Potential Damage: Do not leave the cartridge exposed to light for extended periods. Warning—Potential Damage: The jammed paper may be covered with unfused toner which can stain garments and skin. Remove the jammed paper.
Page 85: 230 Paper Jam
If the paper is not exiting the printer: Pull down the top rear door. Slowly remove the jammed paper to avoid tearing it. Close the top rear door. Press 230 paper jam Rear paper jams Remove the standard tray from the printer. Clearing jams...
Page 86 Pull down the bottom rear door. Push the tab down. Remove the jammed paper. Close the bottom rear door. Insert the standard tray. Press Clearing jams...
Page 87: Paper Jams (Optional External Duplex Unit)
Front paper jams Remove the standard tray from the printer. Push the tab down. Remove the jammed paper. Insert the standard tray. Press 231–239 paper jams (optional external duplex unit) Rear paper jams Push in and hold the latch while pulling up the rear duplex door. Remove the jammed paper.
Page 88: Front Paper Jams
Close the rear duplex door. Press Front paper jams Remove the standard tray from the printer. Remove the duplex jam access tray. Raise the recessed duplex bar. Remove the jammed paper. Replace the duplex jam access tray. Clearing jams...
Page 89: 241-245 Paper Jams
Insert the standard tray. Press 241–245 paper jams Pull out the tray indicated on the display. Remove any jammed paper, and then insert the tray. Press If the jam message persists for a 250-sheet or 550-sheet tray, then remove the tray from the printer. Remove the jammed paper, and then insert the tray.
Page 90: Paper Jam
Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Load the paper into the multipurpose feeder. Slide the paper guide toward the inside of the tray until it lightly rests against the edge of the paper. Press 260 paper jam The envelope feeder feeds envelopes from the bottom of the stack;...
Page 91: 271-279 Paper Jams
Flex and stack the envelopes. Load the envelopes in the envelope feeder. Adjust the paper guide. Lower the envelope weight. Press 271–279 paper jams To clear a jam in the output expander, high-capacity output stacker, the 5-bin mailbox, or the StapleSmart II Finisher: If the paper is exiting into a bin, then pull the paper straight out, and then press If not, then continue with step 2.
Page 92: 281 Paper Jam
281 paper jam Clear the jam from the stapler output bin. Press 282 paper jam To prevent paper jams, the stapler motor does not run when the stapler door is open. Close the stapler door until it clicks into place. Press Clearing jams...
Page 93: 283 Staple Jam
283 staple jam Press the latch to open the stapler door. Pull the latch of the staple cartridge holder down, and then pull the holder out of the printer. Use the metal tab to lift the staple guard, and then remove any loose staples. Clearing jams...
Page 94 Press down on the staple guard until it snaps into place. Push the cartridge holder firmly back into the stapler unit until the cartridge holder clicks into place. Close the stapler door. Press Clearing jams...
Page 95: Understanding Printer Menus
Understanding printer menus Menus list A number of menus are available to make it easy for you to change printer settings: Paper Menu Reports Network/Ports Default Source Menu Settings Page Active NIC Paper Size/Type Device Statistics Standard Network Configure MP Network Setup Page Standard USB Envelope Enhance...
Page 96: Paper Menu
Paper menu Default Source menu Menu item Description Default Source Sets a default paper source for all print jobs Tray <x> Notes: MP Feeder Tray 1 (standard tray) is the factory default setting. • Envelope Feeder Only an installed paper source will appear as a menu setting. •...
Page 97 Menu item Description Tray <x> Type Specifies the type of paper loaded in each tray Plain Paper Notes: Card Stock Plain Paper is the factory default setting for Tray 1. Custom Type <x> is • Transparency the factory default setting for all other trays. Recycled If available, a user-defined name will appear instead of Custom Type <x>.
Page 98 Menu item Description MP Feeder Type Specifies the type of paper loaded in the multipurpose feeder Plain Paper Notes: Card Stock From the Paper menu, Configure MP must be set to Cassette in order for • Transparency MP Feeder Type to appear as a menu item. Recycled Plain Paper is the factory default setting.
Page 99: Configure Mp Menu
Menu item Description Manual Paper Type Specifies the type of paper being manually loaded Plain Paper Note: Plain Paper is the factory default setting. Card Stock Transparency Recycled Labels Vinyl Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Paper Custom Type <x>...
Page 100: Envelope Enhance
Envelope Enhance The envelope conditioner significantly reduces the wrinkling of some envelopes. Menu item Description Envelope Enhance Enables or disables the envelope conditioner Notes: 1 (Least) The factory default setting is 5. • If noise reduction is more important than wrinkle reduction, then decrease •...
Page 101 Menu item Description Recycled Texture Specifies the relative texture of the recycled paper loaded in a specific tray Smooth Note: Normal is the factory default setting. Normal Rough Labels Texture Specifies the relative texture of the labels loaded in a specific tray Smooth Notes: Normal...
Page 102: Paper Weight Menu
Menu item Description Rough Texture Specifies the relative texture of the paper loaded in a specific tray Smooth Note: Rough is the factory default setting. Normal Rough Custom <x> Texture Specifies the relative texture of the custom paper loaded in a specific tray Smooth Note: Normal is the factory default setting.
Page 103: Paper Loading Menu
