Snom 820 User Manual
  1. Manuals
  2. Brands
  3. Snom Manuals
  4. IP Phone
  5. 820
  6. User manual
Snom 820 User Manual

Snom 820 User Manual

Hide thumbs Also See for 820:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Configuration Manual
User Manual

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the 820 and is the answer not in the manual?

Questions and answers

Related Manuals for Snom 820

Summary of Contents for Snom 820

  • Page 1 User Manual...
  • Page 2 ISCLAIMERS © snom technology AG 2008 All Rights Reserved. snom, the names of snom products, and snom logos are trademarks owned by snom technology AG. All other product names and names of enterprises are the property of their respective owners.
  • Page 3 CE and FCC certifications. In case of malfunction contact authorized service personnel, your seller, or snom. © snom technology AG 2008 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...
  • Page 4 If you do not know where you may dispose of the device at the end of its lifespan, contact your municipality, your local waste management provider, or your seller. © snom technology AG 2008 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...
  • Page 5 3. Account information provided by your network administrator or a VoIP account with a VoIP provider who supports the VoIP SIP standard. With your snom 820 you can use up to 12 VoIP accounts with one or more VoIP providers. You need to obtain your access number (“phone num- ber”) and the necessary access data to register your phone and make...
  • Page 6 “ ” on the back of the phone . Place the handset cord into the groove in the right lower corner on the back of the phone. © snom technology AG 2008 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...
  • Page 7 “EHS”. 7. Place the phone on an even, horizontal surface. NITIALIZATION snom phones are plug-and-play. In most cases your phone will register and initialize automatically. 1. Connect the phone to your network or your router. 2. Do not touch any keys while registration and initialization are taking place.
  • Page 8 - see page 45. c. A number of IP telephony service providers and a number of SIP PBXs require settings that are different from snom’s standard factory © snom technology AG 2008 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...
  • Page 9 ANUAL V ETTING UP THE HONE settings. snom’s web page lists numerous providers and PBXs that have been tested for interoperability with our phones and specific settings that may be required. Do not change the standard configu- ration unless you know what you are doing. Expert help may be required.
  • Page 10 3. Clock options are 24-hour clock (radio button “on”) and 12-hour clock AM/PM (radio button “off”). 4. Click on appropriate buttons and press Save. A reboot may be neces- sary before the changes will take effect. © snom technology AG 2008 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...
  • Page 11 Freely programmable function keys See page 41 with LEDs Customizable function keys See page 41 Display See page 13 and page 14 Call Indication LED See page 13 © snom technology AG 2008 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...
  • Page 12 See page 23, 30, and 27 Directory See “Phone Directory” on page 38 Help key Press to show phone’s IP address and snom’s web & support addresses Confirm key Press to confirm actions and selections. From idle screen use to initiate redial - see page 28...

  • Page 13: Led Indications

    Display Layout Green phone symbol: Active identity 3. Darker line: Identity selected for outgoing calls 4. Gray phone symbol: Inactive identity; cannot be called - see page 25 © snom technology AG 2008 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...

  • Page 14: Navigation Key

    LDAP directory, if available. b. In idle mode press to call up the list of missed calls. c. In other contexts toggle between on and off, yes and no. © snom technology AG 2008 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...

  • Page 15: Alphanumeric Keypad

    3. To enter the special characters listed in the following table, use input modes upper or lower case and press 1 quickly as many times as indi- cated. & < > © snom technology AG 2008 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...
  • Page 16 Press the Menu key to open the main menu on the display. To open a sub- menu and subsequent sub-submenus, press its number on the alphanu- meric keypad. © snom technology AG 2008 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...
  • Page 17 See page 28 Hide own outgoing ID See page 51 Incoming Calls Call Waiting See page 32 Reject anonymous See page 34 Auto Answer Indication Auto Answer Type © snom technology AG 2008 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...
  • Page 18 VLAN ID (0-4095) VLAN Priority (0-7) Reset VLAN Maintenance in user mode) System Info User/Adminis- See page 21 trator Mode Reboot See page 53 Reset Values See page 53 © snom technology AG 2008 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...
  • Page 19 Server” (see “Definition of Symbols and Terms used throughout this manual” on page 22) or turn off the warning later at Advanced > QoS Security > Security > Ignore security advices > radion button “on”. © snom technology AG 2008 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...

