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Planet Networking & Communication IPX-2000 User Manual

Internet telephony pbx system
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Internet Telephony PBX System
IPX-2000
User's Manual

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  • Page 1 Internet Telephony PBX System IPX-2000 User’s Manual...
  • Page 2 PLANET Technology. Disclaimer PLANET Technology does not warrant that the hardware will work properly in all environments and applications, and makes no warranty and representation, either implied or expressed, with respect to the quality, performance, merchantability, or fitness for a particular purpose.
  • Page 3 WEEE separately. Trademarks The PLANET logo is a trademark of PLANET Technology. This documentation may refer to numerous hardware and software products by their trade names. In most, if not all cases, their respective companies claim these designations as trademarks or registered trademarks.

  • Page 4: Table Of Contents

    TABLE OF CONTENTS Introduction ............................1 Overview ........................1 Physical Interfaces ......................1 Managing with Web Interface ......................3 Wizard Configuration ........................4 Add Account Wizard...................... 4 Step 1: Add User Group......................4 Setp 2: Add User........................6 Step 3: Choose Device ......................6 Step 4: Add Device ........................
  • Page 5 4.3.3 PPPoE ........................23 4.3.4 Allow WAN to Respond PING ................23 4.3.5 LAN Only ......................23 4.3.6 MAC Clone ......................24 On-board LAN Setup....................24 LAN Routing........................24 4.5.1 Add a Route .......................24 4.5.2 Edit a Route......................25 4.5.3 Delete a Route ....................25 Dynamic DNS Setup ....................25 4.6.1 Enable Dynamic DNS..................25 4.6.2...
  • Page 6 4.11.3.2 Case II: Stack a new IP PBX box with an existing running box....32 4.11.3.3 Case III: Add new slave boxes to an existing stack........32 4.11.3.4 Remove slave boxes from stack..............32 4.12 Shutdown ........................33 4.13 Logout .........................33 Service Configuration ........................34 NTP Service ........................34 5.1.1 Enable NTP Service ...................34...
  • Page 7 IP PBX Service......................38 5.6.1 Operations ......................38 5.6.1.1 Reload IP PBX Configuration ..............38 5.6.1.2 Backup IP PBX Configuration..............38 5.6.1.3 Restore IP PBX Configuration ..............38 5.6.1.4 Restart IP PBX Configuration ..............39 5.6.1.5 Revert IP PBX Configuration ..............39 5.6.2 Settings.......................39 IP PBX Configuration........................41 User Group Configuration ...................41 6.1.1 Add a User Group ....................41...
  • Page 8 6.3.3.1 Add an Analog Phone................52 6.3.3.2 Edit an Analog Phone ................52 6.3.3.3 Delete an Analog Phone ................52 6.3.4 IP Phone Firmware.....................54 6.3.4.1 Add IP Phone Firmware................54 6.3.4.2 Delete IP Phone Firmware.................55 Route Configuration ....................55 6.4.1 Add a Route .......................56 6.4.2 Edit a Route......................56 6.4.3 Delete a Route ....................56...
  • Page 9 6.9.3 ISDN Port Configuration Settings...............73 6.10 Digitmap Configuration ....................73 6.10.1 Add a Digitmap....................73 6.10.2 Edit a Digitmap ....................74 6.10.3 Delete a Digitmap....................74 Feature Configuration........................75 Call Park........................75 Life Line........................75 7.2.1 Add a Life Line Pattern..................76 7.2.2 Edit a Life Line Pattern ..................76 7.2.3 Delete a Life Line Pattern...................76 Meet-me Conference ....................76...
  • Page 10 7.9.3 Delete a Worktime ....................84 7.10 Memo Call ........................84 7.10.1 Add a Memo Call....................85 7.10.2 Edit a Memo Call ....................85 7.10.3 Delete Memo Call....................85 7.11 Automatic Call Distribution..................86 7.11.1 Set Agent Login and Logout ................86 7.11.2 Add an Agent......................86 7.11.3 Edit an Agent ......................86 7.11.4 Delete an Agent....................87...
  • Page 11 9.2.2.2 Login ......................100 9.2.2.3 Basic Commands..................100 CLI Command: ............................100 CLI Command: ............................100 CLI Command: ............................101 CLI Command: ............................101 9.2.2.4 Admin Commands ...................101 CLI Command: ............................101 CLI Command: ............................101 9.2.2.5 PBX Commands ..................102 Import CLI Command:.........................103 Export CLI Command:.........................103 IP PBX Voicemail System Menu Tree...............106...

  • Page 12: Introduction

    PSTN, and IP-based communications. The IPX-2000 integrates up to 8 FXO to become a feature-rich PBX system that supports seamless communications between existing PSTN calls, analog, IP phones and SIP-based endpoints The IPX-2000 system integrates telephony call processing, call control, voice mail, and a widely PBX...
  • Page 13 100-240 Volt, 50-60 Hz Power cord IPX-2000 2 x slots integrates up 8 FXO 4 ports per daughter card, numbered from right to the left. The rightmost port at slot 0 is port 1 and Telephony interface ports FXO module the leftmost port at slot 1 (if installed) is port 8.

