Hardware Warranty Service; What To Do Before You Call - IBM NetVista 6644 User Manual

Hardware warranty service

If the IBM computer that you purchased does not function as warranted, during
the period of your warranty, the IBM PC HelpCenter technical-support center will
provide warranty service for IBM factory-installed hardware.
Note: Make sure that you write down your date of purchase and keep your
receipt in a safe place. You will be required to present your proof of
purchase to receive service under your IBM warranty.
Your IBM computer is subject to the terms of your IBM warranty and the IBM
International License Agreement for Non-Warranted Programs, which are
included with your computer. Please read these terms carefully.
If your computer needs to be serviced, please provide the servicer with the
Product Recovery and Diagnostics CD that comes with your computer. This will help
the servicer to complete the required service.
If your computer is having a problem that is not covered by your IBM warranty,
see "Purchasing additional support" on page 64.

What to do before you call

Note: If your call is not covered by 30-day "Up and Running" support or by your
IBM warranty, you will be required to provide a major credit-card number
for support.
By doing the following items, you will help the IBM PC HelpCenter technical-
support representative handle your call, and you will help reduce the amount of
time it takes to diagnose problems and answer your questions.
1. Register your computer through the IBM Product Registration program that
comes installed on your computer.
2. If possible, run both the DOS version and the Windows version of PC-Doctor
diagnostics. Save and print the log files created by both the DOS and
Windows versions of diagnostics so that you can provide these to the
technical-support representative. (The log file created in the Windows
version is automatically saved in C:\PCDR\DETAILED.TXT.) For
information about how to use the PC-Doctor diagnostics, refer to the
"Troubleshooting" information in the documentation that comes with your
computer.
When you call the IBM HelpCenter, you will be required to provide the following
information:
• Name
• Address
• Telephone number
• Machine type, model, and serial number
• Registration number (when you receive one)
• Date of purchase
• A description of the problem
• The exact wording of any error messages
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