Fault Or Breakdown - Worcester GREENSTAR i SYSTEM User Manual

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FAULT OR BREAKDOWN

This boiler is supported in the UK and Eire by Worcester, Bosch Group.
Specialist Service Engineers are available to attend a breakdown occurring on this boiler.
Invoices for attendance and repair work carried out on this boiler by any third party will
not be accepted.
No charge will be made for parts and/or labour providing:
•
A boiler fault is found and the appliance has been installed within the past 24 months. Reasonable
evidence of this must be supplied on request. i.e. the Benchmark Checklist.
A call-out charge will be made where:
•
– The boiler has been installed for over 24 months.
– Evidence cannot be provided that the first year service inspection has been carried out (i.e. an
entry in the Benchmark Checklist).
– Our Field Service Engineer finds no fault with the boiler.
– The cause of breakdown is misuse or with other parts of your plumbing/heating system, or with
equipment not supplied by Worcester, Bosch Group.
TECHNICAL SUPPORT
No boiler fault is found on over 30% of all service calls.
In the case of a suspected fault, refer to the fault finding section of this guide.
In the event of a boiler fault or breakdown please contact Worcester, Bosch Group appointments team
on 0844 892 3000.
Your advisor will arrange for an engineer to call with the minimum of delay; under normal
circumstances this will be from 1 - 3 working days (excluding weekends) for priority breakdown
situations (no hot water and/or heating).
6 720 644 864a (2010/10)
FAULT OR BREAKDOWN
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