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Returns Procedure
Page 10 of 12
cleaning fluid. Clean the external optics at least every 20 days. Clean the product at
least every 30/60 days.
Always dry the parts carefully after cleaning them.
Never spin a fan using compressed air.
Returned merchandise must be sent prepaid and in the original packing; call tags will
not be issued. Package must be clearly labeled with a Return Merchandize
Authorization Number (RMA #). Products returned without the RMA # will be refused.
Call CHAUVET® and request an RMA # prior to shipping the product. Be prepared to
provide the model number, serial number and a brief description of the cause for the
return. Be sure to pack product properly; any shipping damage resulting from
inadequate packaging is the customer's responsibility. As a suggestion, proper UPS
packing or double-boxing is always a safe method to use. CHAUVET® reserves the
right to use its own discretion to repair or replace product(s).
If you are given an RMA #, please include the following information on a piece of
paper inside the box:
1)
Your name
2)
Your address
3)
Your phone number
4)
The RMA #
5)
A brief description of the symptoms
Gobo Zoom LED 2.0 (Rev. 3)
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