Menu item Description Rough Envelope Weight Specifies the relative weight of the rough envelopes loaded in a specific tray Light Note: Normal is the factory default setting. Normal Heavy Letterhead Weight Specifies the relative weight of the paper loaded in a specific tray Light Note: Normal is the factory default setting.
Page 104 Menu item Description Card Stock Loading When Duplex is selected, one-sided jobs can be printed when Card Stock is loaded in the two-sided orientation in the paper tray. When Duplex Off is selected, Card Stock must be loaded in either the one- or two-sided orientation depending on the print job.
Page 105: Custom Types Menu
Menu item Description Heavy Loading When Duplex is selected, one-sided jobs can be printed when Heavy paper is loaded in the two-sided orientation in the paper tray. When Duplex Off is selected, Heavy paper must be loaded in either the one- or two-sided orientation depending on the print job.
Page 106: Universal Setup Menu
Universal Setup menu These menu items are used to specify the height, width, and feed direction of the Universal Paper Size. The Universal Paper Size is a user-defined paper size setting. It is listed with the other paper size settings and includes similar options, such as support for duplex printing and printing multiple pages on one sheet.
Page 107: Reports Menu
Menu Item Description Configure Bins Specifies configuration options for output bins Mailbox Notes: Link Mailbox is the factory default setting. • Mail Overflow Bins assigned the same name are automatically linked • Link Optional unless Link Optional is selected. Type Assignment The Mailbox setting treats each bin as a separate •...
Page 108: Network/Ports Menu
Menu item Description Network Setup Page Prints a report containing information about the network printer settings, such as the TCP/IP address information Note: This menu item appears only for network printers or printers connected to print servers. Network <x> Setup Page Prints a report containing information about the network printer settings, such as the TCP/IP address information Notes:...
Page 109: Standard Network Or Network Menus
Standard Network or Network <x> menus Note: Only active ports appear in this menu; all inactive ports are omitted. Menu item Description PCL SmartSwitch Sets the printer to automatically switch to PCL emulation when a print job requires it, regardless of the default printer language Notes: On is the factory default setting.
Page 110: Network Reports Menu
Menu item Description Job Buffering Temporarily stores jobs on the printer hard disk before printing. This menu only appears if a formatted disk is installed. Notes: Auto Off is the factory default setting. • The On value buffers jobs on the printer hard disk. This menu selection appears •...
Page 111: Network Card Menu
Network/Ports ª Standard Network or Network <x> ª Std Network Setup or Net <x> Setup ª Reports or Network Reports Menu item Description Print Setup Page Prints a report containing information about the current network setup Print NetWare Setup Page Notes: The Setup Page contains information about the network printer settings, such as •...
Page 112: Ipv6 Menu
Network/Ports ª Standard Network or Network <x> ª Std Network Setup or Net <x> Setup ª TCP/IP Menu item Description Activate Activates TCP/IP Note: On is the factory default setting. View Hostname Lets you view the current TCP/IP hostname Note: This can be changed only from the Embedded Web Server. IP Address Lets you view or change the current TCP/IP Address Note: Manually setting the IP address sets the Enable DHCP and Enable Auto IP...
Page 113: Wireless Menu
Network/Ports ª Standard Network or Network <x> ª Std Network Setup or Net <x> Setup ª IPv6 Menu item Description Enable IPv6 Enables IPv6 in the printer Note: On is the factory default setting. Auto Configuration Specifies whether the network adapter accepts the automatic IPv6 address configuration entries provided by a router Note: On is the factory default setting.
Page 114: Netware Menu
Network/Ports ª Standard Network or Network <x> ª Std Network Setup or Net <x> Setup ª AppleTalk Menu item Description Activate Activates AppleTalk support Note: On is the factory default setting. View Name Shows the assigned AppleTalk name Note: The name can be changed only from the Embedded Web Server. View Address Shows the assigned AppleTalk address Note: The address can be changed only from the Embedded Web Server.
Page 115: Lexlink Menu
LexLink menu This menu is available from the Network/Ports menu: Network/Ports ª Standard Network or Network <x> ª Std Network Setup or Net <x> Setup ª LexLink menu Menu item Description Activate Activates LexLink support Note: Off is the factory default setting. View Nickname Lets you view the assigned LexLink nickname Note: The LexLink nickname can be changed only from the Embedded Web...
Page 116 Menu item Description USB Buffer Sets the size of the USB input buffer Disabled Notes: Auto Auto is the factory default setting. • 3K to <maximum size allowed> The Disabled setting turns off job buffering. Any jobs already buffered on the •...
Page 117: Parallel Menu
Parallel <x> menu This menu appears only if an optional parallel card is installed. Menu item Description PCL SmartSwitch Sets the printer to automatically switch to PCL emulation when a print job received through a parallel port requires it, regardless of the default printer language Notes: On is the factory default setting.
Page 118: Advanced Status
Menu item Description Job Buffering Temporarily stores jobs on the printer hard disk before printing Notes: Off is the factory default setting. • Auto The Off setting does not buffer print jobs to the printer hard disk. • The On setting buffers jobs on the printer hard disk. •...
