TABLE OF CONTENTS Copyright, Trademarks, GPL, Legal Disclaimers ............7 Important information ......................8 Safety instructions ........................8 SELV (Safety Extra Low Voltage) compliance ...............8 Standards conformance ......................8 Product specifications .......................9 Disposal of the device .......................9 Cleaning ............................9 Notational conventions ....................10 Setting up the phone ......................12 Delivery Content ........................
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Display layout ........................... 24 Idle Mode ..........................24 When the phone is active ....................26 Settings ............................. 28 Phone settings ........................28 Web interface settings ......................29 The phone's web interface ....................30 Opening the web interface ....................31 How the web interface works ..................31 Web settings overriding manual phone settings ..........
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Using the phone ......................43 Making calls ..........................43 Selecting identity for current outgoing call ............... 43 Using different audio devices ..................43 Handset ........................43 Headset ........................43 Speakerphone ......................43 Speakerphone and handset or headset ............43 Using different dialing methods ..................44 Auto dial ........................
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Turning on forwarding of all calls with a programmable function key ..57 Turning off call forwarding ....................57 Configuring the function keys..................58 Function keys on snom phones ..................58 Freely programmable function keys P1 - P12 .............. 58 Context-sensitive, programmable function keys ............60 Navigation, confirmation, and cancel keys ..............
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Reset to factory values ......................79 TFTP Update ........................... 79 Manual initialization ........................ 79 Contacting snom Support ....................80 Traces ............................81 Appendix 1 - Display symbols and icons ................82 Symbols found in the function key line ................82 Display indications ........................
If the phone is not supplied with power via an Ethernet cable, use only the power adapter included in the package or one expressly recommended by snom technology. Other power supplies may damage or destroy the phone, affect its behavior, or induce noise.
821 User Manual Safety, Disposal, Cleaning of Product roduct specifications • Safety: IEC 60950-1:2001 • Certifications: FCC Class B, CE Mark • Power consumption: 2.5-7 watts (without USB peripherals) • Power: 5 V DC • 1 x LAN, 1 x PC: RJ45 •...
821 User Manual Notational Conventions otational conventions Throughout this manual you will see the below-listed symbols and notations, indicating the action you need to take next. • Arrows up, down, left, and right: . For navigation in menus and lists. Depending on the...
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821 User Manual Notational Conventions Example 2: Web interface > Advanced > Behavior > Phone Behavior > Number Guessing > "On" Web interface Open the phone‘s web interface (see on how to do it) > Advanced Click on the item "Advanced" in the menu on the left side of the window >...
821 User Manual Setting up the Phone etting up the phone elivery Content PQRS WXYZ • Base phone unit • Footstand with bracket and 2 screws (attached to phone unit) • Handset • Handset cord (attached to phone unit) •...
821 User Manual Setting up the Phone 3. Attach the footstand with the bracket and the 2 screws. 4. Place the phone on an even, horizontal surface. otating the tab of the handset cradle The phone is delivered with the tab protruding slightly above the cradle's inner edge. The small rectangular hold in the handset fits perfectly over the protruding tip, holding the handset securely in place when the phone is in the upright (55°) position.
If you want to use a wireless headset, connect the snom EHS Advanced adapter for wireless headsets (not included in delivery) to the connector labeled "EHS" and to the base unit of the headset. See also the Quick Start Guide of the snom EHS Advanced and the user manual of the headset.
For more information, see "Identities/accounts" on page 66. Initialization snom phones are plug-and-play. Once the phone is connected to your network, it will begin to initialize. Note: Normally the initialization is completely automatic, using DHCP. If the phone cannot discover a DHCP server in the subnet, you will be asked: Are you using DHCP?
What to do if initialization and registration are unsuccessful Your network or your VoIP provider may require more login data than requested by the snom phone during the initialization and registration process. This data is entered on the web interface of the phone.
821 User Manual Setting up the Phone Correcting the clock The phone receives the time and date from the NTP time server. If the time and/or date on the display are incorrect, you may need to set the correct time zone.
821 User Manual Getting to Know Your Phone etting to know your phone t a glance Call • Blinking fast: Incoming call Outgoing • Steady light: In call identity: • Blinking slowly: Missed call. Press to turn off. Show virtual function keys on the...
