Problems With Remote Management; Problems Accessing The Zyxel Device; Pop-Up Windows, Javascripts And Java Permissions; Table 68 Troubleshooting Telnet - ZyXEL Communications P-335 Plus User Manual

P-335 Plus User's Guide

21.7 Problems with Remote Management

Table 68 Troubleshooting Telnet

PROBLEM
Cannot access the
ZyXEL Device from
the LAN or WAN.

21.8 Problems Accessing the ZyXEL Device

Table 69 Troubleshooting Accessing the ZyXEL Device

PROBLEM
I cannot
access the
ZyXEL Device.
I cannot
access the
web
configurator.

21.8.1 Pop-up Windows, JavaScripts and Java Permissions

In order to use the web configurator you need to allow:
• Web browser pop-up windows from your device.
• JavaScripts (enabled by default).
• Java permissions (enabled by default).
166
CORRECTIVE ACTION
Refer to Chapter 13 on page 117
not be possible.
When NAT is enabled:
• Use the ZyXEL Device's WAN IP address when configuring from the WAN.
• Use the ZyXEL Device's LAN IP address when configuring from the LAN.
CORRECTIVE ACTION
The username is "admin". The default password is "1234". The Password and
Username fields are case-sensitive. Make sure that you enter the correct password
and username using the proper casing.
If you have changed the password and have now forgotten it, you will need to upload
the default configuration file. This restores all of the factory defaults including the
password.
Make sure that there is not a Telnet console session running.
Use the ZyXEL Device's WAN IP address when configuring from the WAN. Refer to
the instructions on checking your WAN connection.
Use the ZyXEL Device's LAN IP address when configuring from the LAN. Refer to for
instructions on checking your LAN connection.
Check that you have enabled web service access. If you have configured a secured
client IP address, your computer's IP address must match it. Refer to the chapter on
remote management for details.
Your computer's and the ZyXEL Device's IP addresses must be on the same subnet
for LAN access.
If you changed the ZyXEL Device's LAN IP address, then enter the new one as the
URL.
See the following section to check that pop-up windows, JavaScripts and Java
permissions are allowed.
for scenarios when remote management may
Chapter 21 Troubleshooting