Troubleshooting Guide - Shark S3901UKL Owner's Manual

Troubleshooting Guide

PROBLEM
The Shark Lift-Away
®
Pro Steam Pocket
®
will not turn-on.
The unit will not make
steam.
The Shark Lift-Away
®
Pro Steam Pocket
®
leaves water on the floor.
Cannot select steam
setting/flashing blue light
remains on.
The Shark Lift-Away
®
Pro Steam Pocket
®
left a white spot on the floor.
Floors are cloudy, streaky
or spotty after steaming.
The Shark Lift-Away
®
Pro Steam Pocket
®
is hard to push.
18 www.lakeland.co.uk
POSSIBLE REASONS & SOLUTIONS
Your steam mop should be securely plugged into an electrical outlet only.
™
Check your fuse or breaker.
Mop
If your unit still does not work, give us a call at: Freephone 0800 862 0453.
Is there water in the water tank? If not, add water to your steam mop
following instructions on page 5.
If the unit still does not make steam, follow the instructions on page 17 to
clean the nozzle.
Check to see if your cleaning pocket is too wet. We recommend you unplug
™
the steam mop and change the cleaning pocket.
Mop
Make sure the cleaning pocket is attached correctly.
If you have already plugged in your unit, unplug and try a different outlet.
This may reset the standby mode.
Add water to the tank and select steam setting by pressing the standby
button.
If your unit still does not work, give us a call at: Freephone 0800 862 0453.
Do not leave your steam mop on the floor with a damp or wet cleaning
™
pocket.
Mop
If you're using tap water, we recommend switching to distilled water.
Make sure the cap is securely on the water tank.
The cleaning pocket might be dirty. Flip or change the cleaning pocket.
If you washed the cleaning pocket with powder detergent, then your pocket
could be damaged and require replacement.
This could also be an indication of prior soap or grease residue that has
accumulated on the floor. As our steam mops use only a small amount of
water, it may not be wet enough to rinse off the accumulation that the
steam is bringing to the surface. We suggest rinsing the floor with nothing
but water, letting it dry, and then steam mopping again with a clean pocket.
One or more rinses generally removes the residue.
A more stubborn case may require you to rinse the floor with a mix of one
part vinegar and two parts water.
Make sure the cleaning pocket is attached correctly.
™
Mop
Check to see if the cleaning pocket is excessively dirty. If so, replace the
cleaning pocket.