Snom 870 User Manual
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Snom 870 User Manual

Snom 870 User Manual

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Download this manual See also: Configuration Manual, User Manual
D R A F T
User Manual
E N G LI S H
D R A F T 09/17/2009
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  • Page 1 D R A F T User Manual E N G LI S H D R A F T 09/17/2009 Downloaded from www.Manualslib.com manuals search engine...
  • Page 2 D R A F T © 2009 snom technology AG snom technology AG Charlottenstr. 68-71 10117 Berlin Germany Tel.: +49 30 398330 Fax: +49 30 39833111 www.snom.com man_snom870_v101_en D R A F T 09/17/2009 Downloaded from www.Manualslib.com manuals search engine...
  • Page 3 AG. TeamSpirit ® VoiceEngine is Copyright © 1995-2009, SPIRIT. All other product names and names of enterprises are the property of their respective owners.

  • Page 4: Safety Instructions

    D R A F T Important Information snom 870 Ÿ User Manual mportant nformation Please read the instructions on phone safety and disposal and on how to set up and use the phone before using the device and also give them to other users to read or inform those users of their contents.
  • Page 5 D R A F T Important Information snom 870 Ÿ User Manual This phone is CE and FCC-certified and meets European and US health, safety, and environmental standards. Unauthorized opening, changing, or modifying the phone will cause the warranty to lapse and may also result in the lapse of the CE and FCC certifications.
  • Page 6 D R A F T Notational conventions snom 870 Ÿ User Manual otationaL Conventions Throughout this manual, you will see notations like the below-listed. 1. Arrows and text symbols up/down: Navigation in menus and lists and selections of options. Geometric arrow symbols in this manual indicate: Press up arrow on navigation key.
  • Page 7 D R A F T Notational conventions snom 870 Ÿ User Manual Next, tap the "1 Preferences" button or press the > 1 Preferences number "1" key on the alphanumeric keypad. Next, tap the "2 Time Zone" button or press the number >...

  • Page 8: Installation

    Use only the power supply included with the phone. hone nstallation anD initialization snom phones are plug-and-play. Once you have connected the hardware and entered the data required by your provider or network administrator, you are good to go.

  • Page 9: Initialization And Registration

    D R A F T Setting up the Phone snom 870 Ÿ User Manual USB port for expansion module (not included in delivery) 4. Plug the Ethernet (network) cable into the RJ45 connector labeled “NET” and plug the other end into the network side to establish a data link.
  • Page 10 Tap to expand the list to all entries/reduce the list to timezones snom deems relevant to your selected language. c. To select, tap the timezone of your choice. 4. Next prompt: Selection of dialtone. Tap to show more countries.
  • Page 11 D R A F T Setting up the Phone snom 870 Ÿ User Manual 7. Tap the icon. Your phone was successfully registered if the display shows a bright-green phone symbol with a checkmark on it, followed by the account (phone number) you entered. If you have entered a display name, it will be shown instead of the account.
  • Page 12 63. A number of IP telephony service providers and a number of SIP PBXs require settings that are different from snom’s standard factory settings. snom’s web page lists numerous providers and PBXs that have been tested for interoperability with our phones and specific settings that may be required. Do not change the standard configuration unless you know what you are doing.

  • Page 13: K Now Y Our P Hone

    D R A F T Getting to Know Your Phone snom 870 Ÿ User Manual etting to hone This manual describes the functions of the phone with the standard factory settings. If your phone was installed and/or set up by someone else, the standard settings may have been changed.
  • Page 14 D R A F T Getting to Know Your Phone snom 870 Ÿ User Manual Navigation key, indicated in this manual by geometric arrow symbols. See "Notational conventions" on page 6. • On idle screen: Programmable. • In Settings menu > Preferences > Ringer > tap identity button >...

  • Page 15: Alphanumeric Keypad

    D R A F T Getting to Know Your Phone snom 870 Ÿ User Manual Transfer call (if supported by PBX). See „Attended and Blind Transfer“ auf Seite 52 Place call on hold/resume held call. See "Hold" on page 51...
  • Page 16 D R A F T Getting to Know Your Phone snom 870 Ÿ User Manual Characters underneath cursor to change input mode = current input mode numerals ntering etters umeraLs peCiaL haraCters Switch to appropriate input mode, if necessary. When in letter mode, press each respective key one to three (four) times quickly to type the first through third (fourth) letter printed on the key.

