Solving Compact Disc And Dvd-Rom Problems - Compaq Armada E500 Series Maintenance And Service Manual

Solving Compact Disc and DVD-ROM Problems

Problem
Drive cannot read a
disc
CD-ROM drive or
DVD-ROM drive is
not detected by the
computer.
2-22 Troubleshooting
Table 2-10
Possible Cause
Disc is not properly
seated in the drive.
Disc is loaded in the
loading tray upside
down.
Disc has a scratch
on its surface.
Drive is not
connected properly.
Solution
Open the loading tray,
insert the disc, then close
the tray.
Open the loading tray,
turn over the disc (label
facing up), then close the
tray.
Insert a different disc.
If you are running a
version of Windows that
was preinstalled by
Compaq, remove the
drive from the MultiBay
and reinsert it.
If you are running a
version of Windows that
was not preinstalled by
Compaq, turn off the
computer. Then remove
the drive from the
MultiBay and reinsert it.