Table of Contents
Advertisement
• Personal Unblocking Key (PUK) code and PUK2 code — These codes (8 digits)
are required to change a blocked PIN code or PIN2 code, respectively. If the
codes are not supplied with the SIM card, contact the network service provider
whose SIM card is in your device.
• UPUK code — This code (8 digits) is required to change a blocked UPIN code. If
the code is not supplied with the USIM card, contact the network service provider
whose USIM card is in your device.
IMEI number
International Mobile Equipment Identity (IMEI) number — This number (15 or 17
digits) is used to identify valid devices on the GSM network. Phones that are stolen
or lost can be blocked from accessing the network. The IMEI number for your phone
is found in the battery compartment under the battery.
The serial number for your phone is stamped on the battery cover.
Getting help and support
To find out more about using your phone, or if you are unsure how your phone should
function, there are a number of ways in which you can get help.
• Contact Technical Support. You can call or email Vertu Technical support using
the Concierge key.
• Contact Vertu Concierge, who are there to assist you with any issue. Concierge
offers personal and sophisticated help facilities by phone as well as though email
support.
• Use the In-device help or this user guide.
• Setup wizards available on the phone from Menu > Ctrl. Panel > Sett. wizard
which can help you with registration and email installations.
If you cannot resolve an issue, do one of the following:
• Restart the device: switch off the device, and remove the battery. After about a
minute, replace the battery, and switch on the device.
• Restore the original factory settings.
• Update your device software. (See "Update software" on page 141.)
If your issue remains unsolved, contact Vertu Concierge or your Vertu dealer. Before
sending your device back for any reason, always back up the data in your device.
Introducing your Vertu phone
In-device help
Your Vertu phone contains an inbuilt help system to assist you with using the phone.
1. Most functions have contextual help available from Options > Help. This
provides the quickest way to get immediate assistance.
2. You can also access the complete help function by selecting Menu > Help >
Help. This help contains a search function, which is accessed using Options >
Search.
3. When you are reading the instructions, to change the size of the help text, select
Options > Increase font size or Decrease font size.
4. You may find links to related topics at the end of the help text. If you select an
underlined word, a short explanation is displayed. Help texts use the following
indicators:
Link to a related help topic.
Link to the application being discussed.
To switch between help texts and an application that is open in the background, select
Options > Show open apps. and the desired application displays.
SD Card
A removable SD card is normally pre-installed in your Vertu phone. It contains the
Reference Manual in PDF format in supported languages as well as additional
software.
12
Advertisement
Table of Contents