  • Page 17: The Touchscreen Display

    D R A F T Getting to Know Your Phone snom 870 Ÿ User Manual The Touchscreen display omPonents Context area Escape label Time/date bar area Info area Context area appearance header tabs Info area Context-sensitive touch buttons In other contexts:...
  • Page 18 D R A F T Getting to Know Your Phone snom 870 Ÿ User Manual 3. Scrolling. a. Tap arrow buttons in navigation area - see "Components" on page 17 and "Navigation arrows" on page 32. b. Place a fingertip on the touchscreen and drag it lightly up or down to scroll through lists.
  • Page 19 D R A F T Getting to Know Your Phone snom 870 Ÿ User Manual a. Text fields when dialing or editing the directory or the call lists. b. Touch buttons for selecting identities, menu items, directory and call lists entries, etc.
  • Page 20 D R A F T Getting to Know Your Phone snom 870 Ÿ User Manual Info area Its contents and appearance differ, depending on phone activity and selected appearance mode. 1. While connected or calling a number or being called two appearance modes are available, call info (left tab) and virtual function keys (v.keys...
  • Page 21 D R A F T Getting to Know Your Phone snom 870 Ÿ User Manual Alert Missed Outgoing calls Call lists identities Time Date Middle row, center right: Directories • Settings menu • Virtual function Top to keys bottom • DND •...
  • Page 22 D R A F T Getting to Know Your Phone snom 870 Ÿ User Manual 2. To dial a number: Tap the button with the date or time/name or number of caller/callee . Tap the arrow to show the call details.

  • Page 23: Call Monitoring

    D R A F T Getting to Know Your Phone snom 870 Ÿ User Manual Inactive or unregistered identity. Cannot be called or selected for external calls. Depending on server setup, may be avaible for selection as outgoing identity for internal calls.

  • Page 24: Call Forwarding

    Call forwarding is off: Call forwarding is on, incoming calls are forwarded to number indicated: Tap to show the phone's IP address and the web address of snom's help pages. For more information on how to open the phone's web interface, see "The Phone’s Web Interface"...

  • Page 25: Call Features

    D R A F T Getting to Know Your Phone snom 870 Ÿ User Manual ettings menu tree Identity Preferences Call Features Network Maintenance Language Call Forward Outgoing Identity IP Setting System Info Timezone Reregister Webserver User Mode Forward all...
  • Page 26 D R A F T Getting to Know Your Phone snom 870 Ÿ User Manual ’ hone nterfaCe to look up the phone‘s IP address. Open the web browser of your PC and type http:// followed by the IP address, for example http://192.168.9.14.

  • Page 27: How The Web Interface Works

    D R A F T Getting to Know Your Phone snom 870 Ÿ User Manual How the Web Interface Works The vertical menu on the left side of the window is always the same, no matter which window happens to be open at the time. Available menu items depend on whether the phone is running in user or administrator mode.

  • Page 28: Web Interface

    D R A F T Getting to Know Your Phone snom 870 Ÿ User Manual Dministrator Phone The "Identity" and "Network" menus are inaccessible in user mode. Default password for administrator mode: 0000 (4x zero). Web interface Some windows, like Preferences shown here, are available in user mode while many are not.
  • Page 29 22 and "Identities/Accounts" on page 63. Settings menu - see page 23 Help - tap to show phone's IP address and web address of snom's Wiki help pages Time. Tap to show "clockface" and full date. Setting date/time format: See "Date"...
  • Page 30 D R A F T Display Icons, Buttons, and Indications snom 870 Ÿ User Manual Date (day). The date is replaced by the information alert when update is available, reboot is necessary, text message has been received, etc. Tap icon to show details.
  • Page 31 D R A F T Display Icons, Buttons, and Indications snom 870 Ÿ User Manual Block incoming call and place caller on deny list (blocking all calls from this number - see "Contact Types" on page 34). Caller hears the busy signal.
  • Page 32 D R A F T Display Icons, Buttons, and Indications snom 870 Ÿ User Manual Show details of entry (directories, call lists) Merge two directory entries Tap icon to start recording (conversation or dictation). Must be available on server. Conversation is being recorded. Tap icon to stop recording.
  • Page 33 D R A F T Display Icons, Buttons, and Indications snom 870 Ÿ User Manual Go to next letter in alphabet/beginning of next timezone Go to preceding letter in alphabet/beginning of preceding timezone ispLay symboLs Outgoing call ringing Call in progress Incoming call ringing ©...

