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If a problem occurs with your Multi-Card Reader, please first check the information listed below before
taking your Multi-Card Reader for repair. If you are unable to remedy a problem from the following hints,
please consult your dealer, service center, or local Transcend branch office. We also have FAQ and
Support services on our websites.
Driver CD cannot auto-run in Windows
Go to the Device Manager in the Control Panel and enable the Auto-Insert function for the CD-ROM
drive.
Operating system cannot detect the Multi-Card Reader
Check the following:
1.
Is your Multi-Card Reader properly connected to the USB port? If not, unplug it and plug it in again.
2.
Is your Multi-Card Reader connected to the Mac keyboard? If yes, unplug it and plug it into an
available USB port on your Mac Desktop.
3.
Is the USB port enabled? If not, refer to the user's manual of your computer (or motherboard) to enable
it.
4.
Is the necessary driver installed? If your computer is using Windows
™
Mac
OS 9.x you must insert the Driver CD into the CD-ROM and refer to the
®
Windows 98/98SE, 2000 (SP1 and SP2)
complete the driver installation before using your Multi-Card Reader. A driver is not required for
®
Windows
ME/2000 (SP3, or later)/XP, Mac
Cannot find the file that was just copied using the Multi-Card Reader
You should always open a transferred file in its new location to ensure it transferred successfully. Re-copy
the file and refer to the
process is completed.
A File that was just deleted still appears
Re-delete the file and refer to the
the delete process is completed.
Troubleshooting
"Disconnecting from a
"Disconnecting from a
®
", or
"Driver Installation for Mac
™
OS 10.1.2, or later and Linux
Computer" section to remove the Reader after the copying
Computer" section to remove the Reader after
8
®
98/98SE, 2000 (SP1/SP2), or
"Driver Installation for
™
OS 9.x
" section to
™
Kernel 2.4, or later.
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