  • Page 20: How The Web Interface Works

    AVE BEFORE YOU CLICK ON A DIFFERENT MENU ITEM OR CLOSE THE WEB INTERFACE IF YOU WANT TO HAVE THE CHANGES YOU HAVE MADE TO TAKE EFFECT © snom technology AG 2008 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...
  • Page 21 To return the phone and its web interface to administrator mode, enter the administrator password in Administrator Login and press Save. The default password is 0000 (4 x zero). © snom technology AG 2008 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...
  • Page 22 Open phone’s web interface. b. Click on Advanced in menu on the left. c. Click on Behavior tab. d. Find section Phone Behavior. e. Find entry Number Guessing. © snom technology AG 2008 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...
  • Page 23 Press to allow presence signaling Press to retrieve messages from mailbox Press to open main menu Shows the IP address of the phone and snom’s web and Sup- port addresses on the display 2. Context-sensitive symbols. Press to confirm a selection or an action...
  • Page 24 Press to end conference and put calls back on hold Press to expand lists of time zones to show all Press to collapse lists of time zones to selected zones rele- vant to language setting © snom technology AG 2008 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...
  • Page 25 Active identity available for incoming and outgoing calls Inactive identity not available for incoming calls. Callers will hear a busy signal. For outgoing calls available only if selected with with © snom technology AG 2008 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...

  • Page 26: Selecting Identity For Current Outgoing Call

    4. C OR H ASING PEAKER ICROPHONE AND ANDSET EADSET a. Press the Speaker key to turn on the casing speaker/microphone. b. Use Method 1 or 2, above. © snom technology AG 2008 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...

  • Page 27: Using Auto Dial

    LDAP D Available only if a central directory ser- IRECTORIES vice has been set up for your organization. See http://wiki.snom.com/ Features/LDAP/V7 f.or LDAP configuration. a. Press b. Type a letter (small or caps, this is not case-sensitive) or number key.

  • Page 28: Speed Dial

    2. With the handset off the hook or ready to dial with headset or speaker- phone:. a. Press to show the last 100 numbers dialled on the display. b. Continue as in 1, above. © snom technology AG 2008 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...
  • Page 29 ASING PEAKER ICROPHONE AND ANDSET EADSET a. Use Method 1 or 2 to accept the call. b. Press to add speakerphone. c. Press to turn off speakerphone. © snom technology AG 2008 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...
  • Page 30 2. Pick up the held call by pressing its line key or by pressing Hold again. If the other party hangs up while on hold the call terminates on your phone as well and the indicators are turned off. © snom technology AG 2008 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...
  • Page 31 Dial the number of the third party. c. Press d. When the phone is answered, announce the call you intend to trans- fer. e. Press the Transfer key. © snom technology AG 2008 31Fiv www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...

  • Page 32: Call Waiting

    SING THE HANDSET a. Hang up the handset b. or press Note: The snom 820 does not have a hook switch. When the handset is placed in the cradle, a magnetic field sensor terminates the connection. 2. W SING A...
  • Page 33 Press to activate. The symbol will fill the display. b. Press key again to deactivate. 3. Call Forwarding. See next section. © snom technology AG 2008 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...
  • Page 34 Press 1 Forward All. e. Press 2 Target when Forwarding. f. Type number g. Press h. Press 1 Enable Forwarding. Press to show “Yes” on display. Press © snom technology AG 2008 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...
  • Page 35 Press ESC to return to idle screen which now shows the call for- warding symbol and the number calls are being forwarded to in the information line. © snom technology AG 2008 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...
  • Page 36 Press ESC to return to idle screen which now shows the call for- warding symbol and the number calls are being forwarded to in the information line. © snom technology AG 2008 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...

