Ford Super Duty Owner's Manual page 464

Issue
I am having Possible device
trouble connecting malfunction.
my device.
SYNC does not This is a device
recognize my limitation.
device when I turn
on the car.
• This is a
Bluetooth audio
does not stream. phone-dependent
feature, OR
• The device is
not connected.
• Your music files
SYNC does not
recognize music may not contain
that is on my the proper artist,
device. song title, album
or genre
information, OR
• The file may be
corrupted, OR
• The song may
have copyright
protection which
does not allow it
to play.
2013 F-250/350/450/550 (f23)
Owners Guide gf, 2nd Printing, December 2012
USA (fus)
SYNC®
USB/Media Issues
Possible Possible Solution(s)
Cause(s)
• Try turning off the device,
resetting the device or removing
the device's battery, then trying
again.
• Make sure you are using the
manufacturer's cable.
• Make sure the USB cable is
properly inserted into the device
and the vehicle's USB port.
• Make sure that the device does
not have an auto-install program
or active security settings.
Make sure you are not leaving the
device in your vehicle during very
hot or cold temperatures.
Make sure the device is
connected to SYNC and that
you have pressed play on your
device.
• Make sure that all song details
are populated.
• Some devices require you to
change the USB settings from
mass storage to MTP class.
463