Bose FreeSpace E4 Series II Owner's Manual
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Bose FreeSpace E4 Series II Owner's Manual

Bose FreeSpace E4 Series II Owner's Manual

Business music system
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E4 Series II Business Music System
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OWNER'S GUIDE

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  • Page 1 FreeSpace E4 Series II Business Music System ® OWNER’S GUIDE...

  • Page 2: Declaration Of Conformity

    07/10/2004 Bose B.V. Nic Merks Nijverheidstraat 8, 1135 Vice President, Europe The Netherlands Manufacturer’s authorized EU representative ©2004 Bose Corporation. No part of this work may be reproduced, modified, distributed or otherwise used without prior written permission. 2 of 80...

  • Page 3: Important Safety Instructions

    – Do not attempt to service this prod- uct yourself. Opening or removing covers may expose you to dangerous voltages or other hazards. Please call Bose to be referred to an authorized service center near you.
  • Page 4 – forsøg ikke at servicere dette produkt selv. Åbning eller fjernelse af dæksler kan udsætte digþfor farlige spændinger eller andre farer. Kontakt Bose for at få oplysninger om det nærmeste servicecenter. 4 of 80...

  • Page 5: Wichtige Sicherheitshinweise

    Sicherheitshinweise Warnzeichen befinden sich auf sichþtelefonisch an Bose, um die Anschrift eines autorisierten Kundendienstzentrums in Ihrer Nähe zu erfragen. demþGerät 15. Vermeiden Sie Gefahren durch Brände oder elektrische Diese Warnzeichen befinden sich auf der Rückseite des Geräts. Schläge, indem Sie Steckdosen, Verlängerungskabel und integrierte Gerätesteckdosen nicht überlasten.
  • Page 6 No intente reparar el producto usted mismo. Abrir o retirar las tapas le expondrá a voltajes peligrosos o a otros peligros. Póngase en contacto con Bose para que le indiquen la ubicación del servicio técnico autorizado de su zona. 6 of 80...
  • Page 7 N'essayez pas de réparer ce produit vous-même. Le fait d'ouvrir ou de retirer un couvercle risque de vous exposer à des tensions dan- gereuses ou à d'autres dangers. Veuillez contacter Bose pour connaître les coordonnées du centre de réparation agréé...
  • Page 8 Assistenza tecnica di Bose. mentazione o la spina sono danneggiati, se è stato versato del Vedere “Assistenza clienti”...
  • Page 9 Het openen of verwijderen van nemen met onze service-afdeling. Zie “Customer Support” op afdekplaten kan u blootstellen aan gevaarlijke spanning of andere pagina 69. gevaren. Bel Bose te Edam of een Bose Pro Partner bij u in de buurt. 9 of 80...
  • Page 10 – Försök inte åtgärda felen själv. Öppning och borttagning av höljet kan utsätta dig för farlig spänning eller andra risker. Kontakta Bose för information om närliggande servicecenter. 10 of 80...

  • Page 11: Table Of Contents

    1.0 E4 Introduction ......13 5.0 Using FreeSpace ® Installer™ Software ..34 1.1 The Bose ® FreeSpace ®...
  • Page 12 Contents 8.4 Common problems ..... . 68 8.4.1 Communications port error ... 68 8.4.2 No audio in zone .

  • Page 13: E4 Introduction

    1.2 E4 system accessories Optional Bose accessories for the E4 system are available. The Bose FreeSpace E4 Series II system is an integrated four- channel digital signal processor and 400-watt power amplifier for • FreeSpace E4 System User Interface Kit (U.S.) (PC029856) 70/100V business music applications.

  • Page 14: Freespace Installer™ Software

    1.0 E4 Introduction 1.3 FreeSpace Installer™ software Bose ® FreeSpace Installer software is included with every E4 sys- tem. The Installer software allows you to configure hardware devices such as the E4 system. The Installer software is designed for use on a PC that is connected to the E4 system through a serial data interface.

  • Page 15: Designing With The E4 System

    • There must be 35 ft (10.7 m), minimum, between the sensing ® zone must use one Auto Volume user interface and one Bose microphones of two adjacent Auto Volume zones. sensing microphone to control the volume. A 70/100V volume •...
  • Page 16 2.0 Designing with the E4 System The following are examples of correct and incorrect sensing microphone placements: Ceiling Flush Correct placement Incorrect placement Sensing Sensing microphone microphone Wall Surface Correct placement Incorrect placement Sensing Sensing microphone microphone Installer’s Note: In applications where ceiling height is less than 12 feet (3.6 m), the microphone should be wall mounted.
  • Page 17 2.0 Designing with the E4 System When mounting sensing microphones, always maintain a dis- tance of 6 feet (1.8 m) minimum between the microphone and the speaker. Wall Surface Ceiling Flush ≥6 ft Sensing ≥6 ft (1.8 m) microphone (1.8 m) ≥6 ft (1.8 m) ≥6 ft...

