2Wire 2701HGV-W User Manual
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2Wire 2701HGV-W User Manual

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Summary of Contents for 2Wire 2701HGV-W

  • Page 1: User Guide

    2Wire Gateway User Guide For 2701HGV-W...
  • Page 2 Notice to Users ©2008 2Wire, Inc. All rights reserved. This manual in whole or in part, may not be reproduced, translated, or reduced to any machine- readable form without prior written approval. 2WIRE PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN AND HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR SUCH OTHER INFORMATION, IN NO EVENT SHALL 2WIRE, INC.

  • Page 3: Table Of Contents

    Contents Introduction Networking Technology Overview ........... . 1 System Tab Viewing Your System Summary .
  • Page 4 Contents Setting up a Private Network ..........30 Setting Up a Public Routed Subinterface .
  • Page 5 Contents Local Network - Configuration Page ..........80 Private Network Settings .

  • Page 6: Introduction

    The 2Wire gateway allows you to create a network with your computers and peripheral devices. Following are just a few of the benefits derived from using the 2Wire gateway to network your home or office. High performance integrated modem. 2Wire’s technology improves DSL performance, especially for homes further away from the local exchange.

  • Page 7: System Tab

    System Tab This chapter describes the 2Wire gateway System features. Note: 2Wire recommends that you use Internet Explorer 5.5 (or higher) or Netscape 6 (or higher). Viewing Your System Summary The System Summary page provides general information and links to your system’s most commonly used features.

  • Page 8: Network At A Glance Panel

    System Area of the Network at a Glance Panel The System area of the Network at a Glance panel displays your 2Wire gateway model name, the version of gateway software that you are using, and the status of your gateway password.

  • Page 9: Broadband Link Area Of The Network At A Glance Panel

    Broadband Link Launching the 2Wire Bandwidth Meter The Bandwidth Meter measures the maximum data throughput obtained from 2Wire’s Web site to your system. Because it tests the speed over the Internet, your results may vary, depending on Internet conditions. To launch the 2Wire Bandwidth Meter, click the Test connection speed link.

  • Page 10: Enabling Enhanced Services

    Web browser. Web Remote Access authenticates and encrypts access between the Web browser and the 2Wire gateway, enabling you to securely access and download important files or manage other enhanced services such as Parental Controls or Firewall Monitor.

  • Page 11: Parental Controls

    System Tab Parental Controls The 2Wire Parental Controls enhanced service offers two features that allow parents to maintain control over what their children can access on the Internet, and how often: Content Screening and Internet Access Controls. Content Screening allows you to protect your children from Websites with questionable content. You control what sites or types of sites your child can and cannot access.

  • Page 12: Setting A System Password

    To set your system password: • Open a Web browser and access the gateway user interface by entering http://gateway.2wire.net. • Click the tab. System •...

  • Page 13: Resetting The System Password

    System Tab Optional: In the Enter Your Hint field, enter a hint. A hint is a word, phrase, or question that reminds you what the password is. There is an I forgot the password link on the password entry page. When you click this link, it shows you your hint and allows you to enter your password.

  • Page 14: Changing Your Time Zone Settings

    Submit Changing Your Time Zone Settings The 2Wire gateway sets the time automatically using time servers on the Internet. It retrieves date/time information in Greenwich Mean Time (GMT). Your local time is set using the Time Zone setting you configured when you set up your system. If your Time Zone is incorrectly set, you can change it in the Edit Date and Time Settings page.
  • Page 15 System Tab Figure 5. Edit Date and Time Settings Page From the drop-down menu, select the time zone. Click SAVE...

  • Page 16: Viewing System Details

    The System Details page provides information about your gateway, any enhanced services you may have, and provides a link that you can use to restart your system. To view the System Details page: • Open a Web browser and access the gateway user interface by entering http://gateway.2wire.net. • Click the tab.

  • Page 17: Broadband Link Tab

    Broadband Link Tab This chapter describes the 2Wire gateway Broadband Link features, and provides detailed instructions on how to customize your broadband settings. Viewing Your Broadband Link Summary The Broadband Link Summary page provides general information about the current status of your broadband link connection and your system configuration.

  • Page 18: Connection Speed

    Broadband Link Tab Connection Speed Connection Speed shows the incoming and outgoing data rates of your DSL connection, measured in kilobits per second (Kbps). Incoming is the speed of data flowing from the Internet to your network; Outgoing is the speed of data flowing from your network to the Internet. Connection Information Connection Information shows the following basic system configuration information: •...

