Show Queue Size To Ucd Agent; Collect Call Barring - Siemens HiPath 1100 User Manual

Step by step
IN SERVICE / OUT OF SERVICE
IN SERVICE
MORE FEATURES ?
*405=SHOW QUEUE?
qhdi
SHOW QUEUE
Calls in the queue:(X)
The display indicates on that the agent is in service.
The message will only be shown if the extension
is on the hook.

Show queue size to UCD agent

This shows the number of calls in the hold queue of the
UCD agent for 5 seconds on the left of the first line of
the display.
Required: The extension should be logged in to the
UCD group.
Press to access the Service menu.
Select and confirm.
or
Enter the code to show calls in the queue.
or
If the LED is lit, press the "Show queue" key.
The number of calls in the hold queue is shown.

Collect call barring

When this feature is activated, the system automatically
rejects all incoming collect calls over a digital line. Calls
received over an analog line are rejected only at the mo-
ment they are answered.
Types of collect call barring:
• Collect call barring by extension
(see Programming an extension - collect call barring
by extension, in the programming manual)
• Collect call barring for a UCD subscriber group
The system bypasses collect call barring for mem-
bers and non-members of the UCD group. This
means that collect call barring is only acknowl-
edged.
Functions used when receiving calls
81