  • Page 14: Managing With Web Interface

    2 Managing with Web Interface The factory default of LAN IP address is 192.168.1.1. Connect to LAN port and the configuration Web interface is at https://192.168.1.1/. Once connected, the browser will ask for accepting a certificate. Click Yes to see the home page. Type in the default administrator ID and password (both are admin) to log in for administration.

  • Page 15: Wizard Configuration

    3 Wizard Configuration With IP PBX Wizard configuration, the administrator can set basic configurations for IP PBX easily. With basic setup, IP PBX can function, and connect to the relevant devices and trunks. The Wizard Configuration including Add Account Wizard, Add Route & Trunk and Mass Extension Adding. When entering Wizard configuration, you will see at the bottom of each page that helps you to configure with Wizard.
  • Page 16 the information. Associated Trunks Select routegroups and outbound trunks accessible by this usergroup. Note the order matters the hunting sequence in run-time. Routegroup: display available routegroups. Trunk: Display available trunks. Group ID: The default number is “0”. A trunk with Group ID “0”...

  • Page 17: Setp 2: Add User

    Setp 2: Add User Enter settings shown in Table 3-2. Click ADD to see the user information in the table of the webpage. For deleting a user, select a Login ID and click DEL. Click Next to choose a device. Table 3-2 Add User Settings Field Description...

  • Page 18: Step 4: Add Device

    Step 4: Add Device Enter a device name in the Device ID box. Select Auto Provision if you want to enable Automatic Client Configuration. Click ADD to see the newly added device in the table of the webpage, or to see the Enable Automatic Client Configuration (ACC) page if Auto Provision is selected.
  • Page 19 For deleting an extension, select an extension number and click DEL. Click Finish to finalize all the settings, and go back to the homepage. Table 3-4 Add Extension of IP Phone Settings Field Description Extension Number A unique line number composed of digits only, e.g. 101; 20 digits maximum.
  • Page 20 voicemail will be recorded until the storage is full. Disable Fast Bridging Select to disable express media forwarding. With Fast Bridging feature enabled, if the two parties involved in a call (for example, one IP extension and one SIP trunk) use different DTMF modes (RFC2833/SIP INFO/Inband), inline transfer (*#) or 2nd-dialing might fail.

  • Page 21: Add Analog Phone

    3.1.5.2 Add Analog Phone Enter settings shown in Table 3-5. Click ADD to see the newly added analog phone in the table of the webpage. For deleting an analog phone, select a POTS port and click DEL. Click Finish to finalize all the settings, and go back to the homepage. Table 3-5 Add Analog Phone Settings Field Description...

  • Page 22: Add Route & Trunk

    voicemail will be recorded until the storage is full. 3.2 Add Route & Trunk In Add Route & Trunk page, the administrator can setup routes, routgroups and trunks. Moreover, worktime and IVR are included in this part for assigning to trunks. You can follow the following steps to finish configuration.

  • Page 23: Setp 2: Add Route Group

    consecutive “w” result in 2 seconds delay before dialing. Number of Stripped Digits Select number of leading digits to be stripped from the original dialed number when matches this route. Using 9NXXXXXX as an example route pattern with number of stripped digits equal to 1, dialing 95270001 will be stripped to be 5270001 when it actually got dialed out.

  • Page 24: Setp 3: Choose Trunk

    Setp 3: Choose Trunk In the Choose Trunk page, click SIP TRUNK, ANALOG PSTN TRUNK or ISDN PSTN TRUNK to see one of the following pages to add various types of trunks. Setp 4: Add Trunk 3.2.4.1 Add SIP Trunks Enter settings shown in Table 3-8.
  • Page 25 however, may be not required in case of a SIP gateway. SIP Registrar IP Specify IP address (or fully qualified domain name) and UDP port of the remote SIP registrar, which usually refer to the SIP Registrar Port SIP server on the ITSP side (same as proxy). Language Preferred language for system instructions heard from the trunk.
  • Page 26 called number. Click All to strip all digits of the original called number. Centrex DID Select this function to make the numbers of incoming/outgoing calls more flexible by prefixing/stripping digits. All-number Select a digitmap ID for calls via the trunk changing numbers. Digitmap Default Number Enter digits for calls from this trunk...

  • Page 27: Add Analog Pstn Trunks

    2nd-dialing might fail. To avoid such problem, it is recommended to set the same DTMF mode for all IP extensions and SIP trunks in the IPBX, as well as for all IP phones registered to the IPBX. If it is not feasible to set the same DTMF mode for some IP extensions or SIP trunks, and inline transfer or 2nd-dialing is necessary for those IP extensions or...
  • Page 28 directed to the corresponding trunk. None DID When selected None DID, all incoming calls will enter IVR system instead of directly dial to a specified extension. Select a preferred IVR from IVR list for this trunk. Extension DID When selected Extension DID, select an extension in the list to be an unconditional destination for incoming calls to this trunk.

  • Page 29: Add Isdn Pstn Trunks

    the privilege of inbound calls from this trunk. There may not be any appropriate usergroups to select initially. One can come back later to revise it, once the expected usergroups are added. Caller ID Detection Select to detect the Caller ID calling from PSTN lines. Answering by Battery Reversal If selected, billable time will count from the call is answered.
  • Page 30 the POTS Setting page before configuration. Description Arbitrary description information. Port Selection Select to search for an available port in the group. Rotating means to force ports being selected in turns to even cost. DID Type DID means direct inward dialing (also called DDI in Europe). Select a preferred type, None DID, Extension DID, DID by Number DID by Privilege or Centrex DID from the list and then enter configuration in DID Prefix and DID Stripping to...