  • Page 34: Definitions, Explanations

    D R A F T Directories snom 870 Ÿ User Manual ireCtories hone ireCtory internal Phone book The phone directory can hold 1000 entries. Entries can be added and edited on the phone and on the web interface. Any changes you make on the web interface will not take effect until you click on "Save".

  • Page 35: Adding/Editing Entries On The Phone

    D R A F T Directories snom 870 Ÿ User Manual display. a. Tap an identity button to hear the current ringtone for that identity. b. Press rs to navigate to other ringtones. The ringtone on the button at the top of the display is played. SUBJECT TO CHANGE c.

  • Page 36: Sorting Entries

    D R A F T Directories snom 870 Ÿ User Manual 7. When done, tap button or press hardkey to return to directory. orting entries . Select criterion for sorting by tapping the button (first name, last name, organization, etc.).
  • Page 37 D R A F T Directories snom 870 Ÿ User Manual 3. Tap the entry's button with your fingertip. The button turns yellow and the "merge" button is activated. 4. Slide your finger from the entry button to the merge button without lifting it off the touchscreen.
  • Page 38 D R A F T Directories snom 870 Ÿ User Manual eleting an entry 1. Tap to open the phone's directory. 2. Navigate to the entry. 3. Tap arrow button of entry to be deleted. a. If a name has more than one phone number associated with it, tap the name button if you wish to delete the entire group.
  • Page 39 D R A F T Directories snom 870 Ÿ User Manual DDing Diting 1. If new entry, type data in text fields of "Add or Edit Entry“. a. "Name": Enter type of connection, i.e., home, office, mobile, etc. b. Number: Type the number exactly as you would dial it, with country and area codes, if necessary, and without parentheses, hyphens, blank spaces.
  • Page 40 D R A F T Directories snom 870 Ÿ User Manual d. Outgoing identity: The drop-down list shows all identities configured on the phone. If you select one of the identities for one of the numbers listed in the phone book, all calls to that number initiated from the phone book will show that identity on the callee’s phone.
  • Page 41 D R A F T Directories snom 870 Ÿ User Manual symbol in name's line if you wish to change general data. Click on symbol in phone connection's line if you wish to change it. b. Make changes as necessary and click on "Change".
  • Page 42 D R A F T Directories snom 870 Ÿ User Manual • Click on "Add Sub". b. John Doe's entry lists three phone numbers. In this example a fourth number will be added. • Click on in the line containing John Doe's name. The data is shown in "Add or Edit"...
  • Page 43 D R A F T Directories snom 870 Ÿ User Manual elete entry on web interfaCe Click on in the line of the phone number you wish to delete. ial from Phone DireCtory Click on in the line of the phone number you wish to dial.
  • Page 44 D R A F T Directories snom 870 Ÿ User Manual Enter the contact list‘s URI in the text field of the phone‘s web interface > Configuration Identity # > SIP tab > Contact list URI. Enter first letter of name you are searching for. Type more letters if name shown isn‘t the right one, or scroll through list.

  • Page 45: Selecting Identity For Current Outgoing Call

    D R A F T Using the Phone snom 870 Ÿ User Manual sing the hone This section describes the functions of the phone with the factory default ettings. If your phone was installed and/or set up by someone else, the default settings may have been changed.

  • Page 46: Using Auto Dial

    D R A F T Using the Phone snom 870 Ÿ User Manual 2. Enter number and tap context area or press peakerphone Enter number and press peakerphone handset headset 1. Use dialing method for handset or headset. 2. Press to add speakerphone.