Page 119: Serial Menu
Serial <x> menu This menu appears only if an optional serial card is installed. Menu item Description PCL SmartSwitch Sets the printer to automatically switch to PCL emulation when a print job received through a serial port requires it, regardless of the default printer language Notes: On is the factory default setting.
Page 120: Serial Protocol
Menu item Description Job Buffering Temporarily stores jobs on the printer hard disk before printing Notes: Off is the factory default setting. • Auto The Off setting does not buffer print jobs to the hard disk. • The On setting buffers jobs on the printer hard disk. •...
Page 121: Smtp Setup Menu
Menu item Description Parity Sets the parity for serial input and output data frames Even Note: None is the factory default setting. None Ignore Honor DSR Determines whether the printer uses the DSR Signal. DSR is a handshaking signal used by most serial cables. Notes: Off is the factory default setting.
Page 122: Security Menu
Menu item Description Device-Initiated E-mail Specifies what credentials will be used when communicating to the SMTP server. Some SMTP servers require credentials in order to send e- None mail. Use Device SMTP Credentials Notes: Device Userid Device Password None is the factory default setting for Device-Initiated E-mail. •...
Page 123: Confidential Print Menu
Confidential Print menu Menu item Description Max Invalid PIN Limits the number of times an invalid PIN can be entered Notes: 2–10 Off is the default setting. • This menu item appears only if a printer hard disk is installed. •...
Page 124 Menu item Description Manual Wiping Disk Wiping erases only print job data that is not currently in use by the file system from the printer hard disk. All permanent data on the printer hard disk is preserved, Start now such as downloaded fonts, macros, and held jobs. Do not start now Manual Wiping overwrites all disk space that has been used to hold data from a print job that has been processed (i.e.
Page 125: Security Audit Log Menu
Menu item Description Scheduled Method Disk Wiping erases only print job data that is not currently in use by the file system from the printer hard disk. All permanent data on the printer hard disk is preserved, Single pass such as downloaded fonts, macros, and held jobs. Multiple pass Both manual and scheduled wiping allow the file system to reuse marked disk space without first having to wipe it.
Page 126: Settings Menu
Menu item Description Observe DST Note: On is the factory default setting and uses the applicable Daylight Saving Time associated with the Time Zone setting. Enable NTP Enables Network Time Protocol, which synchronizes the clocks of devices on a network Note: On is the factory default setting.
Page 127: Quiet Mode
Menu item Description Eco-Mode Minimizes the use of energy, paper, or specialty media Notes: Energy Off is the factory default setting. Off resets the printer to its • Energy/Paper factory default settings. Paper The Energy setting minimizes the power used by the printer. •...
Page 128 Menu item Description Alarms Sets an alarm to sound when the printer requires operator intervention Alarm Control Available selections for each alarm type are: Cartridge Alarm Staple Alarm Single Continuous Notes: Single is the factory default setting for Alarm Control. Single •...
Page 129 Menu item Description Timeouts Sets the amount of time in seconds the printer waits to receive an end-of-job message before canceling the remainder of the print Print Timeout Disabled 1–255 sec Notes: 90 seconds is the factory default setting. • When the timer expires, any partially printed page still in the •...
Page 130: Setup Menu
Menu item Description Factory Defaults Returns the printer settings to the factory default settings Do Not Restore Notes: Restore Now Do Not Restore is the factory default setting. Do Not Restore • keeps the user-defined settings. Restore Now returns all printer settings to the factory default •...
Page 131: Print Area
Menu item Description Print Area Sets the logical and physical printable area Normal Notes: Whole Page This menu does not appear if Edge to Edge is enabled in the • printer Setup menu. Normal is the factory default setting. When attempting to •...
Page 132: Finishing Menu
Menu item Description Resource Save Specifies how the printer handles temporary downloads, such as fonts and macros stored in RAM, when the printer receives a job that requires more memory than is available Notes: Off is the factory default setting. Off sets the printer to retain •...
Page 133: Separator Sheets
Menu item Description Collate Stacks the pages of a print job in sequence when printing multiple copies Off (1,1,1,2,2,2) Notes: On (1,2,1,2,1,2) Off is the factory default setting. No pages will be collated. • The On setting stacks the print job sequentially. •...
Page 134: Quality Menu
Menu item Description N-up Border Prints a border around each page image when using N-up (pages-sides) None Note: None is the factory default setting. Solid Staple Job Specifies whether print jobs are stapled Notes: This menu item is available only when the StapleSmart Finisher is installed. •...
Page 135: Utilities Menu
Menu item Description Enhance Fine Lines Enables a print mode preferable for files such as architectural drawings, maps, electrical circuit diagrams, and flow charts Notes: Off is the factory default setting. • To set Enhance Fine Lines using the Embedded Web Server, type the network •...
Page 136: Xps Menu