  • Page 31: Setp 5: Assign Trunk

    Language Preferred language for system instructions heard from the trunk. IVR List Associate an IVR menu with incoming calls to this trunk. This is mandatory unless the trunk is configured for DID. Leave it blank and the system will automatically create an IVR for the trunk.

  • Page 32: Mass Extension Adding

    Weight The weight of a trunk to be selected in a trunk balance group for an outgoing call. 3.3 Mass Extension Adding The Mass Extension Adding Management page helps the administrator to add many extensions and assign users for these extensions under a usergroup and a device. After finishing configuration, click at the bottom of the homepage to take the configuration effect.

  • Page 33: System Configuration

    4 System Configuration This section describes how to configure system parameters used by IP PBX. Click Customize Setup after login the web interface to configure the following system parameters. 4.1 PBX System The PBX System page briefs IP PBX status to the administrator. Firmware versions, IP addresses of WAN and LAN interfaces, and default gateway router are shown in this page.

  • Page 34: Static Ip

    Unless the LAN Only is selected, you can choose one of the three options, Static IP, DHCP, and PPPoE from the Type list for your configuration. Select LAN Only check box to disable WAN, and only default router and DNS settings are applicable. Select MAC Clone to change the WAN MAC address. Select Yes to allow WAN to respond PING request.

  • Page 35: Mac Clone

    4.3.6 MAC Clone Select MAC Clone and enter a MAC/physical address to change the WAN MAC address. 4.4 On-board LAN Setup The On-board LAN Setup page allows administrator to configure LAN network interface for IP PBX. Select System -> On-board LAN Setup to see the current settings of LAN network interface. Enter a new IP address and network mask.

  • Page 36: Edit A Route

    4.5.2 Edit a Route Edit the information in a row. Click Apply in the row to update the information. 4.5.3 Delete a Route Select a route ID. Click Delete to remove the route ID from the IP Route ID column. 4.6 Dynamic DNS Setup Dynamic WAN IP address causes difficulty for inbound connections from remote clients or IP PBX systems.

  • Page 37: Qos Setup

    4.7 QoS Setup To assure the bandwidth reserved for the outgoing VoIP traffic over regular data traffic from LAN, the QoS Setup page offers three parameters to characterize the WAN link. The default QoS setting is disabled because these parameters must be correctly given according to the actual WAN speed. 4.7.1 Enable QoS Click Enable.

  • Page 38: Add A Service

    depending on the requested service (TCP/UDP) port number, the IP PBX redirects the external service request to the appropriate internal server (located at one of your LAN's Private IP Address). To enable access servers in LAN from a machine beyond WAN, select System -> Virtual Server to configure port mappings.

  • Page 39: Back Up To Usb Mass Storage

    4.9.1.1 Back up to USB Mass Storage Click USB Mass Storage, and then BACKUP to follow the instructions to insert the USB connector of an external USB drive. After a confirmation of the insertion, backup starts a few seconds later if the external USB drive is accessible and has enough free space.

  • Page 40: Cdr Log

    4.9.3 CDR Log The CDR(Call Detail Record) Log shows each call record including Calling and Dialed Numbers, Caller ID, Destination Interface(trunk if outbound) in use, epochs when the call was made, answered and ended, and which yield the Call Duration and Billable Time. The Result denotes the disposition of a call like answered or not.

  • Page 41: Firmware Upgrade

    4.10 Firmware Upgrade The version of the running PBX firmware could be found in System -> Firmware Upgrade. To upgrade current firmware, click Browse to locate a release file obtained from the vendor, and click Upgrade to have the latest version of PBX firmware. Note: Consult with your IP PBX service provider for upgrade procedure.

  • Page 42: Configuration Procedure

    4.11.3 Configuration Procedure The following examples illustrate how to configure a stack. 4.11.3.1 Case I: Stack multiple IP PBX boxes from scratch Ensure all boxes have factory default settings before being stacked. Ensure all boxes have TCP routing to each other via LAN interfaces if they are in different local networks.

  • Page 43: Case Ii: Stack A New Ip Pbx Box With An Existing Running Box

    “9./0” and assign it to the routegroup “_192168001101_192168001100” which associates with the intra trunk “_192168001101_192168001100” 4.11.3.2 Case II: Stack a new IP PBX box with an existing running box This case means that there is a standalone box up running for a while. Now you would like to add a new box to form a cluster.

  • Page 44: Shutdown

    4.12 Shutdown In System -> Shutdown, you can shutdown the machine by clicking YES, or reboot the machine by selecting the Rebooting After Shutdown check box and clicking YES. In case the software reboot fails, you can also press the hardware Reset button. It is advised to shut down IP PBX system before a power-off.

  • Page 45: Service Configuration

    5 Service Configuration This section describes details to configure various services built in the IP PBX. 5.1 NTP Service Select Service -> NTP Service to specify a NTP server for network time synchronization. You can enable or disable NTP service at any time. 5.1.1 Enable NTP Service Click Enable.