  • Page 47: Emergency Numbers

    Call Completion Depends on availability in your network. On snom phones call completion means that when a called number is busy, the phone will call you back as soon as the dialled number is no longer busy. The factory default setting is "off".
  • Page 48 D R A F T Using the Phone snom 870 Ÿ User Manual to activate call completion. You can now dial another number or hang up the handset to return to the idle screen. Call completion will not interfere with the normal operation of your phone.

  • Page 49: Using The Handset

    D R A F T Using the Phone snom 870 Ÿ User Manual Number Guessing (Auto Completion) Setting it/turning it off: See "Number Guessing" on page 71 . When you dial and have typed the minimum number of digits, the phone offers numbers containing the typed string from its call lists and from the directory for selection.

  • Page 50: C All Pick - Up From Another Extension

    D R A F T Using the Phone snom 870 Ÿ User Manual sing speakerphone handset headset 1. Accept the call with the handset or the headset. 2. Press to add speakerphone. Press to turn off speakerphone. Automatically The default is "off". Changing the setting: See "Automatic acceptance of incoming calls"...
  • Page 51 D R A F T Using the Phone snom 870 Ÿ User Manual Hold 1. Press to put current call on hold or drag-and-drop call from context area into info area. 2. When a call is on hold, the call LED is blinking slowly. The symbol the info area indicates the line where the call is being held.

  • Page 52: Attended And Blind Transfer

    D R A F T Using the Phone snom 870 Ÿ User Manual participant from the conference. Press to put all participants on hold. Attended and Blind Transfer When you have a call on the line, there are two ways to transfer the call to a third party.
  • Page 53 D R A F T Using the Phone snom 870 Ÿ User Manual Deny all feature > "On". When the feature is available, the escape area will show in additi- on to when you tap the call button. Tap the red button (it turns yellow) and drag it onto .

  • Page 54: Reject Anonymous Calls

    D R A F T Using the Phone snom 870 Ÿ User Manual the text field > tap the text field or press . The incoming call will start to ring on the other phone. Automatically These are your options when you want to have incoming calls rejected or forwarded automatically: •...

  • Page 55: Turning On Call Forwarding

    D R A F T Using the Phone snom 870 Ÿ User Manual or press or press or press 2 Call Features 2 Call Features 2 Call Features 1 Call Forwarding 1 Call Forwarding 1 Call Forwarding 1 Forward All...

  • Page 56: Turning Off Call Forwarding

    D R A F T Using the Phone snom 870 Ÿ User Manual Type number of seconds text field or press 1 Enable Forwarding 1 Enable Forwarding Yes button Yes button to return to to return to idle screen idle screen...
  • Page 57 Programmable virtual funCtion keys The snom 870 has 15 virtual function keys. On the phone they are called "virtual keys" or "v.keys". The numbers in the upper right corner correspond to the numbers on the phone's web interface > Function keys , P1 - P15 (P = programmable).
  • Page 58 D R A F T Configuring the Function Keys snom 870 Ÿ User Manual 1. The text in the upper left corner of the phone's v.key indicates the type of functionality mapped onto the key. The factory default is "line". Incoming and outgoing calls will use any available line unless you enter a phone line under "Number".

  • Page 59: Extension Monitoring And Call Pick-Up

    D R A F T Configuring the Function Keys snom 870 Ÿ User Manual snom's WIKI for more information. If you select "Key Event", click on "Save" to open the drop-down list with the available key events under "Number". c. Number. Enter the phone number or value for the function or, if key event, select item from drop-down list.
  • Page 60 Green button: Incoming call ringing on monitored extension. Call pickup: Tap the button. Mapping speed dial number onto virtual function key Example: Dialing Aunt Jane's phone number by tapping virtual key 14 (P14). © 2009 snom technology AG D R A F T 09/17/2009 man_snom870_v101_en Downloaded from www.Manualslib.com...

  • Page 61: Variable Function Keys

    D R A F T Configuring the Function Keys snom 870 Ÿ User Manual 1. Under "Type", select "Speed" from the drop-down list of P14. 2. Under "Number", enter Aunt Jane's phone number exactly as you would dial it, i.e., with country and area code, if applicable, and without hyphens, parentheses, or empty spaces.
  • Page 62 D R A F T Configuring the Function Keys snom 870 Ÿ User Manual © 2009 snom technology AG D R A F T 09/17/2009 man_snom870_v101_en Downloaded from www.Manualslib.com manuals search engine...