  • Page 18: Step 3 - Determine Volume Control Requirements

    2.0 Designing with the E4 System 2.2.3 Step 3 – Determine volume 2.2.4 Step 4 – Determine the speaker control requirements requirements Decide which areas will have volume controls. Create a control Determine the speaker coverage required for the design. Con- map, such as the following, showing the types of controls that sider the following points as you do this: will be used, and the areas in which they will be installed.

  • Page 19: Step 5 - Determine The E4 Requirements

    2.0 Designing with the E4 System 2.2.5 Step 5 – Determine the E4 Now we can take a look at how the maps we created can help us requirements determine the quantity of E4s we will need. Once you have identified the areas that use Auto Volume and unique loudspeakers, you can combine different areas based on the types of sources and controls they are using.

  • Page 20: Auto Volume Layout Examples

    2.0 Designing with the E4 System 2.3 Auto Volume layout examples Large, open retail space with single music source FreeSpace ® Acoustimass module Model 16 (pendant mounted) Sensing microphone 20 of 80...
  • Page 21 2.0 Designing with the E4 System Hair salon (Small space with specific noise) FreeSpace ® 3 system Sensing microphone 21 of 80...
  • Page 22 2.0 Designing with the E4 System Hotel lobby 22 ft (6.7 m) 40 ft (12.2 m) Model 16 (flush mounted) Sensing microphone 22 of 80...

  • Page 23: E4 Hardware Description

    3.0 E4 Hardware Description 3.1 Front panel 3.1.1 Controls channels: Green = Normal operation STANDBY – The STANDBY button switches the unit Red = Fault condition between standby and active. The color of the LED above the switch indicates the status: Unlit = No signal Amber = Unit is in standby AUDIO SOURCES –...

  • Page 24: Rear Panel

    CONTROL ® geprüfte LISTED 917D ü V Rheinland FreeSpace E4 Series II Sicherheit AUDIO EQUIPMENT 400 Watt System Electronics This device complies with part 15 of the FCC rules. Operation is subject to the following conditions: (1)This device may not caus e...

  • Page 25: Hardware Installation

    4.0 Hardware Installation 4.1 Introduction 4.3 Placement guidelines • Place the E4 unit where it is protected from heat and allowed This section provides instructions for installing the FreeSpace ® adequate ventilation. E4 system hardware on a tabletop or in a rack. •...

  • Page 26: Rack Mounting The E4 Unit

    4.0 Hardware Installation 4.5 Rack mounting the E4 unit ® Required accessory: FreeSpace E4 System Rack Mount Kit (PC029858) (8) #8-32 x 1/2 in Rack ears Attaching rack ears to the E4 chassis The E4 unit requires three 1.75" (4.4 cm) rack space units with a 16"...

  • Page 27: Installing Accessories

    4.0 Hardware Installation 4.6 Installing accessories 4.6.2 User interfaces Required accessory: FreeSpace E4 System User Interface Kit 4.6.1 Sensing microphones [PC029856 (U.S.), PC029857 (Euro)] or Required accessory: FreeSpace E4 Auto Volume Interface Kit [PC030101 (U.S.), PC030102 (Euro)] or FreeSpace ® E4 System Auto Volume Mic Kit [PC029859 (U.S.), FreeSpace E4 System Page Interface Kit PC029860 (Euro)]...
  • Page 28 4.0 Hardware Installation Keypad schematic: User interface wiring: 1 2 3 4 5 6 7 8 Installer’s Note: Use only standard ethernet (Cat 5) cable to +5VD connect the user interface to the E4 unit. DO NOT use cross- over (XOV) cables. +5VD .33µF +5VD...

  • Page 29: System Wiring

    4.0 Hardware Installation 4.7 System wiring 4.7.3 User interface connections Connect the user interface from each zone to the appropriate Installer’s Note: Disconnect the E4 unit from the AC WALL PLATE CONNECTION jack. (mains) power before making any input/output connections. Installer’s Note: Only use standard ethernet (Cat 5) cable to connect the user interface to the E4 unit.

  • Page 30: Line 1/Line 2 Source Input

    4.0 Hardware Installation 4.7.5 LINE 1/LINE 2 source input 4.7.6 AUX MIC/LINE 3 source input Audio sources can be connected to the LINE 1 and LINE 2 inputs A microphone or an audio source can be connected to the MIC/ using one of the following cable types.

