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Troubleshooting
Problem
Cannot switch phone on
Phone switches off automatically
Cannot charge battery
Battery loses power quickly
Network not displayed
Cannot make a call
Cannot answer a call
No ringing for an incoming call
Possible cause
Battery out of power.
Battery not installed correctly.
Battery out of power.
Battery not installed correctly.
Charger not connected.
Connectors are dirty.
Battery has worn out.
Battery or charger is damaged.
Bluetooth is active.
SIM card not installed correctly.
Contacts between SIM card and phone are dirty.
Network signal is weak.
SIM card is damaged.
You are outside of your network service area.
Call barring is active.
Call divert is active
Call barring is active.
Phone is set to not ring for incoming calls.
Troubleshooting
Possible solution
Charge the battery (see page 137).
Ensure that the battery is inserted correctly (see page 17).
Charge the battery (see page 137).
Ensure that the battery is inserted correctly (see page 17).
Ensure that the charger is connected to the phone and to a
working power outlet.
Clean the connectors of the charger and battery.
Replace the battery.
Replace the battery or charger. Contact your dealer for
assistance.
Switch off Bluetooth (see page 91).
Ensure that the SIM card is inserted correctly (see page 16).
Gently clean the contacts of the SIM card and phone.
Move clear of any obstructions that may block the signal.
Contact your service provider to obtain a replacement SIM
card.
Connect to a different network if this is supported by your
service provider (see page 46).
Deactivate Call barring (see page 44).
Deactivate Call divert (see page 45).
Deactivate Call barring (see page 44).
Change or edit the profile (see page 134)
Edit the tone settings (see page 134).
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