  • Page 46: Stun Service

    5.3 STUN Service IP PBX has a built-in STUN client to solve NAT problems. Select Service -> STUN Service to specify a Simple Traversal of UDP through NATs (STUN) server for NAT traversal. You can enable or disable STUN Service at any time. 5.3.1 Enable STUN Service Click Enable.

  • Page 47: Add A Folder

    Note: The default directory is /. Initially, you may not be able to change the directory, since no folder is created under /. yet. 5.4.1.2 Add a Folder Click a directory under which you want to add a new folder in the Directory list. Click Add Folder.

  • Page 48: Dhcp Service

    5.5 DHCP Service Select Service -> DHCP Service to view the current status of the DHCP Service. You can enable or disable the DHCP Service at any time. Note: If the IP PBX was shut down abnormally, Select Service -> DHCP Service and click Apply, or Go to Service ->...

  • Page 49: Delete Dhcp Range

    Edit the settings. Click Update to change the settings. 5.5.2.3 Delete DHCP Range Click any pool name in the DHCP POOL list. Click Delete to remove the pool name from the DHCP POOL list. 5.5.3 Show Leased Clients Click the Show Leased Clients tab to see all leased LAN IP addresses and client details. 5.6 IP PBX Service In Service ->...

  • Page 50: Restart Ip Pbx Configuration

    5.6.1.4 Restart IP PBX Configuration Click Restart, and the IP PBX Service will restart completely. Currently active calls will be disconnected immediately. This function is rarely required unless the network setting has been changed, or the service operates abnormally without problematic configuration could be identified. 5.6.1.5 Revert IP PBX Configuration Click Revert, and IP PBX will erase current IP PBX settings, DDNS, QoS, STUN service and revert configuration back to the factory default.
  • Page 51 Enable Video Codec Select if there will be video clients registering to the system Support Devices Multiplex Call-ID Select to force discrimination of SIP tags. Do this only when there is such a client device in the system and other devices supporting the same.

  • Page 52: Ip Pbx Configuration

    6 IP PBX Configuration This section introduces steps to provision the IP telephony part of the IP PBX. Note that reloading configuration is required in order to make new configuration effective 6.1 User Group Configuration A usergroup is a logically grouping of users and their privileges. For instance, one could have couple of usergroups in an IP telephony network, e.g.

  • Page 53: Search A User Group

    6.1.4 Search a User Group Type a group ID in the Search box, or click a group ID in Group ID list. Click Go to see the Update page. Table 6-1 Usergroup Configuration Settings Field Description Group ID A unique group name containing alphabets, numbers, and underscore only without spaces;...

  • Page 54: User Configuration

    Reachable User Groups Select a usergroup and click that is reachable from this usergroup. By default, only users in the same usergroup can reach one another. If there is not any appropriate usergroup to select, come back later to revise this selection, once more usergroups have been created.

  • Page 55: Edit A User

    Click Back to see the newly added user in the Login ID. 6.2.2 Edit a User Click a user in the Login ID. Edit settings shown in Table 6-2. Click Apply. 6.2.3 Clone a User Click a user in the Login ID. Click Clone.

  • Page 56: Device Configuration

    e-mail as an attachment. Usergroup Select the usergroup this user belongs to. If there is not any appropriate usergroup to select, come back later to revise this selection if no appropriate usergroup could be chosen for now. Extensions Show the extensions associated with this user. 6.3 Device Configuration A device could be an IP phone, gateway, analog telephone adapter, or even another IP PBX, etc.

  • Page 57: Delete A Device

    6.3.1.3 Delete a Device Select a Device ID. Click Delete to remove the device from the Device ID. 6.3.1.4 Search a Device Type a group ID in the Search box, or click a device ID in Device ID list. Click Go to see the data. Table 6-3 ACC (Automatic Client Configuration) Settings Field Description...

  • Page 58: Extension Of Ip Phone

    configures daylight saving time for the U,S, adding one hour starting at midnight on the first Sunday in April and ending at midnight on the last Sunday of October. Select By weekday of a specific month on the Daylight Format, set First Sunday of April at 00 O’clock on the Start Time, and set Last Sunday of October at 00 O’clock on the End Time.

  • Page 59: Edit An Extension

    Enter settings shown in Table 6-4. Click Add to see the newly added extension. 6.3.2.2 Edit an Extension Click an extension in the Extension Number. Edit settings shown in Table 6-4. Click Apply to see the updated information. 6.3.2.3 Clone an Extension Click an extension in the Extension Number.
  • Page 60 extension can set a usergroup that when any extension in the usergroup rings, the extension can press *8 to pick up the call in ringing state. Select Include Reachables check box to be able to pickup calls that belong to other usergroups which is configured in Reachable User Groups of the selected usergroup.
  • Page 61 extensions and SIP trunks in the IPBX, as well as for all IP phones registered to the IPBX. If it is not feasible to set the same DTMF mode for some IP extensions or SIP trunks, and inline transfer or 2nd-dialing is necessary for those IP extensions or SIP trunks, the Fast Bridging feature can be disabled on a per IP extension and per SIP trunk basis.