Menu item Description Delete Downloads on Disk Removes downloads from the printer hard disk, including all held Jobs, buffered jobs, and parked jobs. Job accounting information is not affected. Delete Now Note: Delete Now is the default setting. Do Not Delete Job Acct Stat Prints a list of all stored job statistics or deletes the information from the printer hard disk...
Page 137: Pdf Menu
PDF menu Menu item Description Scale to Fit Scales page content to fit the selected paper size Note: No is the factory default setting. Annotations Prints annotations in a PDF Do Not Print Note: Do Not Print is the factory default setting. Print PostScript menu Menu item...
Page 138: Font Name
Menu item Description Font Name Identifies a specific font and the option where it is stored <list of available fonts> Notes: Courier 10 is the factory default setting. • The font source abbreviation is R for Resident, F for Flash, K for Disk, and •...
Page 139 Menu item Description PCL Emulation Settings Sets the printer to print on A4-size paper A4 Width Notes: 198 mm 198 mm is the factory default setting. • 203 mm The 203-mm setting sets the width of the page to allow the printing of •...
Page 140: Html Menu
Menu item Description Tray Renumber Returns all tray, drawer, and feeder assignments to the factory default settings Restore Defaults HTML menu Menu item Description Font Name Intl CG Times Sets the default font for HTML documents Albertus MT Intl Courier Notes: Antique Olive Intl Univers...
Page 141: Image Menu
Menu item Description Margin Size Sets the page margin for HTML documents 8–255 mm Notes: 19 mm is the factory default setting. • Margin size can be increased in 1-mm increments. • Backgrounds Specifies whether to print backgrounds on HTML documents Do Not Print Note: Print is the factory default setting.
Page 142 Menu item Description Paper Source Sets a default paper source for all print jobs Tray <x> Note: Tray 1 (standard tray) is the factory default setting. MP Feeder Manual Paper Manual Env Collate Stacks the pages of a print job in sequence when printing multiple copies Off (1,1,1,2,2,2) Note: On is the factory default setting.
Page 143: Help Menu
Menu item Description N-up Ordering Specifies the positioning of multiple-page images when using N-up (pages-side) Horizontal Notes: Reverse Horizontal Horizontal is the factory default setting. • Reverse Vertical Positioning depends on the number of images and whether the images are in •...
Page 144 Menu item Description Connection Guide Provides information about connecting the printer locally (USB) or to a network Moving Guide Provides instructions for safely moving the printer Understanding printer menus...
Page 145: Understanding Printer Messages
Understanding printer messages When Manual Feeder appears on the display, it refers to the multipurpose feeder. List of status and error messages Activating Menu Changes Wait for the message to clear. Busy Wait for the message to clear. Cancel not available Wait for the message to clear.
Page 146: Close Door Or Insert Cartridge
If the error occurs again: Turn the printer off. Unplug the power cord from the wall outlet. Remove the duplex unit. Contact Customer Support. Press to clear the message and print without using the duplex unit. • Check tray <x> connection Try one or more of the following: Turn the printer off and then back on.
Page 147: Disk Corrupted
Deleting Wait for the message to clear. Deleting held jobs Wait for the message to clear. Deletion complete Wait for the message to clear. Deletion failed Your attempt to delete a file failed. Wait for the message to clear. Try to delete the file again. Disabling DLEs Wait for the message to clear.
Page 148: Error Reading Usb Drive
Enter PIN Enter the PIN you created in Print Properties when the confidential job was sent for printing. Error reading USB drive Remove the device and wait for the message to clear. The USB drive may be corrupted. Flushing buffer Wait for the message to clear.
Page 149: Install Envelope Feeder
Install duplex Try one or more of the following: Install the duplex unit: • Turn the printer off. Unplug the power cord from the wall outlet. Install the duplex unit. Connect the power cord to a properly grounded outlet. Restart the printer. Cancel the current job.
Page 150: Invalid Pin
Invalid Network Code You need to download valid network printing code for the internal print server. The internal print server is a hardware option installed inside the printer. Note: Network code may be downloaded while this message appears on the display. Invalid PIN Enter a valid PIN.
Page 151: Menus Are Disabled
Menus are Disabled The printer menus are disabled. The printer settings cannot be changed from the printer control panel. Contact your system support person for help. Note: When menus are disabled, it is still possible to cancel a print job, print a confidential job, or print a held job. Must be in Ready state to enter menus The printer menus cannot be accessed at this time because the printer control panel does not show the Ready message.
Page 152: Power Saver
Overflow bin full Remove the stack of paper from the bin to clear the message. Parallel/Parallel <x> The printer is using a parallel cable connection. The parallel port is the active communication link. [PJL RDYMSG] This is the Printer Job Language (PJL) Ready message. It appears after the Ready or Power Saver message. If the message string is too long, it is truncated.
Page 153: Reattach Bin
Reading USB drive DO NOT REMOVE Wait for the message to clear. Ready The printer is ready to receive print jobs. Reattach bin <x> Try one or more of the following: Turn the printer off and then back on. • If the error occurs a second time: Turn the printer off.