  • Page 19: Connection Details

    Broadband Link Tab Connection Details The View connection details link accesses the Broadband Link Details page, which displays technical information about your broadband connection. Technical support representatives use this information to help troubleshoot problems with your broadband connection. Figure 8. View Broadband Link Details Page The following table shows the information that may be displayed on the Broadband Link Details page.
  • Page 20 Broadband Link Tab Item Description DSL Connection DSL Line (Wire Pair) The DSL signal can be transmitted on Line 1 (inner pair) or Line 2 (outer pair). During installation, the gateway automatically detects on which line the DSL signal is being transmitted.
  • Page 21 Default Gateway Part of the Internet address settings. The default gateway is a device your 2Wire gateway communicates with directly to give you access to the Internet. If you receive your Internet address settings automatically, the subnet mask has been set for you.
  • Page 22 Configuration Server Post The gateway periodically checks the connection between itself and the 2Wire Component Management System. This field informs you that the check has been performed and whether or not it was successful.

  • Page 23: Monitor Internet Connection

    Web site could be affected by many different factors. If you experience slow performance on a particular Web site, you can use the 2Wire Bandwidth Meter to verify whether this is isolated to that particular Web site, or if it is a more general occurrence.

  • Page 24: Viewing Statistics

    You will not be able to access the Internet until the test is complete. Viewing Statistics The View Broadband Link Statistics page shows statistics associated with the 2Wire gateway broadband link, including cumulative DSL statistics. To access the Broadband Link Statistics page: •...
  • Page 25 The Data Errors panel displays the following information. Data Error Description ATM Cell Header Errors The number of ATM cell header CRC errors since the 2Wire gateway was last restarted, and the elapsed time since the last cell header error. ATM Loss of Cell Delineation...

  • Page 26: Using Advanced Settings

    DSL Loss of Signal Failures The number of DSL loss of signal failures since the 2Wire gateway was last restarted, and the elapsed time since the last loss of signal failure.
  • Page 27 Broadband Link Tab • Open a Web browser and access the gateway user interface by entering http://gateway.2wire.net. • Click the tab. Broadband Link • Click the Advanced Settings link under the tab to open the Broadband Link Advanced Settings page.

  • Page 28: Modifying Dsl And Atm Settings

    Broadband Link Tab Modifying DSL and ATM Settings By default, the gateway automatically detects which DSL line to use. The DSL and ATM panel allows you to select a DSL line and manually configure your ATM settings. From the DSL Line Selection drop-down menu, select Automatic, Line 1 (inner pair), or Line 2 (outer pair).

  • Page 29: Enabling Hostname Override

    Broadband Link Tab Enabling Hostname Override In the DHCP Host Name field, enter the DHCP host name you want the gateway to use. This field is only relevant if your ISP uses DHCP host name authentication. Modifying the Broadband IP By default, the gateway automatically obtains its Internet address.

  • Page 30: Home Network Tab

    Home Network Tab This chapter describes the 2Wire gateway Home Network features, and provides detailed instructions on how to customize your network settings. Viewing Your Home Network Summary The Home Network Summary page displays information about the devices installed on your network.
  • Page 31 (such as a Web server that hosts online games). The status of each device is shown in the Local Devices list in your 2Wire gateway user interface. Each device on your home network is represented with a computer icon.

  • Page 32: Understanding The Status At A Glance Panel

    Your 2Wire gateway has an integrated wireless access point, which enables you to connect your wireless- enabled computers to your home network. By default, the 2Wire gateway ships with WEP enabled and a preconfigured network name. The default WEP key is located on the bottom of the gateway, next to the serial number.
  • Page 33 Home Network Tab • Click the Wireless Settings link to open the Configure the Wireless Network page. Figure 13. Configure the Wireless Network Page...

  • Page 34: Customizing Security Settings

    You should always enable encryption for wireless communication. When encryption is enabled, you must define an encryption key for the 2Wire gateway’s wireless access point and configure that same key on each wireless client that will use your 2Wire gateway wireless network.

  • Page 35: Configuring Mac Filtering

    Home Network Tab Configuring MAC Filtering The Media Access Control (MAC) address is a unique number assigned to computer hardware. When setting up your network, you can set your Wireless Broadband Router to give access only to certain MAC addresses. By doing so, you limit access only to your computer hardware and no one else's. In the MAC Filtering pane, click the button.

  • Page 36: Configuring Advanced Settings

    Setting up a Private Network By default, the 2Wire gateway uses the 192.168.1.0/255.255.0.0 IP address range. You can select from two additional IP address ranges, or configure the network settings manually. You should manually configure these settings ONLY if you thoroughly understand IP internetworking, because an incorrect configuration can cause unpredictable results.
  • Page 37 Home Network Tab • Click the Advanced Settings link under the tab to open the Edit Advanced Home Network Settings page. Figure 14. Advanced Home Network Settings Page...

  • Page 38: Setting Up A Public Routed Subinterface

    IP addresses. If you are using the 2Wire Network Support Tool, you can renew the DHCP lease by selecting “Refresh Network Connection” in the Network Support Tool menu.