  • Page 31: Page/Mic/Line 4 Source Input

    4.0 Hardware Installation 4.7.7 PAGE/MIC/LINE 4 source input 4.7.8 DIRECT IN/CONTROL source input A microphone or an audio source can be connected to the PAGE/ A microphone or an audio source can be connected to the MIC/LINE 4 input using one of the following cable types. DIRECT IN input using one of the following cable types.

  • Page 32: Amplifier Zone Out Outputs

    4.0 Hardware Installation 4.7.9 Amplifier ZONE OUT outputs 4.7.10 Output voltage setting (70/100V) Speaker systems in up to four zones can be connected to the Check the OUTPUT VOLTAGE switch setting and change if ZONE OUT amplifier outputs. needed. OUTPUT Installer’s Note: Please notice the polarity markings on VOLTAGE the ZONE OUT 1-4 connectors.

  • Page 33: Zone 4 Line Out Output

    Bose ® amplifier installed for a large zone. The 12V for 220-240VAC. control output is used to connect to Bose amplifier sequence inputs. Fuse box configuration The fuse box is configured at the factory according to the specifi-...

  • Page 34: Using Freespace Installer™ Software

    Operation is ce may not caus e the hardware device with a serial cable and then that connection accept any interference Bose Corporation, Framingham, MA 01701-9168 ndesired operation. Made in the U.S.A. must be activated using the software. STANDBY push button 1.
  • Page 35 5.0 Using FreeSpace Installer™ Software ® Programmer’s Note: If you encounter the “Choose Launch the FreeSpace ® Installer™ software. COM port” dialog box, immediately follow the displayed The Installer software splash screen will appear on your screen. recommendations for correcting the problem. DO NOT click the Cancel button until after trying each of the given recommendations.

  • Page 36: No Hardware Detected

    Programmer’s Note: The Installer software does not notify you if there is a loss of communication between the Click on the “Bose FreeSpace E4” system name in the Sys- E4 hardware and your PC. tem Overview pane. The E4 front panel will appear in the application window.

  • Page 37: The Installer™ Software User Interface

    5.0 Using FreeSpace Installer™ Software ® 5.3 The Installer™ software user interface The following describes the software user interface. Window sizing tools Tool box Mode buttons Work area Control pane System overview pane 37 of 80...
  • Page 38 5.0 Using FreeSpace Installer™ Software ® Tool box System overview pane – After connecting your PC to a system, this pane will list the hardware device. After you select the device Open File – Displays the file open dialog. to establish a connection, the name of the hardware device is highlighted.

  • Page 39: Set Up Hardware Mode

    5.0 Using FreeSpace Installer™ Software ® 5.4 Set Up Hardware mode Hardware pane – The hardware pane displays a software front panel of the hardware device that you selected in the system Using the Set Up Hardware mode, you can create new system overview pane.

  • Page 40: Set Up Schedule Mode

    5.0 Using FreeSpace Installer™ Software ® 5.5 Set Up Schedule mode Control pane – When you select an event in the event list, this pane displays the settings for that event. Any changes made to The Set Up Schedule mode allows you to automate a system by these settings are reflected in the event listing.

  • Page 41: Setting The Clock

    5.0 Using FreeSpace Installer™ Software ® 5.5.1 Setting the clock Adds a system Auto On/Off event The date and time of the hardware clock is initially set in Eastern This event applies only to the whole system. You can select indi- Standard Time.

  • Page 42: Viewing And Changing Event Settings

    5.0 Using FreeSpace Installer™ Software ® 5.5.3 Viewing and changing event Adds a zone Source Change event settings This event allows you to change the source at a specified time on To view any event and change the settings, first click the system selected days of the week.

  • Page 43: Service Hardware Mode

    5.0 Using FreeSpace Installer™ Software ® 5.6 Service Hardware mode Service Hardware button The Service Hardware mode provides a list of any system errors that have occurred. To view the Error Log, click the Service Hardware button. If you are already connected to hardware, the Error Log is retrieved from the hardware and displayed in the window.

  • Page 44: E4 System Setup

    FreeSpace Model E4 Series II 400 Watt System Electronics Connect the RS-232 serial port of your PC to the RS-232 Bose Corporation, Framingham, MA 01701-9168 Made in the U.S.A. serial port on the rear panel of the E4 unit using a straight serial data cable.

  • Page 45: System Setup Procedure

    6.0 E4 System Setup 6.3 System setup procedure 6.3.1 Output gain The controls in the Output Gain control panel allow you to control The first time you turn on an E4 system it loads its factory the amplifier output of the E4 system. (default) configuration settings.

