Almost Empty Alerts; Daily Check-In; Online Monitoring Report - Philips medication dispenser User Manual

Medication dispenser

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Almost Empty Alerts

When the dispenser detects that just three days of medication remain, it will start

sending "Almost Empty" alerts. This alert is sent ONLY to the first designated caregiver

and it is always sent at 8 pm. The first alert will be sent 72 hours (3 days) before the

dispenser is empty . If the caregiver does not acknowledge this alert, it will be repeated

at 8 pm the next two days until the alert is acknowledged .

Please refer to page 47 for a list of caregiver alerts and the recommended action .

Once a day, the Philips Medication Dispenser will automatically call the Support Center to

download information about the system status . The following information is downloaded

each day:

• Number of missed doses

• Days of medication remaining

• Number of early doses

• System errors (e.g., jammed cups, interruption in electrical power, etc.)

The information downloaded during the daily check-in is compiled and presented in the

online Philips Medication Dispenser Monitoring Report . This report is available online,

24 hours a day . To access the Monitoring Report, please contact the Support Center.

A Support Specialist will provide logon information and instructions .

For assistance, call the Support Center at 1-888-632-3261 .

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