  • Page 39: Setting Up A Public Proxied Subnet

    Default DHCP Pool IP addresses from those pools. Showing a Device as Inactive To show a device as Inactive: Open a Web browser and access the 2Wire gateway user interface. Click the tab. Home Network Click the Advanced Settings link under the tab.

  • Page 40: Firewall Tab

    Network Address Translation (NAT). Translates a local network’s IP address to an external address maintained by the 2Wire gateway, effectively “hiding” the existence of a home network to the Internet. The 2Wire gateway then uses this external address to communicate with the Internet on behalf of devices connected to the local network.

  • Page 41: Viewing Your Firewall Summary

    The Firewall Summary page provides summary information and links to the most commonly used security- related features of your system. To access the Firewall Summary page: • Open a Web browser and access the gateway user interface by entering http://gateway.2wire.net. • Click the tab to open the View Firewall Summary page. Firewall Figure 15.

  • Page 42: Hosting An Application

    Firewall page. Hosting an Application When you host an application on your network for Internet users to access, you must configure the 2Wire gateway firewall to pass through specific application data to a selected computer. To host an application: •...
  • Page 43 Firewall Tab • Click the Firewall Settings link under the tab to open the Edit Firewall Settings page. Figure 17. Edit Firewall Settings Page From the pull-down menu, select the computer that you wish to host the application. Select a computer Click the radio button.

  • Page 44: Updating The Application Profile List

    To create a new application profile: • Open a Web browser and access the gateway user interface by entering http://gateway.2Wire.net. • Click the tab. Firewall •...
  • Page 45 Firewall Tab • In the Applications panel, click the link to open the Edit Application Add a new user-defined application page. Figure 18. Edit Application Page...
  • Page 46 Repeat these steps for each port or range of ports required for the application profile. To edit or delete an application profile: • Open a Web browser and access the 2Wire gateway user interface by entering http://gateway.2Wire.net. • Click the tab.

  • Page 47: Allowing All Applications (Dmzplus)

    Firewall Tab • In the Applications panel, click the link. The Select a Hosted Edit or delete user-defined application Application page opens. Figure 19. Select a Hosted Application Page In the User-Defined Application Profiles panel, highlight the application you wish to edit or delete. To edit the application profile, click .
  • Page 48 A computer in DMZplus mode is less secure because all available ports are open and all incoming Internet traffic is directed to this computer. To configure DMZplus: • Open a Web browser and access the 2Wire gateway user interface by entering http://gateway.2Wire.net. • Click the tab.

  • Page 49: Viewing The Firewall Log

    Restart the computer. Viewing the Firewall Log The 2Wire gateway keeps a log of all firewall-related events that occur. Each log entry contains the date and time the event occurred, the severity level of the event, and details about the event.
  • Page 50 Firewall Tab • Click the Firewall Log link under the tab to open the View Firewall Log page. Figure 21. View Firewall Log Page The following table provides additional information about the log entries. Severity • Info. Informational only—the event does not imply a threat to network security.

  • Page 51: Configuring The Firewall (Advanced)

    Firewall Tab Configuring the Firewall (Advanced) The Edit Advanced Firewall Settings page allows you to configure advanced features on your firewall. Figure 22. Edit Advanced Firewall Settings Page Note: These features should be used only if you are thoroughly familiar with firewalls and networking.

  • Page 52: Enabling Advanced Security

    Firewall Tab Enabling Advanced Security Your 2Wire gateway firewall already provides a high level of security. You can configure the firewall to provide advanced security features, including stealth mode, strict UDP , or block pings. Stealth Mode In normal firewall operation, when an unknown remote device makes a request to connect to a user’s network the firewall does not allow the connection to be made and responds with a “connection not...
  • Page 53 Firewall Tab • Click the Advanced Settings link under the tab to open the Edit Advanced Firewall Settings page. In the Security pane, click the checkbox. Stealth Mode Click SAVE...

  • Page 54: Block Ping

    IP address (for example, 105.246.172.72) from the domain name (for example, www.mynetwork.com). If you enable Block Ping, your network will block all ping requests. To block ping: • Open a Web browser and access the 2Wire gateway user interface by entering http://gateway.2Wire.net. • Click the tab.

  • Page 55: Strict Udp Session Control

    Strict UDP instructs the 2Wire gateway to be more restrictive about what packets are allowed to transmit over an established connection from a local network computer to the Internet. In addition to relying on information about the destination (3-tuple), the 2Wire gateway will also use information about the source of the connection (5-tuple).