  • Page 46: Zone Setup

    6.0 E4 System Setup Set the minimum output gain. Programmer’s Note: In an Auto Volume zone, the maximum and minimum level stops are disabled once an This sets the desired minimum volume within a zone. Play a Auto Volume calibration is run. source that will be used in the zone and adjust the volume slider to the desired minimum level.

  • Page 47: Input Gain

    Source type slider level meter former saturation when non-Bose loudspeakers are connected to the E4 hardware. This setting acts as a band pass filter and allows energy between 80 Hz and 16 kHz to be sent to the amplifier sec- tion of the E4 electronics.
  • Page 48 6.0 E4 System Setup Input gain setup sequence Input gain meter – The input gain meter indicates the average input signal level of the hardware. The meter is divided into three ® Set Opti-source to Off. This allows you make the initial color segments: gain setting.

  • Page 49: Source Assign

    6.0 E4 System Setup 6.3.4 Source assign When the source appears in the ZONE Sources list, it is assigned to the current zone. Once a source is assigned to a In the Source Assign control, you can choose which system zone, that source is no longer available in the System sources will be available in each zone.

  • Page 50: Source Eq

    6.0 E4 System Setup To set up paging in a zone 6.3.6 Page setup In order to use paging in a zone, first you must assign the PAGE The Page Setup control panel is used to set up the MIC/PAGE/ source to the zone.
  • Page 51 • PTT – Detects contact closure from push-to-talk (PTT) micro- Click the Flash Hardware Configuration button. phones. This disables the Page Threshold slider control. Opti-voice selection – The Bose ® proprietary Opti-voice paging system provides the appropriate sound level regardless of varia- tions in speech projection.

  • Page 52: Zone Eq

    6.0 E4 System Setup Paging operation 6.3.7 Zone EQ When a page signal is triggered, the music signal is ramped The Zone EQ control panel provides a three-band equalizer for down according to the ducking time. The ducking time is preset adjusting the sound quality of the zone.

  • Page 53: Dynamic Eq

    6.0 E4 System Setup 6.3.8 Dynamic EQ • DO NOT USE AUTOTRANSFORMERS: DO NOT use an auto transformer on the speaker line to adjust the speaker The Dynamic EQ control panel provides an on/off control to volume. Dynamic EQ will not operate properly with this enable/disable Dynamic Equalization in the current zone.
  • Page 54 6.0 E4 System Setup IMPORTANT: Before you calibrate Auto Volume setup procedure Auto Volume Programmer’s Note: While the Auto Volume calibra- • Make sure that the system hardware installation is complete tion is running, and that all components (sense microphones, speakers, and •...
  • Page 55 6.0 E4 System Setup Click Continue. Your Auto Volume Tracking settings are con- Click Continue to begin the source calibration setup steps. firmed. If the tracking settings are not correct, click the Can- Wait for the setup steps to be completed. cel button, change the settings, and start the setup process again.
  • Page 56 6.0 E4 System Setup Click Continue to begin the source calibration process. Click Continue to begin the Zone Microphone Calibration. The source calibration process takes about three minutes This calibration is performed using a test signal at the maxi- per source. For each source, the input gain is measured and mum zone volume and takes about 5 minutes.
  • Page 57 6.0 E4 System Setup Programmer’s Note: If this process fails, a dialog 10. At the end of a successful Auto Volume calibration, the soft- similar to the following will appear. Check the sensing ware displays a list of controls that are disabled when Auto microphone installation and make sure all sources are Volume is on.
  • Page 58 6.0 E4 System Setup When to repeat the Auto Volume calibration You will need to repeat the Auto Volume process if: Band ZONE • You reset a calibrated zone. source pass filter input • You physically replaced source hardware. • You moved a sensing microphone. •...

  • Page 59: User Interface Operation

    7.0 User Interface Operation 7.1 Enabling keypad operation Standard User Interface Example User interface keys for assigned sources are enabled only after flashing the hardware. Keys for any unassigned sources are auto- matically disabled after flashing the hardware. 7.2 Turning the system on When the E4 hardware is in STANDBY, you can turn the system on by pressing any key on any keypad except keys for unas- signed sources on the Standard and Auto Volume user interfaces,...

  • Page 60: Auto Volume User Interface Operation

    7.0 User Interface Operation 7.4 Auto Volume user interface Auto Volume User Interface Example operation The Auto Volume user interface provides source selection, vol- ume up/down, and Auto Volume on/off controls. Auto Volume User Interface WALL PLATE 1 WALL PLATE 2 WALL PLATE 3 WALL PLATE 4 Select LINE 1...