Page 154: Reattach Envelope Feeder
Press to clear the message and print without using the specified bins. • Reattach envelope feeder Try one or more of the following: Turn the printer off and then back on. • If the error occurs a second time: Turn the printer off. Unplug the power cord from the wall outlet.
Page 155: Resetting The Printer
Remove paper from <linked bin set name> Remove the paper from the specified bin. The printer automatically senses paper removal and resumes printing. If removing the paper does not clear the message, press Replace wiper Try one or more of the following: Replace the fuser wiper.
Page 156: Routine Maintenance Needed
Routine maintenance needed The printer needs to have routine maintenance done. Order a maintenance kit, which contains all the items necessary to replace the pick rollers, the charge roll, the transfer roller, and the fuser. Securely clearing disk space The printer hard disk wiping process needs to recover. The message clears when all blocks are cleared. Serial <x>...
Page 157: Toner Low
Toner low Try one or more of the following: Replace the print cartridge. • Press to clear the message and continue printing. • Tray <x> Empty Load paper in the tray to clear the message. Tray <x> Low Load paper in the specified tray to clear the message. Tray <x>...
Page 158: Replace Defective Cartridge
Try one or more of the following: Press to print the contents of the buffer. • Cancel the current print job. • 30 Invalid refill, change cartridge Remove the print cartridge, and then install a supported one. 31 Replace defective cartridge Remove the defective print cartridge, and then install a new one.
Page 159: Insufficient Memory To Collate Job
Install additional printer memory. • 37 Insufficient memory to collate job Try one or more of the following: Press the arrow buttons until Continue appears, and then press to print the portion of the job already • stored and begin collating the rest of the print job. Cancel the current print job.
Page 160: Ppds Font Error
50 PPDS font error Try one or more of the following: Press the arrow buttons until Continue appears, and then press to clear the message and continue printing. • The printer cannot find a requested font. From the PPDS menu, select Best Fit, and then select On. The printer •...
Page 161: Standard Network Software Error
54 Network <x> software error Try one or more of the following: Press the arrow buttons until Continue appears, and then press to continue printing. • Turn the printer off and then back on to reset the printer. • Upgrade (flash) the network firmware in the printer or print server. •...
Page 162: Standard Parallel Port Disabled
56 Standard parallel port disabled Try one or more of the following: Press the arrow buttons until Continue appears, and then press to clear the message. • The printer discards any data received through the parallel port. Make sure the Parallel Buffer menu item is not set to Disabled. •...
Page 163: Too Many Trays Attached
Try one or more of the following: Press to clear the message and continue printing. • Remove extra flash options: • Turn the printer off. Unplug the power cord from the wall outlet. Remove extra flash options. Connect the power cord to a properly grounded outlet. Turn the printer back on.
Page 164: Disk Full
Try one or more of the following: Remove the specified tray. • Press to clear the message and continue printing without using the specified tray. • 61 Remove defective hard disk Try one or more of the following: Press the arrow buttons until Continue appears, and then press to clear the message and continue printing.
Page 165: Maintaining The Printer
Maintaining the printer Periodically, certain tasks are required to maintain optimum print quality. Cleaning the exterior of the printer Make sure that the printer is turned off and unplugged from the wall outlet. CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding.
Page 166: Checking The Status Of Supplies
Checking the status of supplies A message appears on the display when a replacement supply item is needed or when maintenance is required. Checking the status of supplies from the printer control panel Make sure the printer is on and Ready appears. From the printer control panel, press the arrow buttons until Status/Supplies appears, and then press Press the arrow buttons until...
Page 167: Moving The Printer
Moving the printer Before moving the printer Remove all printer options before moving the printer. CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to move it safely. CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: Turn the printer off using the power switch, and then unplug the power cord from the wall outlet.
