Ford Edge Owner's Manual page 416

416
Vehicle Health Report/Services (Traffic, Directions and
Issue
I received a text Your account may
that the Vehicle not be activated
Health Report is on the website,
not activated. OR
You may have the
wrong VIN
(vehicle
identification
number) listed.
I'm unable to The preferred
retrieve the dealer
report on the information did
website, or I not load correctly.
receive a system
error.
I'm unable to This could be due
submit a report. to your phone's
compatibility, OR
Bad signal
strength, OR
Your phone may
not be activated
on the website.
2013 Edge (edg)
Owners Guide gf, 1st Printing
USA (fus)
SYNC
Information) issues
Possible Possible Solution(s)
Cause(s)
This is a free feature, but you
must first register online to use
it.
Make sure that your VIN is
correctly listed in your account.
When you register your account,
you must list a preferred dealer.
If one is already listed, try
selecting another dealer and
logging out. Log back in and
change it back to your preferred
dealer and retrieve the report.
Update your mobile number in
your account on the website.
Make sure you have full signal
strength and that your
Bluetooth volume level has been
turned up.
Try deleting your phone and
performing a clean pairing.