Solving Modem Problems - Compaq Armada E500 Series Maintenance And Service Manual

Problem
Modem loses
connection.
Modem not
responding
2-28 Troubleshooting
Table 2-15

Solving Modem Problems

Possible Cause
The cable
connection from the
phone line to the
modem is loose.
Call Waiting has not
been disabled.
There is noise or
excessive traffic on
the phone line.
Modem is not set up
correctly in system
BIOS.
Solution
Check to make sure the
telephone cable is
properly connected.
Disable Call Waiting:
1. Select Start à Setting
à Control Panel à
select Modems.
2. From the General tab
of the Modems
Properties page,
select Dialing
Properties.
From the My Locations
tab of the Dialing
Properties page, check
the box labeled This
location has call waiting.
Select *70, 70#, or 1170
from the drop-down list to
disable call waiting.
Try connecting at a later
time.
Check the computer BIOS
setup. If it requires
specific settings for
modems, be sure that
they have been enabled.
Continued