Axis P1346 User Manual page 52

Motion Detection triggers unexpectedly
Changes in luminance
No audio
Incorrect setup
No audio or
very poor audio quality
Audio volume too low/high
Volume settings incorrect
Poor audio quality
CPU overloaded
Unsynchronized audio and video
Distorted audio
Feedback loops
Storage/Disk management problems
Video cannot be recorded
SD Card cannot be mounted
For further assistance, please contact your reseller or see the support pages on Axis website at www.axis.com/techsup
AXIS P1346/-E/AXIS P1347 - Troubleshooting
Motion detection is based on changes in luminance in the image. This means that if there are
sudden changes in the lighting, motion detection may be triggered mistakenly. Lower the sensi-
tivity setting to avoid problems with luminance.
Check the sound card in the PC. Ensure that the mute button is not pressed and the volume set-
tings are correct.
Check that the correct Audio Input source is selected under Setup > Audio > Source. Select
Microphone for the internal microphone or for a connected external microphone. Select Line for
a connected line in source.
Check the quality of the audio input signal.
The volume of the microphone is either too high or too low. Change the volume for the micro-
phone in the toolbar on the Live View page.
Check the quality of the audio input signal.
Reduce the number of listeners and viewers and decrease the image resolution and compres-
sion.
It is recommended that the camera's time setting is synchronized with an NTP Server. This is
enabled under System Options > Date & Time.
Check that the correct Audio Input source is selected under Setup > Audio > Source. Select
Microphone for the internal microphone or for a connected external microphone. Select Line for
a connected line in source.
Check the quality of the audio input signal.
Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
use half-duplex mode instead.
Check that the SD Card is not write protected (i.e., Read only).
If the SD Card cannot be mounted, reformat it and then click Mount.
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