821 User Manual Getting to Know Your Phone Context-sensitive, programmable function symbols and function keys Select outgoing identity, incl. inactive identities Call lists (missed, received, dialled calls) Forwarding all calls (on/off) Show complete list of current status information Press the function key to activate the function, open the list etc.
821 User Manual Getting to Know Your Phone Press if you wish to turn the LEDs off without viewing the call history . ◦ Viewing the particulars of the missed call: ◦ 1. Press function key underneath to show the Call History screen. "Missed calls" is the top item of the list and highlighted.
821 User Manual Getting to Know Your Phone respective number key 1- 9 and 0 and the character keys * and # on the phone's keypad. When the virtual key screen is visible, pressing the corresponding key on the alphanumeric keypad will activate/ initiate the function mapped onto the virtual key.
821 User Manual Getting to Know Your Phone Preprogrammed, variably programmable function keys Freely programmable. See "Configuring the function keys" on page 58 for further information. Factory settings: Message key with LED • Lit when new message is waiting on mailbox •...
821 User Manual Getting to Know Your Phone Alphanumeric Keypad Input modes and navigation Input modes: 123: Numerals abc: Small letters Current input mode: ABC: Capital letters Next input mode: Redial Changing input mode: Directories, call lists, Move cursor to the left :...
821 User Manual Getting to Know Your Phone • Space ("˽"). Press "0" once. • Underscore ("_"). Press "0" twice. • Special characters listed in the table. Press "1" as many times as indicated. 13x ( & < >...
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821 User Manual Getting to Know Your Phone Active identity • Active identities are indicated by the green phone symbol: • Can be called • Can be selected as the outgoing identity for making calls by pressing rs on the navigation key.
821 User Manual Getting to Know Your Phone Function key line The symbols on the buttons in this line depict the functions that can be activated by pressing the function key underneath the respective symbol. See "Appendix 1 - Display symbols and icons" on page 82 for a complete list.
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821 User Manual Getting to Know Your Phone Status bar In editing modes (i.e., when dialing or editing directory entries), the current editing mode (i.e., numerals, small letters, or capital letters) is shown preceding the status message, if any.
821 User Manual Getting to Know Your Phone ettings A comparatively small number of settings can be adjusted on the phone; many more are available on the phone's web interface. For further information on the web interface, see "The phone's web interface"...
821 User Manual Getting to Know Your Phone When the phone is in user mode and the Maintenance menu is on the display, press key 2 to switch the phone to administrator mode. You will be asked for the administrator password.
821 User Manual Getting to Know Your Phone he phone's web interface Opening the web interface: See "Opening the web interface" on page 31. Firmware versions below 8.7.4 When the web interface is opened for the first time upon initialization, you will see the Security page.
821 User Manual Getting to Know Your Phone Firmware versions 8.7.4 and higher When you register the first account during the initialization of the phone, your SIP user name and password will be registered as the HTTP user name and password. If you wish to change them later, you can do so on the phone's web interface >...
821 User Manual Getting to Know Your Phone How the web interface works The vertical menu on the left side of the window is always the same, no matter which window happens to be open at the time. Available menu items depend on whether the phone is running in user or administrator mode.
Getting to Know Your Phone ser mode/administrator mode snom phones can be operated in administrator or user mode. In administrator mode, all settings are accessible and can be modified; in user mode, a number of settings are not accessible. The factory default is administrator mode.
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821 User Manual Getting to Know Your Phone To return the phone and its web interface to administrator mode, enter the administrator password in Administrator Login and click on "Apply". The default password is 0000 (4 x zero). The two pages in administrator mode look like this: •...
821 User Manual Directories irectories irectory The directory is the built-in directory of the phone. It can hold 1000 entries. Entries can be added and edited on the phone and on the web interface. Any changes you make on the web interface will not take effect until you click on "Save" or on "Apply"...
821 User Manual Directories Contact Types VIP: Calls from numbers with this contact type will ring on your phone even when DND mode is active. You can assign a ringtone to this contact type. If your VIP is also assigned to a group (see below) and if that group has a distinct ringtone, the ringtone assigned to the group will be played.
821 User Manual Directories Adding/Editing Entries on the Phone Adding new entry manually 1. Press to open the phone's directory. 2. Press on the navigation key to go straight to <New Item>. 3. Press 4. Enter the phone number and press 5.