Page 168: Administrative Support
Administrative support Using the Embedded Web Server If the printer is installed on a network, the Embedded Web Server is available for a range of functions including: Viewing a virtual display of the printer control panel • Checking the status of the printer supplies •...
Page 169: Viewing Reports
Viewing reports You can view some reports from the Embedded Web Server. These reports are useful for assessing the status of the printer, the network, and supplies. To view reports from a network printer: Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.
Page 170: Restoring The Factory Default Settings
Restoring the factory default settings If you want to retain a list of the current menu settings for reference, then print a menu settings page before you restore the factory default settings. For more information, see “Printing a menu settings page” on page 36. Warning—Potential Damage: Restoring factory defaults returns most printer settings to the original factory default setting.
Page 171: Troubleshooting
Troubleshooting Solving basic problems Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off by any switch or breaker. •...
Page 172: Solving Printing Problems
Solving printing problems Multiple-language PDFs do not print The documents contain unavailable fonts. Open the document you want to print in Adobe Acrobat. Click the printer icon. The Print dialog appears. Select Print as image. Click OK. Error message about reading USB drive appears Make sure the USB drive is supported.
Page 173: Confidential And Other Held Jobs Do Not Print
AKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check the cable connections to the printer and print server to make sure they are secure. For more information, see the setup documentation that came with the printer. Confidential and other held jobs do not print These are possible solutions.
Page 174: Job Prints From The Wrong Tray Or On The Wrong Paper
Job prints from the wrong tray or on the wrong paper HECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: From the printer control panel, check the Paper Type setting from the Paper menu. Before sending the job to print, specify the correct type setting: For Windows users, specify the type from Print Properties.
Page 175: Unexpected Page Breaks Occur
AKE SURE THE PRINTER HAS ENOUGH MEMORY Add printer memory or an optional hard disk. Unexpected page breaks occur Increase the Print Timeout value: From the printer control panel, press Press the arrow buttons until Settings appears, and then press Press the arrow buttons until Setup Menu appears, and then press Press the arrow buttons until...
Page 176: Paper Trays
Paper trays These are possible solutions. Try one or more of the following: AKE SURE THE PAPER IS LOADED CORRECTLY Open the paper tray. Check for paper jams or misfeeds. Make sure paper guides are aligned against the edges of the paper. Make sure the paper tray closes properly.
Page 177: Duplex Unit
HECK THE PAPER TYPE AND PAPER SIZE SETTINGS Make sure the paper type and paper size settings match the envelopes you are using: From the printer control panel, check the settings for the envelope feeder from the Paper menu. Before sending the job to print, specify the correct settings from the computer: For Windows users, specify the settings from Print Properties.
Page 178: Internal Solutions Port
Internal Solutions Port If the Internal Solutions Port (ISP) does not operate correctly, then these are possible solutions. Try one or more of the following: HECK THE CONNECTIONS Make sure the ISP is securely attached to the printer system board. •...
Page 179: Page That Jammed Does Not Reprint After You Clear The Jam
Page that jammed does not reprint after you clear the jam Jam Recovery is set to Off. Set Jam Recovery to Auto or On: Press Press the arrow buttons until Settings appears, and then press Press the arrow buttons until General Settings appears, and then press Press the arrow buttons until Print Recovery appears, and then press...
Page 180: Clipped Images
ACKING MATERIAL MAY BE ON THE PRINT CARTRIDGE Remove the print cartridge and make sure the packing material is properly removed. Reinstall the print cartridge. HE TONER MAY BE LOW When 88 Cartridge low appears, order a new print cartridge. If the problem continues, the printer may need to be serviced.
Page 181: Gray Background