  • Page 56: Allowing Inbound And Outbound Traffic

    If you configure the firewall to block an Inbound protocol, you may disable support for hosted applications that require that type of protocol. To block an Inbound or Outbound protocol: • Open a Web browser and access the 2Wire gateway user interface by entering http://gateway.2Wire.net. • Click the tab.
  • Page 57 Not a start session packet — drop packet. ICMP destination unreachable — terminate session. To disable attack detection for a specific port: • Open a Web browser and access the 2Wire gateway user interface by entering http://gateway.2Wire.net. • Click the tab.
  • Page 58 Firewall Tab • Click the Advanced Settings link under the tab to open the Edit Advanced Firewall Settings page. Figure 23. Edit Advanced Firewall Settings Page In the Attack Detection panel, deselect the appropriate checkbox. Click SAVE...

  • Page 59: Management And Diagnostic Console

    This chapter describes the 2Wire gateway Management and Diagnostic Console (MDC). The Management and Diagnostic Console provides information about the status of the 2Wire gateway, its broadband network connections, attached home networking devices, system and security information, and a running log of any error conditions.
  • Page 60 DNS Resolve Traffic Shaping Link Manager Detailed Log Note: The link groups that display are dependent on the 2Wire gateway model. For example, DSL Diagnostics will display only if a user has a gateway that connects to the Internet via DSL.

  • Page 61: System Summary Page

    Troubleshooting pages allow you to view detailed logs that maintain a record of all significant 2Wire gateway events, and to perform diagnostic tests. For example, if you are experiencing connection problems you can use the Ping tool on the WAN Tests page to ensure that the 2Wire gateway can “ping” a designated IP address.

  • Page 62: Remote Management Feature

    Advanced - Traffic Shaping The following section shows Management and Diagnostic Console pages and describes how to use the information provided to troubleshoot the 2Wire gateway. Note: A configuration profile with Write Access allows for remote changes in the Management and Diagnostic Console, and a configuration profile with Full Access allows for viewing of all MDC pages.

  • Page 63: System Summary Page

    Management and Diagnostic Console System Summary Page The System Summary page shows general information about the 2Wire gateway, its configuration, and components. Figure 24. MDC System Summary Page Depending on the service provider and the components installed, the System Summary page includes the...
  • Page 64 Configuration Key Code The key code associated with the current provisioning settings. The value is Unprovisioned if the 2Wire gateway has not yet been provisioned. System Time The day, month, year, and time; or “Retrieving date and time settings from Internet” if not set.

  • Page 65: Broadband Link - Summary Page

    Management and Diagnostic Console Broadband Link - Summary Page The Broadband Link - Summary page allows you to view 2Wire gateway broadband connectivity-related settings, and reset the Broadband Link and ISP Connection. Figure 25. MDC Broadband Link Summary Page The Broadband Link – Summary page includes the following information:...
  • Page 66 PPPoE. IP Address Range The broadband address of the 2Wire gateway. Subnet Mask The subnet mask to be used by the 2Wire gateway on the broadband link. Gateway The IP address of the default gateway (default router) that...
  • Page 67 Management and Diagnostic Console Item Description Primary DNS The IP address of the primary DNS server that the 2Wire gateway is to use for DNS name resolution on the broadband link. Secondary DNS The IP address of the secondary DNS server that the 2Wire gateway is to use for DNS name resolution on the broadband link.

  • Page 68: Broadband Link - Statistics Page

    Management and Diagnostic Console Broadband Link - Statistics Page The Broadband Link - Statistics page shows statistics associated with the 2Wire gateway broadband link. Note: To update the information displayed on this page, click the browser’s Refresh button. Figure 26. MDC Broadband Link Statistics Page The Broadband Link –...
  • Page 69 Management and Diagnostic Console Item Description Current Connection Current Noise Margin. The current downstream and upstream noise margin in dB. Current Attenuation. The current downstream and upstream DSL attenuation in dB. Current Output Power. The current downstream and upstream DSL transmit and receive power in dB. Transmit The cumulative number of cells transmitted, and the number and percentage transmitted in error.

  • Page 70: Broadband Link - Detailed Dsl Statistics Page

    Broadband Link - Detailed DSL Statistics Page Note: This link is present only if the 2Wire gateway connects to the Internet via ADSL. The Broadband Link – Detailed DSL Statistics page shows a set of cumulative DSL statistics associated with the 2Wire gateway.
  • Page 71 2Wire gateway was last restarted, and the elapsed time since the last line search initialization. Loss of Signal Failures The number of DSL loss of signal failures since the 2Wire gateway was last restarted, and the elapsed time since the last loss of signal failure.
  • Page 72 Management and Diagnostic Console Item Description Cumulative Sec.w/Severe The number of severely errored seconds since the 2Wire Errors gateway was last restarted, and the elapsed time since the last severely errored second. Corrected Blocks The number of corrected DSL superframes that had data errors detected during reception.

