Table of Contents
Advertisement
8 |
Maintenance and Operations
The Redcare Secure product is managed by the ESP servers, and appropriate alarms are raised to
alert the ARC to faults (see appendix B). This section describes the operational and maintenance
activities that may be required.
Internal Access
The Redcare Secure unit is usually installed in a tamper monitored alarm system, so in general it is
necessary to authorise yourself with the monitoring ARC before opening the unit. Once you have
alerted the ARC:
1. Remove all watches, rings or other metal objects from your hands.
2. Use ESD protection.
Unit Replacement
To replace the unit, perform the following actions:
1. Switch off and disconnect the mains supply of the host alarm system.
2. Remove all watches, rings or other metal objects before opening the lid.
3. Disconnect and remove the battery of the host alarm system.
4. Mount the replacement unit and replace cable as per Section 0.
5. Reconnect the mains supply and switch on.
6. Contact the Redcare Helpline. The new unit serial number (SID) will need to be entered into the
ESP by Redcare staff, to bring the new unit back into service.
If a unit is being changed out for a SIM-less maintenance spare, then the SIM card must be
removed from the failed unit and inserted into the replacement unit. Carry out this procedure as
follows.
1. Power down the failed unit
2. Remove the 3 screws that secure the PCB to its plastic.
3. Remove the PCB
4. Remove the SIM card from the holder on the underside of the PCB
5. Write down the 20 digit SIM number as printed on the SIM card
6. Insert this SIM card into the holder on the replacement unit.
7. Connect up the replacement unit
8. Contact the Redcare Helpdesk and quote them the TA ID, Unit Serial Number (SID) and SIM
number.
Installation, Maintenance and Operation Manual V24a (June 2012)
Page 28 of 40
British Telecommunications plc 2012
Advertisement
Table of Contents
