Genie Excelerator 3531835447 User Manual page 28

Problem What To Do
Opener does not run 1. Check power source.
from Remote Control A. If Opener is connected to an outlet:
• Plug a working lamp into outlet used for Power Head.
• If lamp glows, power source and outlet are OK.
. If not, check fuse or circuit breaker or non-compatible GFCl.
NOTE: A licensed electrician must replace non-compatible GFCI's.
B. If Opener is connected to a wiring box:
. Check fuse is not blown, or circuit brea ker is"Closed" (not tripped).
. If still no power, have a licensed electrician check circuit and wiring.
2. If power is OK:
. Check connections at Power Head Terminals (seeWall Console Installation page 18), tightening any
loose connections.
Have a Genie Factory Authorized Dealer check that Ribbon Cable between Controller Board and Motor Drive
Board is properly connected to Connectors on Circuit Boards, or call Customer Service at 1-800-3S-GENIE.
Door Opener starts . Check Wires to ensure that they are not cut (Stapes can cut insulation and short Wires).
for no apparent reason Replace any shorting Staples and shorted Wires.
. Was Remote Control lost or stolen? If so, erase all Remote Control codes from Receiver's memory
and reprogram for remaining remote controls. (See Erase All Receiver Memory on page 22).
,x ,,
Door starts down, then . Check Close Limit Switch setting (see Set Limit Switches and Force Controls on page 20).
stops before it is Adjust as needed.
completely closed . Check for shorted Wires.
. Check garage door for binding.
Door starts down, then • If a new installation, check Door Arm position.
stops and goes back up • Check operation of Contact Reversefunction.
• Check Safe-T-Beam ®System for beam obstruction or misalignment of Lenses.
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• CheckSafe-T-Beam System diagnostic code.
• Check CloseForceadjustment (seeSet Limit Switches and ForceControls on page 20). Adjust as needed.
. Check garage door for binding.
Door will only run closed • Check Open Limit Switch for a short circuit and for proper wiring.
. Check Open Force adjustment (seeSet Limit Switches and ForceControls on page 20). Adjust asneeded.
. Check condition of garage door and door spring(s).
. J:_R __}6.If you suspect a problem with the garage door hardware or springs,contact a Genie
Factory Authorized De aler for service,or contact Customer Serviceat 1-800-3S-GENIE.
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Door will only run open • Check Safe-T-Beam System asdetailed in the Safe-T-Beam ®SystemSelf-diagnosticTroubleshooting Chart
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(seeSafe-T-Beam SystemSelf-diagnosticTroubleshooting Section on page 26).
. Check CloseLimit Switch for a short circuit and for proper wiring.
. Check CloseForceadjustment (seeSet Limit Switches and ForceControls on page 20). Adjust as needed.
Lights will not turn off . DisconnectWires connecting Wall Console to Power Head (seeWallConsole Installation on page 18).
Checktheir condition and either replace or reconnect.
. Until a replacement Wall Consolecan be obtained, disconnectWall Consoleand use only Remote Controls
or WirelessKeypad to operate Opener.
Door starts up, but stops • Check (ensure) that garage door and Opener are in good repair, properly lubricated, and properly
before it is balanced as detailed in Maintenance Section.
corn pletely open . W _ H' : If you suspecta problem with the garage door hardware or springs,contact a Genie
Factory Authorized De aler for service,or contact Customer Serviceat 1-800-3S-GENIE.
. Check Open Limit Switch for a short circuit and for proper wiring.
. Check Open Forceadjustment (seeSet Limit Switches and ForceControls on page 20). Adjust as needed.
Operator runs,but door • EnsureMagnetic CarriageAssembly is engaged to RailDrive Screw(seeInstall Magnetic CarriageAssembly
does not move onto Railson page 10).
. Check Forceadjustment (seeSet Limit Switches and ForceControls on page 20). Adjust as needed.
. Checkthat all sectionsof RailDrive Screware turning when Motor runs. If not:
- Checkcondition (not cracked,split,or broken) and placement of Coupler. Replaceas needed.
- Checkcondition (not cracked,split,or broken) and placement of Collar and Clip. Replacethem
as needed.
Wall ConsoleVacation . EnsureMagnetic CarriageAssembly is in contact with Close Limit Switch.
Lock function does . Checkwhen door isfully closed,that Carriageactivates Close Limit Switch. If not,adjust position of Close
not work Limit Switch (Seepage 19).