821 User Manual Directories 4. Editing a detail. a. Press to select a detail. Depending on the detail, b. In some cases, you will see the prompt screen where you can enter or modify text. Edit the data, if necessary, and press to save and to open the next screen.
821 User Manual Directories Adding new entry 1. Type data in text fields of "Add or Edit Entry“. Number: Type the number exactly as you would dial it, with country and area codes, if ◦ necessary, and without parentheses, hyphens, blank spaces.
821 User Manual Directories Editing an entry When you open an existing entry, the current information is displayed in the text fields of "Add or Edit Entry" and two additional buttons, "Add Sub" and "Change", are available. • Editing If single entry, click on in the entry's line.
821 User Manual Directories Click on in the line containing John Miller's name. The data is shown in "Add or Edit" area. Enter the phone number in the text field of "Number". Select the number type. If you wish, select a contact type and an outgoing identity from the respective drop-down list.
821 User Manual Directories xternal directories Provided by your network, your VoIP provider, or another external source. LDAP Enter the necessary data received from your administrator, VoIP provider or other external source in the text fields of the phone‘s web interface > Advanced > Network > LDAP and click on "Save".
821 User Manual Using the Phone sing the phone This section describes the functions of the phone with the factory default settings. If your phone was installed and/or set up by someone else, the default settings may have been changed. Please check with that person or company if the phone does not react as described here.
821 User Manual Using the Phone Using different dialing methods Auto dial If a time span in seconds has been selected from the drop-down menu at Advanced > Behavior > Phone Behavior > Auto Dial, the phone will dial the number on the display when the specified number of seconds has elapsed.
Call completion Note: This function depends on whether it is available in your network or not. On snom phones call completion means that when a called number is busy or not available, your phone will call you back as soon as the dialed number is not busy anymore or available again.
821 User Manual Using the Phone another number, receive calls, or hang up the handset to return to the idle screen. Call completion will not interfere with the normal operation of your phone. When the number becomes available or - if you turned on call completion because of no response - after the phone has detected activity and the number has become available, you will see it announced on the display and hear a double beep.
821 User Manual Using the Phone ccepting calls Using different audio devices Handset: Pick up the handset. Headset: Press or the blinking line key. Speakerphone: Press Automatically accepting calls The default is "off". Turning the function on: On the phone's web interface > Configuration Identity # >...
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821 User Manual Using the Phone Using the virtual key screen When a call is ringing on a monitored extension, the virtual key screen appears. Calls ringing on monitored extensions are indicated by a green key. They can be picked up by pressing the alphanumeric key indicated by the number or character in the upper right corner of the virtual key.
821 User Manual Using the Phone Call waiting When you are in a call, another call coming in will be announced visually by the symbol of a phone ringing and acoustically by the sound of a double beep; you will also see caller ID on-screen if it is being transmitted.
821 User Manual Using the Phone You can now: ◦ transfer the held call blindly or with prior announcement - see "Transferring calls" on page 53. receive and make calls and put other calls on hold. ◦ • Pick up the held call by pressing its line key or by pressing again.
821 User Manual Using the Phone When a held call is on-screen, press to connect to it and put the current connected call ◦ on hold. • Figures H-4 to H-6: ◦ In Fig. H-4 the first held call of a total of three Calls on Hold (1/3) is on-screen. Press put the second held call on the screen.
821 User Manual Using the Phone (Fig. C-2); press again to put the next participant on-screen (Fig. C-3), until you have reached the last participant (Fig. C-4). Scroll back through the participants by pressing ◦ • Bringing the entire conference back on-screen: Scroll to the first participant's screen (Fig. C-2),...
821 User Manual Using the Phone Terminating the conference 1. Press to put all participants on hold. 2. Select each participant in turn and press Transferring calls You can transfer connected calls as well as calls ringing on your phone.
821 User Manual Using the Phone all lists 1. Press to open "Call history". 2. To view the list of missed, received, or dialed calls, press its number. 3. Scroll through the list with ◦ Press to dial the number of the selected call.
821 User Manual Using the Phone • DND - do not disturb mode. All incoming calls will be forwarded to the number set in call forwarding when busy; if there is not setting for call forwarding, callers will hear the busy signal.
821 User Manual Using the Phone Forward when Busy: Forwarding calls ringing while phone is busy to the number of the phone, extension, or mailbox specified as this function’s target. Forward after Timeout: When a call starts ringing, the phone will wait for the number of seconds specified in the setting "Call forwarding time".