  • Page 73: Broadband Link - Configuration Page

    Management and Diagnostic Console Broadband Link - Configuration Page The Broadband Link – Configuration page allows you to modify specific broadband connection settings. Figure 28. MDC Broadband Link Configuration Page Note: Modifying the settings on this page can impact the ability of computers on the local network to access the broadband connection.

  • Page 74: Modifying Dsl And Atm Settings

    (always-on). If the value is between 1 to 10080 minutes, the PPP session will timeout if the 2Wire gateway does not detect outbound traffic destined for the Internet in the specified time. When the 2Wire gateway detects outbound traffic, the session is reestablished.

  • Page 75: Modifying Hardware Address

    Manually configure your DNS information In the Primary Server field, enter the IP address of the primary DNS server that the 2Wire gateway is to use for DNS name resolution. In the Secondary Server field, enter the IP address of the secondary DNS server that the 2Wire gateway is to use for DNS name resolution.

  • Page 76: Local Network - Status Page

    The Local Network – Status page includes the following information: Item Description Gateway The IP address allocated to the 2Wire gateway. IP Network The IP address used by the network. Subnet Mask The subnet mask allocated to the 2Wire gateway.
  • Page 77 Management and Diagnostic Console Item Description DHCP Timeout The time, in minutes, before the DHCP lease must be renewed. Devices Ethernet The number of Active and Inactive Ethernet devices on the network. Wireless (802.11) The number of Active and Inactive wireless devices on the network.

  • Page 78: Local Network - Statistics Page

    Management and Diagnostic Console Local Network - Statistics Page The Local Network – Statistics page shows information about the interfaces on the local network. Figure 30. MDC Local Network Statistics Page The Local Network – Statistics page includes the following information: Item Description Ethernet...
  • Page 79 Ethernet home network interface, the number of payload bytes received, and the number and percentage of received packets in error. Wireless (this field is present only on wireless 2Wire gateway models) Transmit The cumulative number of frames transmitted over the...

  • Page 80: Local Network - Device List Page

    Management and Diagnostic Console Local Network - Device List Page The Local Network - Device List page displays information about each device in the local network. Figure 31. MDC Local Network Device List Page The following information is displayed. • Identity.

  • Page 81: Local Network - Wireless Settings Page

    • Network Name. The name assigned to your wireless network. The default is 2WIREXXX, where XXX represents the last three digits of your 2Wire gateway serial number (for example, 2WIRE954). • Channel. The radio frequency band the access point uses for your wireless network (the default is 6).

  • Page 82: Customizing Security Settings

    You should always enable encryption for wireless communication. When encryption is enabled, you must define an encryption key for the 2Wire gateway’s wireless access point and configure that same key on each wireless client that will use your 2Wire gateway wireless network.

  • Page 83: Local Network - Configuration Page

    Management and Diagnostic Console Local Network - Configuration Page Note: To access this page, your network must have the Remote Management feature enabled. If the feature is not enabled, an error message will display when you click the link to access this page.

  • Page 84: Public Routed Subinterface Settings

    Router error page displays in the gateway user interface if the gateway detects the presence of a third-party router. If a third-party router is connected to the 2Wire gateway, the network can become unstable because both devices are trying to manage private IPs via NAT.

  • Page 85: Firewall - Settings Page

    Management and Diagnostic Console Firewall - Settings Page Note: To access this page, your network must have the Remote Management feature enabled. If the feature is not enabled, an error message will display when you click the link to access this page.

  • Page 86: Hosting An Application

    Management and Diagnostic Console Hosting an Application To host an application on the gateway’s network for Internet users to access (such as a Web server), the firewall must be configured to allow users on the Internet to access it. To host an application: From , select a computer from the pull-down menu.
  • Page 87 Management and Diagnostic Console To create an application profile: Click the Add a new user-defined application link. The Edit Application page opens. Figure 36. MDC Firewall Edit Application Page In the Application Name field, enter a name for the application profile. In the Protocol field, click the radio button.

  • Page 88: Allowing All Applications

    Management and Diagnostic Console Allowing all applications DMZplus is used for hosting applications if an application will not operate properly using the “Allow individual application(s)” option. When in DMZplus mode, the designated computer: • Shares the gateway’s IP address. • Appears as if it is directly connected to the Internet.

  • Page 89: Firewall - Detailed Information Page

    Management and Diagnostic Console Firewall - Detailed Information Page Note: To access this page, your network must have the Remote Management feature enabled. If the feature is not enabled, an error message will display when you click the link to access this page.

  • Page 90: Firewall - Advanced Settings Page

    Management and Diagnostic Console Firewall - Advanced Settings Page Note: To access this page, your network must have the Remote Management feature enabled. If the feature is not enabled, an error message will display when you click the link to access this page.