  • Page 62: Analog Phone

    Forward Options Select Unconditional Call Forward and clicks a default destination in the list, e.g. Voicemail or Phone Number. If selecting Phone Number, enter a number to which incoming calls are forwarded unconditionally. The number could be an extension or a PSTN number with appropriate outbound prefix.

  • Page 63: Add An Analog Phone

    -> Analog Phone, and one can add, edit, and delete analog phones. Go to Service -> IP PBX Service, and click Reload to activate changes. Connect an analog phone to a FXS port and configure the properties of the port as detailed in Table 6-5. 6.3.3.1 Add an Analog Phone Click the Add New tab to see the detailed Analog Phone Management page.
  • Page 64 added. Voicemail Select Enable to allocate voicemail account for the extension. Voicemail PIN PIN to access voicemails. This is mandatory if above voicemail option is enabled. Max Voicemail Space Enter maximum space in KBytes for voicemail. Enter 0 or leave it as blank for not limiting the voicemail space. The voicemail will be recorded until the storage is full.

  • Page 65: Ip Phone Firmware

    Unavailable Call Forward. Click to add the extension in Unavailable Call Forward and the time here into the list. Remove the extension of Unavailable Call Forward from the list by clicking The time must be shorter than Unavailable Timeout, or the function will not work normally. Play Unavailable/Line-in-use Forward Notify the caller that callee is not available and the call is Prompt...

  • Page 66: Delete Ip Phone Firmware

    Click Put File to see the newly added firmware in the table below. Note: The uploaded file and auto generated file will be displayed at the TFTP Service page under root directory. 6.3.4.2 Delete IP Phone Firmware Select a vendor prefix of IP phone. Click Delete at the top-left side of the table to remove the firmware.

  • Page 67: Add A Route

    Match any single digit from 1 to 9. Match any single digit from 2 to 9. By selecting Route Management -> Route, the administrator can add, edit, delete and search routes in the Route Management page. Go to Service -> IP PBX Service, and click Reload to activate changes.

  • Page 68: Route Group Configuration

    after stripping. Using 9NXXXXXX as an example route pattern with number of stripped digits equal to 1 and prefix 1408, dialing 95270001 will be 14085270001 when it actually got dialed out. A special prefix character “w” could be used for PSTN trunks to pause 0.5 second during dialing.

  • Page 69: Delete A Route Group

    6.5.3 Delete a Route Group Select a Group ID. Click Delete to remove the route group from the Group ID. 6.5.4 Search a Route Group Type a group ID in the Search box, or click a group ID in Group ID list. Click Go to see the Update page.

  • Page 70: Add A Sip Trunk

    The SIP Trunk Management page allows the administrator to configure SIP trunks used by IP PBX. Select Trunk -> SIP Trunk, and one can add, edit, delete and search SIP trunks. Go to Service -> IP PBX Service, and click Reload to activate changes. 6.6.1 Add a SIP Trunk Click the Add New tab.
  • Page 71 Auth. Name Specify the name for authentication if different to the Trunk Identifier. IP PBX do not accept the following characters: `;~!#$%^*()+|-=\{}[]" ',/<>. Auth. Password Give the password used for authentication on the remote SIP proxy or registrar. Usually this is given by the ITSP. Dynamic Peer Select if the trunk is a passive trunk which means the registration will be from a dynamic remote peer.
  • Page 72 If you set a DID extension in a trunk, then only that extension can use this trunk to call out, and all incoming calls to this trunk will connect to that extension directly. DID By Number When selected DID By number, enter configurations in DID Prefix and DID Stripping to have the incoming calls directed to the corresponding extension derived by number manipulation.
  • Page 73 There may not be appropriate usergroups to select initially. One can come back later once the expected usergroup has been added. Disable Fast Bridging Select to disable express media forwarding. With Fast Bridging feature enabled, if the two parties involved in a call (for example, one IP extension and one SIP trunk) use different DTMF modes (RFC2833/SIP INFO/Inband), inline transfer (*#) or 2nd-dialing might fail.

  • Page 74: Analog Pstn Trunk Configuration

    Allow <number> Concurrent Select Call Admission Control and enter a number for allowed Call(s) concurrent calls. Enable ENUM Resolution Select to use ENUM resolution, or leave it as blank. Clear Bindings Prior If failed to the registration and cannot identify any abnormal settings, Registration select to un-register before registering again.

  • Page 75: Edit An Analog Pstn Trunk

    Enter settings shown in Table 6-11. Click Add to see the newly added Analog PSTN trunk in Trunk Group. 6.7.2 Edit an Analog PSTN Trunk Click a trunk group in Trunk Group. Enter settings shown in Table 6-11. Click Apply to change the information. 6.7.3 Delete an Analog PSTN Trunk Click the Trunks tab, and select a trunk group.
  • Page 76 dialing. If you set a DID extension in a trunk, then only that extension can use this trunk to call out, and all incoming calls to this trunk will connect to that extension directly. DID By Number When selected DID By number, enter configurations in DID Prefix and DID Stripping to have the incoming calls directed to the corresponding extension derived by number manipulation.

  • Page 77: Isdn Pstn Trunk Configuration

    expected usergroups are added. Delay Before/After Answering Delay in seconds before and after answering a call from PSTN trunk. Forced Disconnection of this Duration Enter a time in ms for disconnecting the call when there is (ms) of Silence Detected no sound for the period of time.