Gray background HECK THE ONER ARKNESS SETTING Select a lighter Toner Darkness setting: From the printer control panel, change the setting from the Quality menu. • For Windows users, change the setting from Print Properties. • For Macintosh users, change the setting from the Print dialog. •...
Page 182: Paper Curl
Paper curl These are possible solutions. Try one or more of the following: HECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: From the printer control panel, check the Paper Type setting from the Paper menu. Before sending the job to print, specify the correct type setting: For Windows users, specify the type from Print Properties.
Page 183: Print Is Too Dark
HE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge. HE FUSER MAY BE WORN OR DEFECTIVE Replace the fuser. Print is too dark These are possible solutions. Try one or more of the following: HECK THE DARKNESS BRIGHTNESS AND CONTRAST SETTINGS...
Page 184: Print Is Too Light
Print is too light These are possible solutions. Try one or more of the following: HECK THE DARKNESS BRIGHTNESS AND CONTRAST SETTINGS The Toner Darkness setting is too light, the Brightness setting is too light, or the Contrast setting is too low. From the printer control panel, change these settings from the Quality menu.
Page 185: Repeating Defects
Repeating defects EPEATING MARKS OCCUR EVENLY DOWN THE PAGE Replace the charge rolls if the defects occur every 28.3 mm (1.11 in.). Replace the transfer roller if the defects occur every 51.7 mm (2.04 in.). Replace the print cartridge if the defects occur every: 47.8 mm (1.88 in.) •...
Page 186: Solid Color Pages
HECK THE PAPER TYPE Try a different type of paper. • Use only transparencies recommended by the printer manufacturer. • Make sure the Paper Type and Paper Texture settings match the paper loaded in the tray or feeder. • AKE SURE THE TONER IS DISTRIBUTED EVENLY IN THE PRINT CARTRIDGE Remove the print cartridge and shake it from side to side to redistribute the toner, and then reinstall it.
Page 187: Streaked Vertical Lines
HE TONER IS SMEARED Select another tray or feeder to feed the paper for the job: From the printer control panel, select the Default Source from the Paper Menu. • For Windows users, select the paper source from Print Properties. •...
Page 188: Toner Fog Or Background Shading Appears On The Page
HE PAPER PATH MAY NOT BE CLEAR Check the paper path around the print cartridge. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Clear any paper you see.
Page 189: Toner Specks
HECK THE APER EXTURE SETTING From the printer control panel Paper menu, make sure the Paper Texture setting matches the paper loaded in the tray. Toner specks These are possible solutions. Try one or more of the following: HE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge.
Page 190 For customer support, contact the place where you purchased your printer. Troubleshooting...
Page 191: Notices
Notices Product information Machine type: 4551, 4552, 4553 Model(s): 01A, 21A, 23A, 41A, 43A, n01, gn1, n03, n02, xn2, gn2, dn1, d03, gd1, dn2, gd2, xd2, mn1, gm1, md1 Edition notice August 2009 The following paragraph does not apply to any country where such provisions are inconsistent with local law: THIS PUBLICATION IS PROVIDED “AS IS”...
Page 192: Temperature Information
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult your point of purchase or service representative for additional suggestions. • The manufacturer is not responsible for radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment.
Page 193: Power Consumption
Static sensitivity notice This symbol identifies static-sensitive parts. Do not touch in the areas near these symbols without first touching the metal frame of the printer. Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1.
Page 194: Off Mode
Mode Description Power consumption (Watts) Printing The product is generating hard-copy output from 640 W (simplex), 540 W (duplex); 725 W (simplex), 565 electronic inputs. W (duplex); 740 W (simplex), 575 W (duplex) Copying The product is generating hard-copy output from hard-copy original documents.
Page 195: Regulatory Notices For Wireless Products
European Community (EC) directives conformity This product is in conformity with the protection requirements of EC Council directives 2004/108/EC and 2006/95/EC on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility and safety of electrical equipment designed for use within certain voltage limits. A declaration of conformity with the requirements of the directives has been signed by the Director of Manufacturing and Technical Support, Lexmark International, Inc., S.A., Boigny, France.
Page 196: Taiwan Ncc Rf Notice Statement