  • Page 91: Enabling Security Features

    Disabling Attack Detection By default, the 2Wire gateway firewall rules block the attack types listed in the Attack Detection pane. Some hosted applications require that the user open specific ports (for example, TCP or UDP) to allow outside users to access their network.

  • Page 92: Voice Server - Summary Page

    Management and Diagnostic Console Voice Server - Summary Page Note: This link is present only if the 2Wire gateway is VoIP-enabled. The Voice Server - Summary page shows summary information about the voice line(s) and their profile mappings.

  • Page 93: Voice - Configure Server Page

    Voice - Configure Server Page Note: This link is present only if the 2Wire gateway is VoIP-enabled. The Voice - Configure Server page allows you to edit a profile that is associated with your VoIP services, and is used primarily for test purposes.
  • Page 94 Management and Diagnostic Console The Edit VoIP Settings panel displays the current SIP settings, and allows you to edit the settings. The following table describes the fields. Server IP Address Corresponds to the SIP proxy address. Port Corresponds to the SIP proxy destination port. Number of Lines Displays the number of lines allowed on the gateway.
  • Page 95 Management and Diagnostic Console From the left navigation field under the Voice subheading, click Configure Line Association. The Voice - Associate Server page opens. Choose a line and associate it with a server from the pull-down menu. If applicable, repeat the process with another VoIP line.
  • Page 96 Management and Diagnostic Console The Voice Server - Summary page displays. Active profiles are listed, as are Line/Profile associations. To make any changes, return to the previous step.

  • Page 97: Troubleshooting - Dsl Diagnostics Page

    Management and Diagnostic Console Troubleshooting - DSL Diagnostics Page The Troubleshooting - DSL Diagnostics page displays data associated with the 2Wire gateway’s DSL link. Figure 40. MDC Troubleshooting DSL Diagnostics Page...

  • Page 98: Analyzing General Information

    Management and Diagnostic Console Analyzing General Information The General Information pane shows diagnostic information for the current DSL connection (or connection attempt). These values are also listed in the last row of the Training History pane. Item Description Value Comment DSLAM Lists information about the DSLAM, including country,...

  • Page 99: Reviewing Training History

    Management and Diagnostic Console Item Description Value Comment Impulse Noise Indicates the number of The ideal value is Suspicious - Comp. Tones compensation tones on which zero (0). Impulse noise detected impulse noise is detected. For non-interleaved lines with impulse noise, the connect rate will be lowered to avoid excessive errors on the line;...
  • Page 100 Management and Diagnostic Console Item Description Max 2 Latest estimate of maximum achievable rate adjusted for changing line conditions. Max 3 Current or final estimated maximum achievable rate without impulse noise compensation. Mgn 1 Noise margin (in dB) at the start of the connection. Mgn 2 Latest noise margin adjusted for changing line conditions since the connection was first established.

  • Page 101: Reviewing Bitloading

    Management and Diagnostic Console Item Description Exit Code Indicates the reason for a lost connection or a terminated training attempt. Following are examples of the typical values that can be represented: ERR_LOF_LIMIT - Retrained due to loss of framing. ERR_LOS_LIMIT - Retrained due to loss of signal. ERR_HI_BER_LIMIT - Retrained due to excessive CRCs.

  • Page 102: Troubleshooting - Event Log Page

    Management and Diagnostic Console Troubleshooting - Event Log Page The Troubleshooting – Event Log page displays all security related events for the broadband and local network. Log information is stored in an 8 KB buffer. When the buffer is full, the oldest items are purged from the log.
  • Page 103 Warning indicates an unexpected condition that does not affect the 2Wire gateway’s ability to operate (for example, a network problem or the 2Wire gateway is not configured properly). For events that involve the transfer of packets, the following additional information is displayed.

  • Page 104: Troubleshooting - Network Tests Page

    Figure 42. MDC Troubleshooting Network Tests Page The Ping test allows you to ensure that the 2Wire gateway can send data packets to (ping) a remote host. The Traceroute test traces the number of times a data packet sent from the 2Wire gateway is routed before...
  • Page 105 To perform a ping or traceroute test: From the drop-down menu, select Ping or Traceroute. In the Host field, enter the URL of the host location to which you wish the 2Wire gateway to send the ping or traceroute. In the Test field, enter the number of times you want the ping to occur (the maximum is 25) or the number of hops you want traceroute to trace.

  • Page 106: Troubleshooting - Upgrade History Page

    Management and Diagnostic Console Troubleshooting - Upgrade History Page The Troubleshooting - Upgrade History page shows a log of all system software upgrades, and lists the upgrades in the order in which they occurred. Figure 43. MDC Troubleshooting Upgrade History Page...
  • Page 107 The Upgrade History page shows the following information. Item Description Model number The 2Wire gateway model number. Hardware version The current 2Wire gateway hardware version. Software version The current 2Wire gateway software version. Upgrade Log The initial software version, and a record of the last 10 upgrades.

