Caregiver Alerts - Philips medication dispenser User Manual

Caregiver Alerts

Alert Possible Causes
Unit has not There is a voicemail
checked in message causing an
over the last interrupted dial tone .
24 hours .
There is a phone off the
hook, the phone lines are
down, or the dispenser is
turned off .
MD . 2 unit Patient is away from
missed home or didn't hear the
dispense . message .
MD . 2 unit There is no medication
is empty . remaining in the
dispenser .
MD . 2 AC There was a power
power change . outage or the dispenser
is plugged into an outlet
controlled by a wall
switch .
MD . 2 repower The AC power is
and not restored but the backup
programmed . battery power was
depleted .
MD . 2 jammed A medicine cup or lid is
cup . jammed in the dispenser .
MD . 2 empty The dispenser is empty .
and missed
dose
Missed dose There have been four
bin is full . missed doses .
MD . 2 stop .
Reference
Response Required
Make sure the patient's home voicemail has
been cleared of messages .
Caregiver must go to the patient's home to
check the dispenser .
Caregiver must follow up with the patient
to determine why a dose was missed and
administer the missed dose as required .
Caregiver must go to the patient's home to
reload the dispenser .
The dispenser will operate on battery
power for up to 18 hours . The caregiver
should check with the patient to be sure
that medication is being received .
Caregiver must go to the patient's home to
reset the dispenser and remove and reload
the medication .
Caregiver must go to the patient's home to
remove the jammed cup or lid and make
sure no medications have been missed . The
caregiver must also reset the dispenser and
remove and reload the medication .
Caregiver must go to the patient's home,
administer the missed dose and/or reload
the medication .
Caregiver must go to the patient's home,
remove the missed doses and clear the
missed dose status . The caregiver should
administer the missed doses as required . If
the dispenser sits overnight in this condition,
it will need to be reset .
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