Computer Associates BABNWUP900NE6 - BRIGHTSTOR ARCSERVE BACKUP V9 Manual page 51

Symptom/Error Messages
E8602 Failed to read from
database.
DBNAME=<DatabaseObject_Na
me>, EC=EXCH Exchange Agent
—(421) "Not enough disk space
for application."
Error message during setup.
Authentication Failure: Fail to
Create Profile—Check the
[c:\ExchVerify.log ] for detail and
make sure the User Mailbox
Name or Alias is correct and
Unique.< case sensitive!>
E8605 Failed to start restore.
DBNAME=<DatabaseObject_Na
me>, EC=Backup Agent Error—
(354) "Failed to find the object
information."
E8601 Failed to connect agent.
(AGENT=dbaxchg2, EC=Backup
Agent Error—(85) "Invalid user
ID or password was submitted.")
Reason
There is insufficient hard disk
space available for detaching
the attachments.
There could be more than one
reason for this message.
Invalid Alias name of the
mailbox.
Alias name of mailbox is
not unique.
The Windows NT account
for the mailbox does not
have Service Account
Admin privileges at
Organization, Site, and
Configuration levels of
Exchange Server.
Attempting to restore contents
of mailbox to a non-existent or
new empty mailbox.
Invalid user ID or password
(not the same as those provided
during installation of the
Backup Agent) was provided
for backup/restore/browsing
of Exchange Server Brick level.
Symptoms and Solutions
Solution
Either increase free disk space on
DetachedDir
the drive where
default it is Backup Agent home
directory) is specified or change the
DetachedDir registry key value to a
location with sufficient free disk
DetachedDir
space. The
key is located in
HKEY_LOCAL_MACHINE
window under the following key:
SOFTWARE\ComputerAssociates
\BrightStor ARCserve
Backup\DSAgent\
CurrentVersion\agent\dbaxchg2.
Make sure that the correct
Alias name for mailbox is
specified.
Make sure that the Alias name
of mailbox is unique and is not
a prefix to any other Alias
mailbox name.
Make sure that the Windows
NT account for that mailbox
has Service Account Admin
rights at Organization, Site,
and Configuration levels of
the Exchange Server.
Make sure that the mailbox name
selected for destination exists and
has been accessed before
performing the restore.
Verify that a correct User ID and
password (case sensitive) is
provided for Exchange Server Brick
level objects. If the mailbox name,
account, and password have to be
updated or modified, run setup
and select "Authenticate Exchange
service account for Brick Level
Backup."
Troubleshooting
(by
registry
A–3