  • Page 108: Troubleshooting - Resets Page

    If the feature is not enabled, an error message will display when you click the link to access this page. The Troubleshooting – Resets page allows you to reset various components associated with the 2Wire gateway network. Figure 44. MDC Troubleshooting Resets Page button in the Local Network field clears all devices from the Local Network list.
  • Page 109 Management and Diagnostic Console button in the Broadband Link field allows you to reset the 2Wire gateway broadband link. For Reset 2Wire gateway models with a DSL connection, this means the DSL connection is reset. button in the Gateway field allows you to restart the 2Wire gateway. During 2Wire gateway restart,...

  • Page 110: Advanced - Syslog Settings Page

    Advanced - Syslog Settings Page The Advanced - Syslog Settings page allows users to maintain a history of security events greater than the capacity of the 2Wire gateway by enabling a syslog server. Note: Use of this feature requires a UNIX or Linux computer running a syslog daemon.

  • Page 111: Advanced - Provisioning Info Page

    Management and Diagnostic Console Advanced - Provisioning Info Page The Advanced – Provisioning Info page displays the parameters with which the 2Wire gateway was provisioned. Figure 46. MDC Advanced Provisioning Information Page...
  • Page 112 Management and Diagnostic Console The gateway provisioning parameters are dynamic, and vary depending on the software version that the gateway is running. • Module Configuration. Configuration parameters for modules listed in the Advanced Link Manager States page. The parameters are set by broadband provisioning. •...

  • Page 113: Advanced - Configure Time Services Page

    Figure 47. MDC Advanced Configure Time Services Page During the 2Wire gateway setup process, you specify the time zone in which you are located so that the time and date are automatically displayed in the 2Wire gateway user interface. These time settings are displayed in the Current Time Settings panel, which shows the current date, time, time zone, and whether the time was automatically or manually configured.
  • Page 114 Management and Diagnostic Console To manually set the time and date: Check the checkbox. Enable In the Time field, enter the time in 24-hour HH:MM:SS format (for example, 10:02:11). In the Date field, enter the date in YYYY/MM/DD format (for example, 2006/10/09). From the Time Zone pull-down menu, select the time zone.

  • Page 115: Advanced - Configure Services Page

    If the feature is not enabled, an error message will display when you click the link to access this page. The Advanced – Configure Services page allows you to enable the 2Wire gateway to operate in bridged mode, change the timeout settings for NAT, enable notification messages, enable the SIP ALG, and change the upstream maximum transmission rate.
  • Page 116 IMPORTANT: Bridged mode is intended for testing purposes only, as in WT-062 (ADSL), BER (Bit Rate Error), or industry standard performance tests. When routed mode is disabled, the 2Wire gateway can no longer be managed via CMS, and any DSL connection will require an external PPP connection (via software of third-party hardware).
  • Page 117 Management and Diagnostic Console c. Click Internet Protocol (TCP/IP), then click the button. Properties d. In the General tab, click the radio button. Use the following IP address In the IP address field, enter an IP address between 192.168.1.1 to 192.168.1.254. In the Subnet mask field, enter 255.255.255.0.

  • Page 118: Changing Timeout Parameters

    The MTU (Maximum Transmission Unit) is the largest size packet or frame, specified in octets (eight-byte bits), that can be sent from a computer to the network. The 2Wire gateway’s MTU varies, depending on the connection type used (for example, PPP or direct IP).
  • Page 119 Management and Diagnostic Console To change the gateway’s upstream MTU: In the Force Upstream MTU field, enter the value specified by the service provider. Click the button. Submit...

  • Page 120: Advanced - Static Routes

    Management and Diagnostic Console Advanced - Static Routes Note: To access this page, your network must have the Remote Management feature enabled. If the feature is not enabled, an error message will display when you click the link to access this page.
  • Page 121 Management and Diagnostic Console The Route List shows a list of static routes defined by the user. For each user-defined static route, the following information is displayed: • Subnet IP • Subnet Mask • Gateway • Interface...

  • Page 122: Advanced - Dns Resolve Page

    Management and Diagnostic Console Advanced - DNS Resolve Page Note: To access this page, your network must have the Remote Management feature enabled. If the feature is not enabled, an error message will display when you click the link to access this page.

  • Page 123: Advanced - Traffic Shaping Page

    If the feature is not enabled, an error message will display when you click the link to access this page. The Advanced - Traffic Shaping page allows users to change the 2Wire gateway’s maximum upstream connection rate. Figure 51. MDC Advanced Traffic Shaping Page Warning: Modifying the gateway’s configuration settings may impede or interrupt the user’s...

