Problems With The Wan Interface; Problems With Internet Access; Problems With Remote Management; Table 39Troubleshooting The Wan Interface - ZyXEL Communications P-660R-Tx v2 Series User Manual

13.6 Problems with the WAN Interface

Table 39 Troubleshooting the WAN Interface
PROBLEM
I cannot get a
WAN IP address
from the ISP.

13.7 Problems with Internet Access

Table 40 Troubleshooting Internet Access
PROBLEM
I cannot access
the Internet.
Internet
connection
disconnects.

13.8 Problems with Remote Management

Table 41 Troubleshooting Remote Management
PROBLEM
I cannot remotely
manage the ZyXEL
Device from the
LAN or WAN.
Chapter 13 Troubleshooting
CORRECTIVE ACTION
The ISP provides the WAN IP address after authenticating you. Authentication
may be through the user name and password, the MAC address or the host name.
The username and password apply to PPPoE and PPPoA encapsulation only.
Make sure that you have entered the correct Service Type, User Name and
Password (be sure to use the correct case). Refer to
configurator).
CORRECTIVE ACTION
Make sure the ZyXEL Device is turned on and connected to the network.
If the DSL LED is off, refer to
Verify your WAN settings. Refer to the chapter on WAN setup (web configurator).
Make sure you entered the correct user name and password.
If you use PPPoE pass through, make sure that bridge is turned on.
If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer to
Chapter 6 on page 61 (web configurator).
CORRECTIVE ACTION
Refer to Section 10.1.1 on page 87
remote management may not be possible.
Use the ZyXEL Device's WAN IP address when configuring from the WAN.
Use the ZyXEL Device's LAN IP address when configuring from the LAN.
Refer to for instructions on checking your LAN connection.
Refer to Section 13.5 on page 118
connection.
See also Section 13.9 on page
P-660R-Tx v2 Series User's Guide
Section 13.4 on page 118.
in Chapter 10 on page 87
for instructions on checking your WAN
120.
Chapter 6 on page 61 (web
for scenarios when
119