The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF fields in excess of Health Canada limits for the general population; consult Safety Code 6, obtainable from Health Canada's Web site www.hc-sc.gc.ca/rpb.
Page 197 Compliance is indicated by the CE marking. A declaration of conformity with the requirements of the directives is available from the Director of Manufacturing and Technical Support, Lexmark International, S. A., Boigny, France. Refer to the table at the end of the Notices section for further compliance information.
Page 198 Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc. dichiara che questo questo prodotto è conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE.
Page 199 STATEMENT OF SOFTWARE LIMITED WARRANTY. Licensor warrants that the media (e.g., diskette or compact disk) on which the Software Program (if any) is furnished is free from defects in materials and workmanship under normal use during the warranty period. The warranty period is ninety (90) days and commences on the date the Software Program is delivered to the original end-user.
Page 200 LICENSE GRANT. Licensor grants you the following rights provided you comply with all terms and conditions of this License Agreement: Use. You may Use one (1) copy of the Software Program. The term “Use” means storing, loading, installing, executing, or displaying the Software Program. If Licensor has licensed the Software Program to you for concurrent use, you must limit the number of authorized users to the number specified in your agreement with Licensor.
Page 201 APPLICABLE LAW. This Agreement is governed by the laws of the Commonwealth of Kentucky, United States of America. No choice of law rules in any jurisdiction shall apply. The UN Convention on Contracts for the International Sale of Goods shall not apply. UNITED STATES GOVERNMENT RESTRICTED RIGHTS.
Page 202: Index
Index Numerics 56 Serial port <x> disabled 159 from the printer control panel 78 56 Standard parallel port from Windows 78 1565 Emulation error, load disabled 160 card stock emulation option 162 56 Standard USB port disabled 160 loading 58 2000-sheet tray 57 Configuration change, some held tips on using 73...
Page 203 Disabling Menus 145 fiber optic installing printer software Disk Corrupted 145 network setup 43 adding options 37 Disk recovery x/y XX% 145 Finishing menu 130 Internal Solutions Port Disk Wiping menu 121 firmware card installing 22 display troubleshooting installing 20 troubleshooting 176 display is blank 169 flash drive 76...
Page 204 550-sheet tray (standard or PostScript 135 memory card 19 optional) 51 Quality 132 memory cards 16 card stock 58 Reports 105 networking 16 envelopes 58, 60 Security Audit Log 123 paper drawers 33 letterhead in 2000-sheet tray 54 Serial <x> 117 ports 16 letterhead in multipurpose Set Date/Time 123...
Page 205 port settings unexpected page breaks 54 Standard network software configuring 46 occur 173 error 159 PostScript menu 135 printer 55 Unsupported option in Power Saver 150 configurations 11 slot 159 adjusting 167 minimum clearances 13 56 Parallel port <x> disabled 159 print cartridges models 11 56 Serial port <x>...
Page 206 Enabling Menus 145 Remove packaging material, paper trays 174 Encrypting disk x/y XX% 145 check <x> 152 StapleSmart finisher 175 Enter PIN 146 Remove paper from <linked bin printer problems, solving Error reading USB drive 146 set name> 153 basic 169 Flushing buffer 146 Remove paper from all bins 152 printer status...
Page 207 Replace wiper 153 supplies 163 jobs do not print 170 reports Submitting selection 154 Large jobs do not collate 172 viewing 167 Substitute Size menu 98 multiple-language PDFs do not Reports menu 105 supplies print 170 Reserve print jobs 74 conserving 163 paper curl 180 printing for Macintosh users 74...
Page 208 Unsupported USB device, please remove 155 Unsupported USB hub, please remove 155 USB drive removed 155 USB port 35 USB/USB <x> 155 Utilities menu 133 Verify print jobs 74 printing for Macintosh users 74 printing for Windows users 74 View supplies 155 viewing reports 167 Waiting 155...
Page 210 Printed in USA G510-7577-01...

This manual is also suitable for:

Infoprint 1872 Infoprint 1852

Ricoh InfoPrint 1832 User Manual

Safety Information

Learning about the Printer

Additional Printer Setup

Loading Paper and Specialty Media

Paper and Specialty Media Guidelines

Printing

Clearing Jams

Understanding Printer Menus

Understanding Printer Messages

S

Maintaining the Printer

Administrative Support

Troubleshooting

Quick Links

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Summary of Contents for Ricoh InfoPrint 1832