  • Page 78: Edit An Isdn Pstn Trunk

    Table 6-12. Click Add to see the newly added ISDN PSTN trunk in the Trunk Group. The newly added ISDN Trunk shall displa y in the Trunk Group. 6.8.2 Edit an ISDN PSTN T runk Click a trunk group in Trunk Group. Enter settings shown in...

  • Page 79: Delete An Isdn Pstn Trunk

    Table 6-12. Click Apply to change the informatio 6.8.3 Delete an ISDN PS TN Trunk Click the Trunks tab, and select a tr unk group. Click Delete to remove the ISDN PSTN trunk from the Trunk Group.
  • Page 80 Table 6-12 ISDN Trunk Configuration Settings Field Description Trunk Group ID number of this ISDN trunk group. A valid number ranges from 1 to 31. I t should not overlap with existing Analog PSTN trunk groups. Trunk Channels Each physical ISDN port occupie s three channels, two B and one D channels.

  • Page 81: Pots Setting

    DID By Privilege When selected DID By Privilege, select a usergroup in th list as the privile ge of inbound calls from this trunk. Enter configuration in DID Prefix and DID Stripping to have the incoming calls redirected to dial out. DID Prefix A digit string to be prefixed to the incoming called number after stripping.

  • Page 82: Fxo Port Configuration Settings

    6.9.1 FXO Port Configuration Settings Table 6-13 FXO Port Configuration Settings Field Description Type The type of this port. Port The ID number of physical port. Impedance/CP Tone The Impedance/CP Tone setting determines the dial tone, busy tone, and ringback tone to the originating party. Select the appropriate impedance/call-progress tone for the local region.

  • Page 83: Fxs Port Configuration Settings

    Min/Max Duration of Off-cycle Tone Enter a time in ms for minimum or maximum duration of off-cycle tone. Forced Disconnection of this Duration Enter a time in ms for disconnecting the call when there is (ms) of Silence Detected no sound for the specific period of time. 6.9.2 FXS Port Configuration Settings Table 6-14 FXS Port Configuration Settings Field...

  • Page 84: Isdn Port Configuration Settings

    6.9.3 ISDN Port Configuration Settings Table 6-15 ISDN Port Configuration Settings Field Description Type The type of this port. Port The ID number of physical port. Impedance/CP Tone The Impedance/CP Tone setting determines the dial tone, busy tone, and ringback tone to the originating party. Sele the appropriate impedance/call-progress tone for the local region.

  • Page 85: Edit A Digitmap

    6.10.2 Edit a Digitmap Select a digitmap ID. Edit settings show in Table 6-16. Click to add or delete the pattern. Click to adjust the order of sequence. Click Apply. 6.10.3 Dele te a Digitmap Select a digitmap ID. Click Delete to remove the ID.

  • Page 86: Feature Configuration

    7 Feature Configuration A feature is a logical entity presenting a function module of IP PBX, e.g. meet-me conference, auto attendant, voice mail, music on hold, etc. Any configuration change to a feature requires clicking Reload in Service -> IP PBX Service to take ef fect.

  • Page 87: Add A Life Line Pattern

    7.2.1 Add a Life Line Pa ttern Enter settings shown in Table 7-2. Click Add to see the newly added pa ttern in the Line Pattern. 7.2.2 Edit a Life Line P attern Edit settings shown in a row. Click Apply at the end of the row to update the information. 7.2.3 Delete a Life Line Pattern Select a Line pattern.

  • Page 88: Add A Meet-Me Conference

    7.3.1 Add a Meet-me Conf erence Enter settings shown in Table 7-3. Click Ad d to add a new conference room. The newly added room should display in t he Room Number. 7.3.2 Edit a Meet-me Co nference Edit settings shown in a row. Click Apply at the end of the row to upda te the information.

  • Page 89: Music On Hold

    *6 to drop the last invited party by *3 ** to send DTMF string to the last invited party by *3. This is useful when the invited party is behind IVR system. 7.4 Music On Hold Music-on-hold (MOH) is used in several occasions for a single purpose—to comfort the waiting party with music.

  • Page 90: Voicemail

    Table 7-4 MOH file Configuration Settings Field Description MOH ID A unique ID containing only alphabets, numbers, and underscore without spaces; 32 characters maximum. Media File Candidate music files in the repository. To upload a new music file, click Browse to find a Windows PCM (8000 Hz, 16-bit) file from the local host and click Pu t File.

  • Page 91: Meet-Me Prompts

    Maximum Message Time Maximum duration allowed for a single message. e.g., 60 (sec). Maximum number of messages per Maximum number of messages allowed per extension. account SMTP Server Hostname or IP address of the SMTP server for voicemail notification. E-mail from Address Most SMTP servers require a valid from address to accept a...

  • Page 92: Voicemail Prompts

    Table 7-6 Replaceable Meet- me Prompts Prompt cription Get PIN Number Please enter the conference pin numbe Invalid PIN That pin is invalid for this conference. Only Person You are currently the only person in this conference. 7.7 Voice mail Pro mpts This page allows r eplacing bu...

