Srm350 V2 Limited Warranty - Mackie SRM350 User Manual

SRM350 v2 LIMITED WARRANTY

A. LOUD Technologies Inc. warrants all materials, workman-
ship and proper operation of this product for a period of three
years from the original date of purchase. You may purchase
an additional 24-month Extended Warranty (for a total of 60
months of coverage). Visit our website and follow the "Product
Registration" links for details (www.mackie.com). If any defects
are found in the materials or workmanship or if the product
fails to function properly during the applicable warranty period,
LOUD Technologies, at its option, will repair or replace the
product. This warranty applies only to equipment sold and
delivered within the U.S. and Canada by LOUD Technolo-
gies Inc. or its authorized dealers.
B. For faster processing (not to mention a free gift), register
online or mail in the product registration card.
C. Unauthorized service, repairs, or modification of Mackie
products will void this warranty. To obtain repairs or replace-
ment under warranty, you must have a copy of your sales
receipt from the authorized Mackie dealer where you pur-
chased the product. It is necessary to establish purchase date
and determine whether your Mackie product is within the
warranty period.
D. To obtain warranty repair or replacement:
1. Call Mackie Technical Support at 800/898-3211, 7
AM to 5 PM Monday through Friday (Pacific Time) to get
authorization for repair or replacement. Alternately, go
to the Mackie website, click "Support" (www.mackie.
com/support), and follow the instructions for reporting
a warranty issue and submitting a request for an advance
replacement.
2. Advance Replacement: Mackie will ship a replace-
ment unit to you along with an invoice for the suggested
retail price of the replacement unit. You must return the
defective unit immediately to cancel the invoice. If you
do not return the defective unit within 30 days, you must
pay the full amount stated in the invoice to satisfy your
debt.
3. Repair: When you call Mackie Technical Support, ex-
plain the problem and obtain a Service Request Number.
Have your Mackie product's serial number ready. You
must have a Service Request Number before you can
obtain factory-authorized service.
• Pack the product in its original shipping carton. Also
include a note explaining exactly how to duplicate the
problem, a copy of the sales receipt with price and date
showing, your daytime phone number and return street
address (no P.O. boxes or route numbers, please!), and
the Service Request Number. If we cannot duplicate the
problem or establish the starting date of your Limited
Warranty, we may, at our option, charge for service time
and parts.
• Ship the product in its original shipping carton, freight
prepaid to the authorized service center. Write the Ser-
vice Request Number in BIG PRINT on top of the box.
The address of your closest authorized service center
will be given to you by Technical Support, or it may be
obtained from our website. Once it's repaired, the autho-
rized service center will ship it back by ground shipping,
pre-paid (if it qualified as a warranty repair).
Note: Under the terms of the warranty, you must ship or
drop-off the unit to an authorized service center. The re-
turn ground shipment is covered for those units deemed
by us to be under warranty.
Note: You must have a sales receipt from an authorized
Mackie dealer for your unit to be considered for warranty
repair.
IMPORTANT: Make sure that the Service Request Number
is plainly written on the shipping carton. No receipt, no war-
ranty service.
Please keep your sales receipt in a safe place.
E. LOUD Technologies reserves the right to inspect any
products that may be the subject of any warranty claims
before repair or replacement is carried out. LOUD Technolo-
gies may, at our option, require proof of the original date of
purchase in the form of a dated copy of the original dealer's
invoice or sales receipt. Final determination of warranty
coverage lies solely with LOUD Technologies.
F. Any products returned to one of the LOUD Technologies
factory-authorized service centers, and deemed eligible for
repair or replacement under the terms of this warranty will
be repaired or replaced. LOUD Technologies and its autho-
rized service centers may use refurbished parts for repair
or replacement of any product. Products returned to LOUD
Technologies that do not meet the terms of this Warranty
will not be repaired unless payment is received for labor,
materials, return freight, and insurance. Products repaired
under warranty will be returned freight prepaid by LOUD
Technologies to any location within the boundaries of the
USA or Canada.
G. LOUD Technologies warrants all repairs performed for
90 days or for the remainder of the warranty period. This
warranty does not extend to damage resulting from improper
installation, misuse, neglect or abuse, or to exterior appear-
ance. This warranty is recognized only if the inspection seals
and serial number on the unit have not been defaced or
removed.
H. LOUD Technologies assumes no responsibility for the
timeliness of repairs performed by an authorized service
center.
I. This warranty is extended to the original purchaser. This
warranty may be transferred to anyone who may subse-
quently purchase this product within the applicable warranty
period for a nominal fee (extended warranties are not
transferable). A copy of the original sales receipt is required
to obtain warranty repairs or replacement.
J. This is your sole warranty. LOUD Technologies does not
authorize any third party, including any dealer or sales
representative, to assume any liability on behalf of LOUD
Technologies or to make any warranty for LOUD Technolo-
gies Inc.
K. THE WARRANTY GIVEN ON THIS PAGE IS THE SOLE
WARRANTY GIVEN BY LOUD TECHNOLOGIES INC. AND
IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS AND
IMPLIED, INCLUDING THE WARRANTIES OF MERCHANT-
ABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE
WARRANTY GIVEN ON THIS PAGE SHALL BE STRICTLY
LIMITED IN DURATION TO THREE YEARS FROM THE
DATE OF ORIGINAL PURCHASE FROM AN AUTHORIZED
MACKIE DEALER. UPON EXPIRATION OF THE APPLI-
CABLE WARRANTY PERIOD, LOUD TECHNOLOGIES INC.
SHALL HAVE NO FURTHER WARRANTY OBLIGATION
OF ANY KIND. LOUD TECHNOLOGIES INC. SHALL NOT
BE LIABLE FOR ANY INCIDENTAL, SPECIAL, OR CON-
SEQUENTIAL DAMAGES THAT MAY RESULT FROM ANY
DEFECT IN THE MACKIE PRODUCT OR ANY WARRANTY
CLAIM. Some states do not allow exclusion or limitation of
incidental, special, or consequential damages or a limitation
on how long warranties last, so some of the above limitations
and exclusions may not apply to you. This warranty provides
specific legal rights and you may have other rights which
vary from state to state.
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