Bose FREESPACE E4 Owner's Manual
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Bose FREESPACE E4 Owner's Manual

Bose FREESPACE E4 Owner's Manual

Business music system
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FreeSpace
E4 Series II Business Music System
®
OWNER'S GUIDE

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  • Page 1 FreeSpace E4 Series II Business Music System ® OWNER’S GUIDE...

  • Page 2: Declaration Of Conformity

    Accredited test laboratory: 07/10/2004 Bose B.V. Nijverheidstraat 8, 1135 The Netherlands ©2004 Bose Corporation. No part of this work may be reproduced, modified, distributed or otherwise used without prior written permission. FreeSpace ® E4 Series II business music system EMC.N9C.02.170.1...
  • Page 3 1.0 E4 Introduction ......13 1.1 The Bose ® FreeSpace ® E4 Series II business music system .

  • Page 4: Table Of Contents

    8.4 Common problems ..... . 68 8.4.1 Communications port error ... 68 8.4.2 No audio in zone .

  • Page 5: Introduction

    INPUT of STANDBY? Have you cycled the E4 power disconnected all input/output Contact Bose Customer Service. 62 of 80 Switch the E4 unit to STANDBY and then back to active again. If the SYSTEM STATUS is green, the sys- tem may have logged an error.

  • Page 6: Amplifier Fault

    • Disconnect the load and switch Is SYSTEM POWER to ON. STATUS indicator green? • Verify that there are no shorts on the speaker output lines. See amplifier fault troubleshooting section for course of action. any amplifier faults? Contact Bose...

  • Page 7: Controls

    • Verify that E4 unit is configured for the correct AC line voltage. Is the unit properly • Verify that the fuse is good. voltage? • Verify that the AC receptacle is live. • Set POWER switch to ON. Contact Bose...

  • Page 8: Contents Of The Error Log

    8.3 FreeSpace E4 system Error Log ® The FreeSpace E4 system Error Log is displayed when the Installer™ software is in the Service Hardware mode. 8.3.1 Contents of the Error Log The Error Log displays E4 system hardware version numbers and records all alarms and their causes as shown in the following example.

  • Page 9: Amplifier Outputs

    8.3.4 Amplifier alarms Each amplifier section monitors its own operation and perfor- mance. If a fault condition occurs, it is reported in the Amplifier Alarm section of the Error Log. Upper amplifier alarms affect channels 1 and 2, and Lower amplifier alarms affect channels 3 and 4.

  • Page 10: Solving Faults Reported In The Error Log

    A number of fault conditions can be displayed in the Input Status section: DC Sense Fault: A power supply fuse, output FET, amplifier mod- ule, or some combination of the above has blown. The unit should be replaced. Amplifier Module Fault: When the Amplifier Module fault occurs by itself it can be caused by any of the following: •...

  • Page 11: Common Problems

    • Using a voltmeter, check for a voltage drop in the power line when amplifier is being driven ex- cessively hard. Are the See amplifier fault troubleshooting AMP OUTPUTS section for course of action. indicators green? Contact Bose...

  • Page 12: User Interface Keypads Do Not Operate Correctly

    Does the Installer™ See troubleshooting for the Error Log list any periph- peripheral controller. eral controller faults? Contact Bose Customer Service. 8.0 E4 System Troubleshooting 8.4.4 Bad sound in a zone Is the AMP OUTPUT output indicators green clean at the E4 input?

  • Page 13: Auto Volume Does Not Calibrate

    • Sensing microphone is not connected, or is connected to the wrong zone 8.5 Customer support 8.5.1 Technical assistance If you need further technical assistance, contact your local Bose representative, or send an email to the address for your area: North America InstallerSupportNA@bose.com Europe InstallerSupportEUR@bose.com...

  • Page 14: For Windows Nt

    To find the temporary file directory… For Windows 2000, or Windows XP: Right-click My Computer on the Windows desktop. Select the Properties menu item. Click the Advanced tab. Click the Environment Variables... button. Scroll down to the value of variable TEMP under “User vari- ables”.

  • Page 15: Restoring E4 Microcontroller Code

    9.0 Restoring E4 Microcontroller Code IMPORTANT! DO NOT use this procedure to upgrade the firmware in your FreeSpace ® E4 Series II system to any version other than the version running at the time that the design file was created. The microcontroller code residing in the E4 system hardware can be restored using the Installer™...
  • Page 16 If you do not see the correct microcontroller version number, or if any of the other firmware version numbers are less than the values shown in this example, please contact your local Bose Customer Support representa- tive. Open the design file you saved in Step 6. Click the (Flash Hardware Configuration) button to restore your hardware configuration.

  • Page 17: Technical Specifications

    We will repair or replace any defective parts within a reasonable period of time and free of charge. How you can obtain warranty service: 1. You can ship the system to either a Bose Service Agency or to Bose directly with a proof of purchase from an authorized dealer. Please: A.
  • Page 18 ©2004 Bose Corporation, The Mountain, Framingham, MA 01701-9168 USA 279145 AM Rev.00 CCM-000922...

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