Before You Call - Kenmore Double Oven Range Use & Care Manual

Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that are
not the result of defective workmanship or materials in this appliance.
OCCURRENCE
Oven Control Beeps and
Displays any F code error
(example F11).
"d-O" is displayed.
Faulty installation.
Range not leveled.
Bad cooking results.
Surface element does not heat.
Surface element too hot or not
hot enough.
Surface element turns off by
itself.
Warmer zone element does not
turn on.

Before you Call

Solutions to Common Problems
POSSIBLE CAUSE/SOLUTION
Electronic control has detected a fault condition. Press STOP to clear the display and
stop the beeping. Reprogram the oven. If a fault reoccurs, record the fault number. Press
STOP and call Sears or another qualified servicer.
The door was left open and controls set for self-cleaning cycle. Close the door and push
STOP pad.
Place oven rack in center of oven.
Place a level or a marked glass measuring cup filled with water on the center of the
oven rack.
If the water level is uneven, adjust the leveling legs of the unit (refer to the installation
instructions for leveling the range).
If the level is still uneven, contact an installing agent to adjust the cabinet cutout
flooring.
Kitchen cabinet misalignment may make oven appear to be not level. Be sure cabinets
are square and level. Contact cabinet maker to correct problem.
No power to the appliance. Check steps under "Entire range or oven does not operate"
in this Before you Call checklist.
Too low heat setting. Turn control to a slightly higher setting until element comes on.
Incorrect control is on. Be sure to use correct control for the element to be used.
Incorrect control setting. Raise or lower setting until proper amount of heat is obtained.
Dial markings are an indicator of relative heat settings and will vary slightly.
Voltage is incorrect. Be sure appliance is properly connected to the power source
specified in the installation instructions. If you are not sure about this requirement call
1-800-4-My-HOME® for service (See back cover).
Lightweight or warped pans were used. Be sure to use proper cookware. Use only flat
bottom, evenly balanced medium or heavyweight cookware. Heavy and medium weight
pans heat evenly. Because lightweight pans heat unevenly, foods may burn easily.
This is normal. The element temperature rises gradually and evenly. As the temperature
rises, the element will glow red. To maintain the selected setting, the element will cycle
ON and OFF. The heating element retains enough heat to provide a uniform and
consistent heat during the OFF cycle.
The warmer element will not glow when turned on. The indicator light will turn on when
the warmer element is on.
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