  • Page 63: Phone Settings

    It links to a page on snom’s Wiki with detailed information about that particular item. Any changes you make on the web interface will not take effect until you click .

  • Page 64: Contact List

    D R A F T Customizing Phone Settings snom 870 Ÿ User Manual page 71). If you do not enter a display name, the data in the "Account" text field will be shown on your display and sent to any parties you call unless you hide your identity.

  • Page 65: Editing An Existing Identity/Account

    D R A F T Customizing Phone Settings snom 870 Ÿ User Manual Editing an Existing Identity/Account Can be done on the web interface and on the phone itself. n the Web interfaCe Open the Configuration page of the identity and make the changes in the text fields.

  • Page 66: Web Interface Language

    D R A F T Customizing Phone Settings snom 870 Ÿ User Manual > Click on "Save". Web Interface Language Preferences > General Information > Webinterface language > Select from drop-down list > "Save". ones Different dial tones for different countries! Select yours on the phone or on the web interface.
  • Page 67 D R A F T Customizing Phone Settings snom 870 Ÿ User Manual • to move one screen up/down at a time. • Scroll with a fingertip - see „Using the Touchscreen“, paragraph 3 on page 18. to contract the list of time zones to show only those b.
  • Page 68 D R A F T Customizing Phone Settings snom 870 Ÿ User Manual The time on the phone’s display will be shown in AM/PM format, 0:01 AM to 12:00 PM. mergenCy umbers These are numbers that can be dialled even when the keyboard is locked.

  • Page 69: T Urning Call Forwarding Off

    D R A F T Customizing Phone Settings snom 870 Ÿ User Manual On the Webpage If your Internet Telephony provider or your PBX uses codes to turn functions on and off, refer to their manuals for the codes to enter in On Code/Off Code text fields or ask your administrator.
  • Page 70 D R A F T Customizing Phone Settings snom 870 Ÿ User Manual Call completion > aLL Waiting See "Call Waiting" on page 52 on how to use this feature. The default setting is "on", which means that waiting calls are announced both acoustically by a double beep and visually: The default setting is "on", which means that waiting calls are announced by a...

  • Page 71: N Umber G Uessing

    D R A F T Customizing Phone Settings snom 870 Ÿ User Manual on the PBX. ide oWn dentity With this setting your phone number will not be transmitted to any phones you call. Please note that your call may not be accepted if the other phone is set to reject anonymous calls (see next item).
  • Page 72 D R A F T Customizing Phone Settings snom 870 Ÿ User Manual Speed dial Conventional Entry in speed Type of number number notation dial table Emergency number Local number 555-1234 5551234 Number with area code (916) 555-1234 9165551234 Number in foreign +49 30 398330 004930398330 country, dialling "00"...

  • Page 73: Manual Update

    1. Open snom’s web page at www.snom.com. 2. Click on Support > Download > Firmware. 3. Click on the phone to be updated. 4. Click on the firmware version currently running on your phone. 5. Click on the firmware version you want to update to.
  • Page 74 Open snom’s web page at www.snom.com. Click on the Support tab to open the Support window. Click on the link to the contact form. Complete the contact form and add the required attachments in text format before submitting it.

  • Page 75: M Anual I Nitialization

    7. Click on the Browse button and place the saved file’s path in the text field to the left of it. SIP Trace and PCAP Trace snom Support may need you to do a SIP Trace and/or a PCAP Trace to help them analyze your problem. sip t...
  • Page 76 Name and address of manufacturer: snom technology AG Charlottenstr. 68-71 10117 Berlin Germany snom technology AG assures that the product Type: VoIP phone Model: snom 870 conforms with the following standards: Product Standard EN 60950-1:2006 FCC Part 15, Subpart B (2008) Class B Berlin, 15 September 2009 Dr.
  • Page 77 D R A F T D R A F T 09/17/2009 Downloaded from www.Manualslib.com manuals search engine...

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