  • Page 124: Advanced - Link Manager States Page

    Management and Diagnostic Console Advanced - Link Manager States Page The Advanced – Link Manager States page is a tree representation of the 2Wire gateway interface stack, and shows the internal state of the 2Wire gateway. Figure 52. MDC Advanced Link Manager States Page The Link Manager States page is used to gather dynamic information on internal networking modules, and is based on the runtime configuration of the 2Wire gateway.
  • Page 125 Management and Diagnostic Console To view information about each node, click the node link. Information displays below the Link Manager States tree, and includes the following: Node Information Description Link status Up. The link is functioning properly. Climbing. The link is attempting to establish a connection. Down.
  • Page 126 Primary broadband PPPoA configuration module. rtatm0 Primary broadband routed ATM configuration module. The nodes that display are dependent on the 2Wire gateway. For example, 2Wire gateways that are not connected to the Internet via ADSL will not display ADSL information.

  • Page 127: Advanced - Detailed Log Page

    Management and Diagnostic Console Advanced - Detailed Log Page The Advanced – Detailed Log page is a debug log facility modeled after syslog, and provides advanced diagnostic capabilities. Figure 53. MDC Advanced Detailed Log Page Note: The Detailed Log retains a persistent (across upgrades and system restarts) record of gateway events.
  • Page 128 Management and Diagnostic Console From the pull-down menus, you can select the level of filtering you want to view (for example, DBG or Filter higher) and the specific gateway component that was affected. Each log displays the following information: • Status level: DBG (debug), INF (informational), NTC (notice), WRN (warning), ERR (error), FTL (fatal), ALR (alarm), or EMR (emergency).
  • Page 129 Management and Diagnostic Console Filter Description dhcpd DHCP server DSL modem and DSL control module dslice DSL hardware Ethernet device ethatm Ethernet to ATM bridge (1483) Firewall gpio GPIO (general purpose input/output) device hostapd Wireless access point daemon hpna HPNA interface httpd HTTP daemon initd...
  • Page 130 Management and Diagnostic Console Filter Description netdev Network device core nodesd Network device status daemon pdump Packet dump (used for debugging) Package management Public Key Infrastructure subsystem Point-to-Point Protocol daemon reset Reset switch driver rpcd RPCD daemon logs for CMS interaction rtatm Routed ATM driver Voice SLIC drivers...

  • Page 131: Glossary

    Internet traffic, such as Web (HTTP) servers, FTP servers, SMTP (e-mail) servers and DNS servers. DNS (Domain Name System). The DNS is the way that Internet domain names (such as www.2wire.com) are located and translated into IP addresses.
  • Page 132 Glossary IP Address. A numeric identifier for your computer. Just as the post office delivers mail to your home address, servers know to deliver data to your computer based on your IP address. IP addresses can be dynamic, meaning that your computer “borrows” the IP address for the necessary timeframe, or they can be fixed, meaning that the number is permanently assigned to your computer.
  • Page 133 Glossary PPPoA (Point-to-Point Protocol over ATM). A specification for connecting multiple computer users on an Ethernet LAN to a remote site through common customer premises equipment (such as a modem). PPPoA combines the Point-to-Point Protocol (PPP), commonly used in dialup connections, with the ATM (Asynchronous Transfer Mode) protocol, which supports multiple users in a LAN.
  • Page 134 Wireless. Transmission of data over radio waves rather than wiring. Wireless channel. The 2Wire gateway supports up to 13 wireless channels (based on country restrictions). For example, the United States and Canada support channels 1 to 11; Europe and Australia support channels 1 to 13.
  • Page 135 Glossary Channel Range Channel 3 2409.5 MHz - 2434.5 MHz Channel 4 2414.5 MHz - 2439.5 MHz Channel 5 2419.5 MHz - 2444.5 MHz Channel 6 2424.5 MHz - 2449.5 MHz Channel 7 2429.5 MHz - 2454.5 MHz Channel 8 2434.5 MHz - 2459.5 MHz Channel 9 2439.5 MHz - 2464.5 MHz...

  • Page 136: Regulatory Information

    Equipment Repairs Do not, under any circumstances, attempt any service, adjustments, or repairs on this equipment. Instead, contact your local 2Wire distributor or service provider for assistance. Failure to comply may void the product warranty. Location – Environmental Considerations Do not plug the power pack into an outdoor outlet or operate the terminal outdoors.
  • Page 137 If trouble is experienced with this equipment, please contact 2Wire, or your local 2Wire distributor or service center in the U.S.A. for repair and/or warrant information.
  • Page 138 MPE/SAR Labeling WARNING: While this device is in operation, a separation distance of at least 20 cm (8 inches) must be maintained between the radiating antenna inside the Equipment Under Test (EUT) and the bodies of all persons exposed to the transmitter in order to meet the FCC RF exposure guidelines.

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