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4.0 TROUBLESHOOTING CHECK LIST FOR INITIAL INSTALLATION
If the signal is not found, be sure the receiver user manual and the antenna user manual have been
followed closely, check the following:
Make sure all cable connections are correct and each connection is seated / tightened properly.
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Inspect the inside of each cable connector for dirt or possible connector to case / shield short.
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Verify the Azimuth, Elevation and Tilt angles for your location by ZIP code.
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Make sure the Tilt and Elevation pointers are aligned correctly to the scales. Do not use washer
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or bolt as reference.
Make sure the Tilt adjustment is not changed from the recommended settings for the antenna location.
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Remove existing TV-specific components, such as TV splitter, etc; reduce the installation to the basic
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connections called out in this guide. Such components may not work with the satellite signal and they may
be in the wall where you can't see them. When in doubt, run RG6 cable directly to you receiver.
Make sure there are no obstructions (trees, buildings, windows, corner or overhang of you roof,
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your body or hands) – the signal does not pass leaves, branches, glass, etc.
RG6 cable with solid copper center conductor is highly recommended because it has much lower
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DC voltage drop compared to RG 6 cable with a copper-coated, steel center conductor.
Standard RG 59 cable cases too much DC drop and signal drop; it can not be used to pass the
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satellite signal. RG 6 coaxial cable must be used.
Some after market, off-the-shelf add-on components may not be as advertised. They might
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not work or could cause additional DC drops and signal amplitude attenuation. Remove such
components, go back to the basic connections called out in this manual and re-verify.
Make sure the satellite cable is connected to the "SAT IN" jack, not the "ANTENNA IN" jack. The
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"ANTENNA IN " jack at the back of the receiver is for all off-air antenna input or cable TV input.
If all are done correctly but the signal is still not found change the Elevation adjustment of the
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antenna slightly (± 2°, then ± 4° from the called-for setting) and repeat the procedure.
Make sure the Access Card from your receiver is fully inserted into the Access Card slot and
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oriented correctly.
5.0 LOSS OF SIGNAL / RAIN FADE
The satellite signal may lost temporarily due to unusually heavy rainfall. An optimally alighted antenna,
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along with the shortest possible cable run, minimizes the chances of "rain fade".
Make sure the antenna is mounted securely to prevent it from being blown out of alignment in a
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heavy wind.
Heavy snow accumulation on the antenna may reduce the satellite signal strength; snow should
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be swept away as soon as possible.
Tree foliage growth into antenna's line-of-sight to the satellite may result in gradual loss of picture.
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PART 1 • English
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