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Appendix C | Trouble Shooting
Redcare Secure does not start up
Ensure that the DC power is connected, and that no headers have been left inserted on the board
Redcare Secure doesn't connect to Redcare Enterprise Service Platform
Check that the DRN / Agency ID (Quick start page) is set to "0"
Check that the account has been activated in the Redcare ESP server.
Check if this Redcare secure unit has already been connected under a different account.
Check that the Config / Learn Headers are not shorted.
Alarm panel does not break dial tone
Check the connection to the alarm panel
Check if the alarm panel has been set to DTMF dialling
Plug in a standard DTMF phone and dial a digit to check that it can break dial tone
No alarms sent to ARC
Ensure that the panel is configured to report using a supported format (ContactID, Ademco High
Speed, SIA).
Unexpected PSTN Voltage fail (955) alarms.
Test that the unit is correctly identifying the PSTN voltage using the following test.
Enter configuration mode with a DTMF telephone. (see DTMF configuration section)
To start the PSTN voltage test enter *59*, this will play a repeating sound until # is pressed.
The LED scrolling pattern shall stop and the power LED shall be on solid.
While running, the test shall display the PSTN line status on SS1 and SS2 LED's.
With no PSTN line voltage, SS1 and SS2 shall be off.
With a PSTN line connected SS1 and SS2 shall be solid.
With a PSTN line connected and a premises phone off-hook, SS1 shall be solid and SS2 off.
To end the PSTN voltage test key #
Line voltage monitoring can be turned off where necessary with *52*0
It can be turned back on with *52*1 (default)
Note: When Line voltage monitoring is turned on the Line in use (LIU) mechanism is overridden.
If line voltage monitoring is turned off then no line voltage (955) alarms will be transmitted.
British Telecommunications plc 2012
Installation, Maintenance and Operation Manual V24a (June 2012)
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