  • Page 93: Broadcast

    Lin sdown Device Unreachable. Isnotreg Device Unregistered. 7.8 Broadcast A user can arrange an event at the exact time in IP PBX. IP PBX will inform all users that set in the Callee Extensions list by ringing their extensions. For example, one arranges a meeting and wants to remind all attendants, he/she may enter settings.

  • Page 94: Worktime

    Playback: Play the uploaded WAV file in the Customized Media File box to the callee extensions. Dial: IP PBX will ring the party set in the Callee Extensions box first, and then cal l back to the one in the Dial Extension field to establish a conversation.

  • Page 95: Edit A Worktime

    7.9.2 Edit a Worktime Click the Management tab. Click a Group ID. Edit settings shown in Table 7-9. Click Apply to change the information. 7.9.3 Delete a Worktime Click the Management tab. Select a Group ID. Click Delete. The deleted worktime shall disappear from the Group ID. Table 7-9 Worktime Configuration Settings Field Description...

  • Page 96: Add A Memo Call

    7.10.1 Add a Mem o Call Click Add New tab. Enter settings shown in Table 7- Click Add at the bottom of the page t o see the newly added memo call in the Memo. 7.10.2 Edit a Memo Call Click the Management tab.

  • Page 97: Automatic Call Distribution

    Max Retry Times Maximum redial times if callees did not answer. Retry Time A period of time in minutes between two retries. Wait Time Enter timeout in seconds when ringing a callee. Date/Time Select a Date/Time to trigger this memo call. 7.11 Automatic Call Distribution...

  • Page 98: Delete An Agent

    Edit settings shown in Table 7-11 in a row o f the table below. Click ply in the row to update the information. 7.11.4 Delete an Agent Click the Agent Management tab. Select an account in the table. Click Delete to remove the agent from the table.

  • Page 99: Interactive Voice Response (Ivr)

    Table 7-12 Queue Configuration Settings Field Description e Name Name a queue. A uniq ue ID containing alphabets, numbers, and underscore on ly without spaces; 20 characters maximum. Waiting Music The default media file in Music On Hold is the waiting music. Distribution Policy Ways of distributing calls to the agents in a queue: Round Robin:...

  • Page 100: Add A New Ivr Menu

    also manage IVR prompts, used by IVR menus, in t his page. 7.12 .1 Add a new IVR Menu Click Add New, enter a name of an IVR menu in IVR Name, and click a file in the Prompt list. Click next to the IVR Name box to set the new IVR name in...

  • Page 101: Delete An Ivr Menu

    7.12.4 Delete an IVR Menu Click an IVR name in the All IVR Menus list. Click Delete to delete the IVR menu. Table 7-13 Interactive Voice R esponse Configuratio n Settings Field Description All IVR Menus Select a preferred IVR menu name. Info View the IVR menu as a tree view, and displays information for items in...
  • Page 102 Dial function To go back to the previous layer. Return Node Information of the configured keys and actions. Click a node and to delete the node and its underlying structure. If Next Layer action is selected, you can edit its prompt and worktime settings by selectin g the node and clicking Modify next to the box.

  • Page 103: Ivr Prompts Management

    In-Hour Actions Select one action during business hours. To play the selected prompt. The caller can press Greeting keypad to enter numbers when the promp t plays. Announce To play the selected prompt. The caller can not enter any digits when the prompt plays. Call To To transfer to an extension Play the prompt in Action Data.

  • Page 104: Ivr Parameters

    Click Delete. The deleted file shall disappear from the All Files list. 7.12.6 IVR Parameters IVR Parameters page offers the administrator to set to options, Digit Input Timeout and User Response Timeout. Select Feature -> IVR, and then click IVR Parameters tab to see the configurations.

  • Page 105: Example Provisioning

    8 Example Provisioning This chapter introduces several practical configuration examples of IP PBX deployment. The configuration of IP PBX is very flexible and the expressiveness of usergroups, routegroups, and trun are scalable enough to support various network architectures. Users could refer to these examples and build a larger network in volving multiple sites and advanced services.
  • Page 106 Figure 6-1 ․ There are staff phones in cubes and offices, and utility phones in public areas. ․ Each phone has one extension, and can call any extension without limitation. ․ Only staff phones can call out to PSTN with a prefix 9. ․...

  • Page 107: Case Ii: Two-Site Configuration

    8.3 Case II: T -sit e config uration This case describes the typical settings of a two-site configuration; say C ompany B headquarters B-HQ and its branch B-BR located in another country. Assume each site has a DSL connection for Internet access.
  • Page 108 Figure 6-2 Configuration steps in B-HQ: Create usergroups named staff, utility, and ext-all. Add staff and utility in the Reachable User Groups of ext-all. Create a user account for each staff and assign it to usergroup staff. Create an additional user account nam ed public and assign it to usergroup utility.
  • Page 109 10. Create a route, ext-br, with pattern “2XX” and number of digits stripped “0”, no prefix. 11. Create a routegroup, p stn-out, containing route pstn only. 12. Create a routegroup, to-br, containing routes pstn-br and ext-br. 13. Create a PSTN trunk with ID “1”, port “1-4”, do not select any DID of extension, and select ext-all as the usergroup of privilege.

