Troubleshooting; General Function; Testing Controls And Input Tools - Wacom cintiq companion User Manual

The following sections and tables describe problems that could occur while working with Cintiq's pen
touch input, and suggested solutions. The Wacom website also provides FAQs, product manuals, driver
updates, and options for Customer Care support.
For support with Windows 8, see http://support.microsoft.com/find-solutions/windows/windows-8.

GENERAL FUNCTION

1. If pen or touch input does not function properly, refer to
2. Check the Notes linked to the driver download screen for any updates.
3. Visit www.wacom.com, choose the Wacom website for your region and check the product FAQs
(Frequently Asked
4. If you are having a compatibility conflict between the Cintiq and a new hardware or software product,
see Obtaining software updates
periodically updates the software driver to maintain compatibility with new products.
5. If you have tried the suggestions in this manual and still cannot resolve the problem, contact Wacom for
support. See Support options

Testing controls and input tools

Support options
Obtaining software updates
TESTING CONTROLS AND INPUT TOOLS
If the pen or the Cintiq controls do not work as you expect, check the assigned functions or reset them to
their default conditions.
A quick way to return a pen to its default condition is to remove it from the Wacom Control Panel T
Do this by selecting the pen and clicking on the T
it back onto the screen surface. The pen will be added back to the T
• Open the Wacom Control Panel and click on the A
D ... to see dynamic information about the Cintiq and your input tool(s).
IAGNOSE
• If there is another monitor or tablet connected to your Cintiq, select the item you are testing in the
T I column.
ABLET NFO
• To test screen display settings, select the tile for Intel Graphics & Media from the Start screen to adjust
these settings if needed. If the Intel Control Panel does not appear on the Start screen, check the
Windows Control Panel to see if it is installed. If it is not, you can reinstall the Intel Control Panel driver
from the Intel web site.
Contents

TROUBLESHOOTING

Questions).
for infor0mation on downloading an updated software driver. Wacom
for information on where to obtain support for your region.
Contents
Index
General
list [ – ] button. After the pen has been removed, place
OOL
button. In the dialog box that appears, click
BOUT
Index
problems.
list with its default settings.
OOL
49
list.
OOL
49