Technical Support - Jaton Video-PX8000 Series User Manual

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system, and re-starts the computer. Confirm and modify your IRQ addresses with
qualified computer technician.
Q: Multiple images or unreadable screen after loading video driver.
Explain and Suggestion:
There are a variety of reasons why the display might be distorted. One common
reason is a monitor mis-match. Some older multi-frequency monitors are unable
to switch video modes without being turned off, then turned on again.
If the problem occurring in windows, make sure that you have loaded that proper
video driver, and that the driver is compatible with the monitor being used. Try re-
configuring your application software to use a compatible video mode. If problem
persist in windows, load the standard generic VGA driver. The generic VGA
driver should function properly with virtually every video board and VGA (or
SVGA) monitor available.
If that is an unsatisfactory solution, you may have to upgrade to a monitor that
supports the desired video mode.
Some new monitors are also synchronizing this problem because built-in DDC
(Data-Digital-Channel) feature. Sometime that DDC automatically setup the
display frequency without loading video driver. Try to turn it off, or change
settings of monitor type in your system.
Q: Selection of color, resolution and refresh rate combination that always backs
to default after restart the system.
Explain and Suggestion:
Accordingly, there must be a bug (defected source-code) in video driver, or in the
system. Debug the source-code or fix the error in video driver that should be
done by the driver developer. Likewise, upgrade the video driver from the
manufacturer or from the original software developer is necessary.

Technical Support

In the event you have a technical problem with this product, please
read the README files in the software CD_ROM. Updated drivers are
available through Jaton Web site. Have following information handy
when you contact technical support:
Name of the product.
Software Driver and Version.
System Information, such as CPU speed, BIOS version, Monitor
Specification, etc.
Description of the problems including any error messages.
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