  • Page 110: Appendix

    9 Appendix 9.1 Keypad Default Settings for IP PBX PBX has some default keypad settings for general users to directly access functions via the keys on a phone. Keypad Description Place a call on hold. Remove the call from hold. If extensions are in the same pickup group , any extension in the pickup group can press *8 to pick up the call in ringing state.

  • Page 111: Connection

    9.2.2.1 Connection Connect the console port with a computer using RS232. Open a terminal emulator such as HyperTerminal on the computer. Configure the serial port setting as follows: Baud Rate: 115200 • Data: 8 bit • Parity: none • Stop: 1 bit •...

  • Page 112: Cli Command

    Hist can also press ↑ ↓ on the keypad to show the used Displ ay the commands you entered before. You comm ands. CLI C ommand: history Ente r the admin level. The system will request for a password. The password is the same as the admi nistrator’s password for web interface.

  • Page 113: Pbx Commands

    Histo isplays the commands you entered before. You can also press ↑ ↓ on the keypad to show the used comm ands. 9.2. 2.5 PBX Commands This section is for the system administrator and requires password to use these commands. For comm ands in pbx, the administrator can add, edit and delete user, usergroup, and export or import CSV (comm...

  • Page 114: Import Cli Command

    Show R outegroup Display o ne or all routegroup information. CLI Com mand: list rg <Group ID> / list rg Show D igitmap Display one o r all SIP trunks’ information. CLI Com mand: list digitmap <Digitmap ID> / list digitmap Show SIP Trunks Display one o r all SIP trunks’...
  • Page 115 Note: When exporting data, admin in User, UG_DEF in Usergroup and RG_DEF in Routgroup will not be exported. Style for CSV f This sec tion displays the CSV file style that can import to CLI system. Each item will have two paragrap s.
  • Page 116 IP Phone #Tag,Device_ID,Device_URL,Verder_Prefix,Mac,Codec_0,PACKET_TIME_0,Co ec_1,PACK ET_TIME_1,Codec_2,PACKET_TIME _2,VAD,DTMF,1st_ProxyIP,1 st_ProxyPort,1st _RegIP,1st_RegPort,1st_SIPDom,2nd_ProxyIP,2nd_ProxyPort,2n d_RegIP ,2nd_RegPort,2nd_SIPDom, $IPPhone_s,201,192.1 68.1.221,sip201,aa:11:22:33:44:51,g711ulaw,10,g711alaw,20,g7 26r16,30,yes,inband, Extension of IP Phone #Tag,Exten_No,Asso_Device,Passwd,User,Pickup_UG,Lang,Voicemail_YN,Vm_pi n,DTMF,Forward_N um,Unav_Timeout,LineType,LAN_Only,Disable_NAT,PEER P,Call_Bloc k,Timeout_Forward,Unav_Fwd_Prompt,B usy_Forward,Sele_Call_F d,Block_An ny,Max_VMSpace,Call_Alive,Reg_Al ive,sipredirectionden y,Fastbri gedisable, Extension_I PPhone_l, 201,201,pp201,us er_01,UG_01,en,yes,201,inband,201201,10 red,y es,no,INVITE,206;206,101201/10;201202/20,yes,21 1,111:Local/111;1 12:Local/11 2,yes,2110,yes,no, SIP Trunk #Tag,SIP_ID,Descript,Dyna_Peer,Auth_Name,Auth_Password,SIP_Proxy,SIP_Pr xy_Port,Registration ,SIP_Registrar,S IP_Reg_Port,DID,DID_ Prefix,DID_Strippi...

  • Page 117: Ip Pbx Voicemail System Menu Tree

    9.3 IP PBX Voicemail System Menu Tree his section d plays the options for IP PB X voicem ail box once users login. .New/old me ages 3.Advanced function 1.Send your reply 2.Call the pers on who send this message 1.Call this number 2.Enter a different number *.Cancel 3.Hear the me...
  • Page 118 2.Change folder 0.New messages (The same as Friends message menu.) 1.Old messages (The same as Friends message menu.) 2.Work messages (The same as Friends message menu.) 3.Family messages (The same as Friends message menu.) 4.Friends messages 1.Friend (New/Old/Work/Family) messages 3.Advanced function 1.Send your reply 2.Call the person who send this message 1.Call this number...
  • Page 119 4.Friend message #.Cancel *.Help #.Exit 2.Change folder 0.New messages 1.Old messages 2.Work messages 3.Family messages 4.Friends messages #.Cancel 3.Advanced function 4.Place an outgoing call *.Return to main menu 0.Mail box function 1.Record your unavailable message 1.Accept the recording 2.Listen to it 3.Re-record it 2.Record your busy message 1.Accept the recording...
  • Page 120 4.Place outgoing call *.Return the main menu 0.Mail box function 1.Record your unavailable message 1.Accept the recording 2.Listen to it 3.Re-record it 2.Record your busy message 1.Accept the recording 2.Listen to it 3.Re-record it 3.Record your name 1.Accept the recording 2.Listen to it 3.Re-record it 4.Change your password...
  • Page 121 EC Declaration of Conformity For the following equipment: *Type of Product : Internet Telephony PBX system *Model Number : IPX-2000 * Produced by: Manufacturer‘s Name : Planet Technology Corp. Manufacturer‘s Address: 11F, No 96, Min Chuan Road Hsin Tien, Taipei, Taiwan, R. O.C.

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