821 User Manual Using the Phone Press to show status info with all current status messages, including call forwarding. Forwarding all calls Forwarding when busy Forwarding after timeout All status messages on-screen Turning on forwarding of all calls with a programmable function key...
"hard keys" whose default function is printed on the casing.
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821 User Manual Configuring the Function Keys Note: The programmable keys P1 - P4 are both hard keys and virtual keys. Their functions can be accessed by pressing the hard keys P1 - P4 and, when the virtual keys are on-screen, by pressing the alphanumeric keys 1 - 4.
821 User Manual Configuring the Function Keys Context-sensitive, programmable function keys For the default settings , see "At a glance" on page 18. You can select a different key event to be available on each respective key when the phone is in idle mode.
821 User Manual Configuring the Function Keys Dedicated, customizable function keys The default setting is the respective key event printed onto the casing. Other key events and a selected number of other functionalities can be programmed onto them. PQRS...
821 User Manual Configuring the Function Keys Example 1, Extension monitoring and call pick-up This feature makes it possible to pick up a call ringing on another extension, for example when the other extension is busy or when the user is absent. The prerequisites for this function are: It must be supported by the PBX.
821 User Manual Configuring the Function Keys Example 2, Monitoring calls on-screen When you are monitoring another extension or phone line, you may want to see more information on the display, for example the number of an incoming call to that extension or line. In our example, key P3 will be programmed to show ongoing activity on monitored extensions or lines on the display.
821 User Manual Configuring the Function Keys Example 3, Speed dialing Besides using the "Speed Dial" page on the web interface to program speed dial numbers, you can also put the functionality on one of the freely programmable function keys. In our example, key P6 will be used.
821 User Manual Configuring the Function Keys Example 4, Turning forwarding of all calls on and off The functionality "Forward all" redirects all incoming calls to another phone or a mailbox. It is possible to configure the settings on the phone and on the web interface. If you need to turn this function on and off frequently and/or regularly, you may want to be able to do so with the touch of just one key instead of going through the menu every time.
If you want more information on a web interface setting, click on the radio button with the question mark that you see to the right of each item. It links to a page on snom’s Wiki with detailed information about that particular item.
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821 User Manual Customizing the Phone Settings 2. Press to scroll down. When you are at the top of the list, pressing will take you to identity 12. ◦ At any other position within the list, press to scroll.
821 User Manual Customizing the Phone Settings the "On" setting and enter a password into the next field of the next setting, "Extension monitoring group ID" . Note: The password cannot start with a "{" bracket. Any phone allowed to monitor and pick up your calls must also use the same password in this text field.
821 User Manual Customizing the Phone Settings Selecting identity ringtones: • On the phone: 1 Preferences > 3 Ringer. The identities are shown on the display. Select an identity with and press to hear the current ringtone for that identity.
821 User Manual Customizing the Phone Settings Adjusting the intensity: 1. Press 2. Press 1 Preferences. 3. Press 5 Display. 4. Press 2 Backlight when idle. 5. Press right or left arrow on the navigation key to increase ( ) or decrease ( ) the backlight's intensity.
821 User Manual Customizing the Phone Settings Select "on" to have the time on the phone's display shown in 24-hour format, 00:01 to 24:00 . ◦ Select "off" to have the time on the phone's display shown in AM/PM format, 0:01AM to ◦...
821 User Manual Customizing the Phone Settings anguage settings of phone and web interface The language used on the phone can be changed on the phone as well as on the web interface. The language used on the web interface can be changed on the web interface only.
821 User Manual Customizing the Phone Settings mergency numbers These are numbers that can be dialed even when the keyboard is locked. They must be set beforehand on the web interface. 1. Open the phone's web interface, Preferences > Lock Keyboard > Emergency Numbers (space separated).
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821 User Manual Customizing the Phone Settings Setting forwarding numbers • Forwarding all incoming calls: 1. Open the phone's web interface, Preferences > Call Forwarding > Always. 2. Type the phone number in the "Target" text field. Type each number the way it needs to be dialed by the phone, without spaces or punctuation between the digits.
Customizing the Phone Settings all completion On snom phones call completion means that when a called number is busy or not available, your phone will call you back as soon as the dialed number is not busy anymore or available again. The factory default setting is "off".
