A: Technical Support; Diagnostic Support; Send Diagnostic Information; Download Diagnostic Info - Lantronix xPrintServer Network Edition User Manual

A:
Technical Support
This chapter provides directions and contact information for getting live technical support for your
xPrintServer device. The xPrintServer user interface provides an easy way for you to directly
send helpful diagnostic information to Lantronix. Calling Technical Support after they have
received this information will help them better and more quickly assist you.

Diagnostic Support

Send Diagnostic Information

The Admin user may follow the directions below to send diagnostic support information about
your xPrintServer device to the Lantronix Technical Support before calling for assistance.
1. Login to the xPrintServer user interface (see
2. Click the Admin tab to access the Admin menu. A list of all available Admin user
configuration options appears to the left of the screen (see
3. Click the Diagnostic link on the left side of the page.
4. Click Send Diagnostic Information. Wait a few moments while diagnostic information is sent
to Lantronix Technical support.
5. Click OK in the confirmation popup that appears. Diagnostic support information is sent.

Download Diagnostic Info

The Admin user may follow the directions below to download diagnostic data necessary to
bypass certain international firewalls. You may use these directions in instances where you have
trouble accessing the Lantronix web server to access firmware updates.
1. Login to the xPrintServer user interface (see
2. Click the Admin tab to access the Admin menu. A list of all available Admin user
configuration options appears to the left of the screen (see
3. Click the Diagnostic link on the left side of the page.
4. Click Download Diagnostic Info. Wait a few moments while diagnostic information is
downloaded.
xPrintServer User Guide
Logging In).
Figure 4-5).
Logging In).
Figure 4-5).
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