  • Page 37: Turning Off Call Forwarding

    4. Press 1, 2, or 3, depending which call forwarding event is currently set. 5. Press 1 Enable Forwarding. 6. Press to show “No” on display. 7. Press 8. Press ESC to return to idle screen. © snom technology AG 2008 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...

  • Page 38: Contact Types

    On the phone: Menu key > 1 Preferences > 5 Ringer. The identities are shown on the display. Press for anyone of them. The list of ringtones is shown and the currently marked tone is played back. © snom technology AG 2008 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...
  • Page 39 A . Make changes as DD OR NTRY necessary. b. If new entry, type data in text fields of A DD OR NTRY © snom technology AG 2008 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...
  • Page 40 5. Click on S Delete whole directory Deletes entire directory irretrievably! Import/Export Directory See our Wiki at http://wiki.snom.com/Web_Interface/V7/Directory. © snom technology AG 2008 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...
  • Page 41 “hard keys”...
  • Page 42 Setting “on”: The phone’s display shows the status (idle, ringing, talking) of 158. b. Setting “show only on activity”: The phone’s display shows the sta- tus of 158 only when it is busy or ringing. © snom technology AG 2008 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...
  • Page 43 (and off): 1. Click on Function Keys in the menu on the left. 2. Open the drop-down list under and select Directory Forward All © snom technology AG 2008 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...
  • Page 44 When it is on, the call forwarding symbol and the target phone number will cover the display area. 5. Press the function key underneath to turn call forwarding off. © snom technology AG 2008 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...
  • Page 45 If you want more information on a web interface setting, click on the radio button with the question mark that you see to the right of each item. It links to a page on snom’s Wiki with detailed information about that particular item.
  • Page 46 See page 45. b. If you have changed the account or the registrar, click on R EGIS r. If you have made other changes, clicking on S suffices. © snom technology AG 2008 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...
  • Page 47 Press Save. Web Interface Language 1. Click on Preferences. 2. Open drop-down list of General Information > Webinterface language. 3. Select a language. 4. Press Save. © snom technology AG 2008 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...
  • Page 48 4. Select location. See page 23 for collapsing/expanding the list. 5. Press . The setting is saved, and the display now shows the Prefer- ences menu. 6. Press ESC to return to idle screen. © snom technology AG 2008 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...
  • Page 49 911 and the phone numbers of your doctor (986543) and a friend (234578), the entry would look this: 911 986543 234578. 3. Click on Save. © snom technology AG 2008 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...
  • Page 50 (sec) text field. 4. Click on Save. 5. Whenever you wish to turn call forwarding on, click on the radio-button “on” of the call forwarding event and press Save. © snom technology AG 2008 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...
  • Page 51 1. Click on Preferences. 2. Under Privacy Settings > Call Line Identification Restriction (CLIR) click on the radio button “Reject”. 3. Click on Save. © snom technology AG 2008 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...
  • Page 52 2. Enter one phone number with any required prefixes in the text field to a number or special character. D O NOT ADD A NAME BEFORE OR AFTER THE NUMBER 3. Click on Save. © snom technology AG 2008 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...
  • Page 53 ONTACT SNOM UPPORT 1. Open snom’s web page at www.snom.com. Click on the Support tab to open the Support window. Click on the link to the contact form. Com- plete the contact form and add the required attachments in text format ©...
  • Page 54 Click on the Browse button and place the saved file’s path in the text field to the left of it. 3. snom Support may need you to do a SIP Trace and/or a PCAP Trace to help them analyze your problem.
  • Page 55 OFTWARE PDATE ANUAL PDATE 1. Open snom’s web page at www.snom.com. 2. Click on Support > Download > Firmware. 3. Click on the phone to be updated. 4. Click on the firmware version currently running on your phone. 5. Click on the firmware version you want to update to.
  • Page 56 Name and address of manufacturer: snom technology AG Charlottenstr. 68-71 10117 Berlin Germany snom technology AG assures that the product Type: VoIP phone Model: snom 820 conforms with the following standards: Product Standard EN 55 022: 05:2008 Product Standard EN 55 024: 10:2003...

Table of Contents