  • Page 61: Multi-Zone Paging User Interface Operation

    7.0 User Interface Operation 7.5 Multi-zone paging user interface Paging User Interface Example: operation • The PAGE source is assigned to ZONE OUT 1 and ZONE OUT 4. • In the Page Setup control pane for ZONE 1 and ZONE 4: The Multi-zone paging user interface provides keys to select sin- gle paging zones, all paging zones and initiate a page.

  • Page 62: E4 System Troubleshooting

    4. Set the POWER switch to ON. cables? STANDBY AUDIO SOURCES 5. Press the STANDBY switch. DIRECT INPUT 6. Reconnect one cable at a time and check the Error Log. Contact Bose Customer Service. 62 of 80...

  • Page 63: Amplifier Fault

    EQ setting is selected. If none of these actions solve the problem, read the instructions in the following flow chart or check the error log using the Installer™ software. Contact Bose Customer Service. 63 of 80...

  • Page 64: Input Clipping

    AC line voltage. Is the unit properly • Verify that the fuse is good. configured for the line voltage? • Verify that the AC receptacle is live. • Set POWER switch to ON. Contact Bose Customer Service. 64 of 80...

  • Page 65: Freespace E4 System Error Log

    [OK] • DSP test – The DSP performs all signal processing and routing Test results host controller flash test: functions. If a DSP error occurs, contact Bose Customer Ser- [OK] vice. See “Customer support” on page 70. peripheral controller test: DSP test: 1 •...

  • Page 66: Amplifier Alarms

    8.0 E4 System Troubleshooting 8.3.4 Amplifier alarms Amplifier alarms – using output voltage and current Each amplifier section monitors its own operation and perfor- Reviewing the output voltage and current can help to diagnose a mance. If a fault condition occurs, it is reported in the Amplifier problem.

  • Page 67: Solving Faults Reported In The Error Log

    8.0 E4 System Troubleshooting A number of fault conditions can be displayed in the Input Status Generally, this fault results in a one-time 3-second dropout. If, section: when the amplifier tries to restart after 3 seconds, the excess HF is still present, the amp (and speaker relay) will remain off for DC Sense Fault: A power supply fuse, output FET, amplifier mod- another 3 seconds and the loop repeats.

  • Page 68: Common Problems

    Again. Not doing this will cause the COM 1 port to be cessively hard. locked. Are the See amplifier fault troubleshooting AMP OUTPUTS section for course of action. indicators green? Contact Bose Customer Service. 68 of 80...

  • Page 69: User Interface Keypads Do Not Operate Correctly

    ZONE? selected mode of operation. using Installer™ software. (Paging keypad only) Verify source hardware settings Does the Installer™ See troubleshooting for the Error Log list any periph- peripheral controller. eral controller faults? Contact Bose Customer Service. 69 of 80...

  • Page 70: Auto Volume Does Not Calibrate

    8.5.1 Technical assistance time that Installer software was run. For example: FreeSpaceInstallerOutput-Oct 8, 2002 12_53_05 PM.txt If you need further technical assistance, contact your local Bose representative, or send an email to the address for your area: FreeSpaceInstallerErrors-Oct 8, 2002 12_53_05 PM.txt FreeSpaceInstallerLog-Oct 8, 2002 12_53_05 PM.txt...
  • Page 71 8.0 E4 System Troubleshooting To find the temporary file directory… For Windows 2000, or Windows XP: Right-click My Computer on the Windows desktop. Select the Properties menu item. Click the Advanced tab. Click the Environment Variables... button. Scroll down to the value of variable TEMP under “User vari- ables”.

  • Page 72: Restoring E4 Microcontroller Code

    9.0 Restoring E4 Microcontroller Code Press and hold the Ctrl and Alt keys on your PC keyboard IMPORTANT! and click the (Flash Configuration) button. The Upload DO NOT use this procedure to upgrade the firmware in your Microcontroller Code dialog appears: FreeSpace ®...
  • Page 73 If you do not see the correct microcontroller version number, or if any of the other firmware version numbers are less than the values shown in this example, please contact your local Bose Customer Support representa- tive. Open the design file you saved in Step 6. Click the (Flash Hardware Configuration) button to restore your hardware configuration.

  • Page 74: Technical Specifications

    How you can obtain warranty service: Remedies: 1. You can ship the system to either a Bose Service Agency or to Bose directly with a proof of purchase from an authorized dealer. The provisions of this limited warranty are in lieu of any other Please: warranties or conditions, except those provided by law.
  • Page 75 ©2004 Bose Corporation, The Mountain, Framingham, MA 01701-9168 USA 279145 AM Rev.00 CCM-000922...

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