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10. Service
The well-extended Electrolux customer service is available to all our customers.
Before you call customer service:
Assure yourself that no operating error exists.
Check your exhaust hood following the chapter "What to do if ...... "
If you engage customer service:
Note down the following information, which you'll find on the type plate of your device:
Serial number
Model identification
Product number
Please always quote these data in case of:
Calling customer service
Ordering spare parts or accessories
Technical queries
The type plate is located inside the hood body behind the filter.
Note down your observations precisely. This facilitates preparation and the work for our service
technician.
Call the service number at 0848 848 111. Your call will automatically be routed to your closest
service location.
Please be at home when the service technician comes, since he is dependent on your
information.
11. Spare parts – accessories:
Activated carbon refill pack 1 kg,
Filter cleaning agent "Flamil 50 Super" 200 ml,
Stainless steel cleaner 200 ml,
12. Quality control
These devices are subjected to the following tests according to VDE 0701, part 1, and according to
EN60335-1:
Protective ground wire test
High voltage test
Insulation test
Functional and performance test
Mechanical visual inspection
An additional visual inspection is made and the completeness of accessories is verified.
This product has been designed, built, and put on the market in compliance with:
The safety objective of directive "Low Voltage" EG/73/23
The protection requirements of directive "EMC" EG/336/89, amended by directive EG/68/93.
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