Further Information; Troubleshooting; Getting Assistance - ADDER AdderView Matrix User Manual

Further information

This chapter contains a variety of information, including the following:
• Troubleshooting - see below
• Getting assistance - see right
• Appendices
• Appendix 1 - Configuration menu items
• Appendix 2 - Firmware upgrade
• Appendix 3 - Cable and connector specifications
• Other products in the AdderView Matrix range
• Safety information
• Warranty
• Radio frequency energy statements

Troubleshooting

Poor video quality with smearing, fuzziness or ripple
• Use coaxial video cables to connect your devices to the AdderView Matrix.
When power switching, the selected computer does not power on or off
• Check the power switch port(s) to which the computer is connected. Check
the indicator status for that/those ports on the power switch front panel
- do they illuminate/extinguish when the switching command is sent?
• If a multi-feed server is attached to more than one power port, check that
all of the power inputs are connected to ports and that all those ports are
being switched.
For information regarding remote connection problems (when using an
AdderLink IP), please refer to the Troubleshooting section within the AdderLink
IP user guide.

Getting assistance

If you are still experiencing problems after checking the list of solutions in the
Troubleshooting section then we provide a number of other solutions:
• Adder Technology website – www.adder.com
Check the Support section of our website for the latest solutions and driver
files.
• Email – support@adder.com
• Fax in the UK: +44(0)1954 780081
in the US: +1 888 275 1117
• Phone in the UK: +44(0)1954 780044
in the US: +1 888 275 3337
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