ADJUST THE VOLUME....................................................................... 18
MUTE ................................................................................................... 18
CALL HOLD......................................................................................... 19
Multiple Calls on Hold ................................................................................................ 19
END A CALL........................................................................................ 19
Manage Conference Calls ......................................................................................... 20
Split a Conference Call .............................................................................................. 21
End a Conference Call............................................................................................... 21
CALL TRANSFER ............................................................................... 22
Consultative Transfer................................................................................................. 22
Blind Transfer............................................................................................................. 22
Attended Transfer ...................................................................................................... 22
ACCESS VOICE MAIL......................................................................... 23
3