821 User Manual Customizing the Phone Settings all waiting When you are in a call, another call coming in will be announced visually by the symbol of a ringing phoneon the display and acoustically by the sound of a double beep; you will also see the caller`s ID on-screen if it is being transmitted.
821 User Manual Customizing the Phone Settings umber guessing When you have typed the minimum number of characters you have specified for this function, the phone will look for numbers containing that string of characters in its call lists and directories and, if it finds matches, show the number(s) on the display.
Software Update oftware update anual update 1. Open snom’s web page at www.snom.com. 2. Click on Support > Download > Firmware. 3. Click on the phone to be updated. 4. Click on the firmware version currently running on your phone.
821 User Manual Troubleshooting roubleshooting eboot 1. Press 2. Press 5 Maintenance. 3. Press 3 Reboot. 4. When asked whether to "Reboot?", press 5. Wait for the idle screen to reappear. ard reboot Disconnect the power, wait for a few seconds, and reconnect. Wait for the idle screen to reappear.
6. You will receive an automatic email. Click on the link to activate your account. 7. You will receive a second email containing your account name, email address, and password. You can now submit tickets requesting support to snom Support. Submitting a ticket 1.
Open the phone’s web interface > Status > Settings. Make sure to delete private and/or security- relevant information like the MAC address, public IP address, etc. races snom Support may ask you to submit a SIP Trace and/or a PCAP Trace to help them analyze your problem. Performing a SIP Trace 1.
Appendix 1 - Display symbols and icons ymbols found in the function key line The buttons symbolize the functions that are currently available for activation. Press the function key underneath the symbol to activate the function. 1. Symbols of functions that can be mapped onto the four function keys underneath the display: Displaying SIP URLs of all active identities;...
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Previous outgoing ID IP address of phone and snom's web address Address book search (OCS accounts only) 2. Context-sensitive symbols: Confirming a selection or an action Terminating/canceling an action and return to the previous screen When the phone is in a call, another incoming call waiting is shown on-screen. If you wish to to show the connected call on-screen instead, press this function key.
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Details of missed call (to, from, date/time, total number) and of received and dialled call (to, from, date/time, duration) [alternative text: "Details"] Returning to call list Deleting selected call list entry [alternative text: "Delete"] Deleting entire call list [alternative text: "Clear"] Moving to beginning of next time zone Expanding the list of time zones to show all Collapsing the list of time zones to show only time zones relevant to the language...
Press to show available status messages like firmware update available, reboot required, call completion pending, call forward activated, etc. isplay indications Incoming call ringing • Connected call (in call) • Outgoing call ringing Active identity available for incoming and outgoing calls •...
Appendix 2 - Status messages Whenever there is a current message concerning the status of the phone, the function key will be available. Press the function key (or > 6 Information > 1 Status Info) to open the "Status info" screen. Additionally, some status messages will also be displayed in the status bar; if there is more than one current message, the one with the highest priority will be shown.
Appendix 3 - Programmable Functions rogrammable Functions Action URL Auto Answer Button Call Agent Conference Server DTMF Extension Forward to Intercom Key Event Line Multicast Page Park Orbit Presence Push 2Talk Shared Line Speed Dial Transfer to Voice Recorder Xml Definition ey Events Accepted Calls Call Lists...
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Menu Missed Calls Monitor Calls Mute Next Outgoing ID Presence State Prev. Outgoing ID Reboot Record Redial Retrieve Status Messages Transfer...
Appendix 4 - GNU General Public License COPYRIGHT NOTICE AND WARRANTY We protect your rights with two steps: (1) copyright the software, and (2) offer you this license which gives you legal permission to copy, DISCLAIMER distribute and/or modify the software. Also, for each author‘s protection and ours, we want to make certain that everyone understands that there is no warranty for this free software.
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if the Program itself is interactive but does not normally print such an are prohibited by law if you do not accept this License. Therefore, announcement, your work based on the Program is not required to print by modifying or distributing the Program (or any work based on the an announcement.) Program), you indicate your acceptance of this License to do so, and all its terms and conditions for copying, distributing or modifying the...
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If requested by you, the complete corresponding source code of the Software STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR can be sent by snom technology AG on a standard data storage medium OTHER PARTIES PROVIDE THE PROGRAM „AS IS“ WITHOUT against the reimbursement of the manufacturing costs of EUR 5.- per unit.
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