Cisco uBR10012 Software Configuration Manual page 19

Preface
Obtaining Technical Assistance
If you cannot resolve your technical issues by using the Cisco TAC Web site, and you are a Cisco.com
registered user, you can open a case online by using the TAC Case Open tool at the following URL:
http://tools.cisco.com/ServiceRequestTool/create/launch.do
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC
Web site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority
level 2; these classifications are assigned when severe network degradation significantly impacts
business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC
engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following
URL:
http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html
Before calling, please check with your network operations center to determine the level of Cisco support
services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network
Supported Accounts (NSA). In addition, please have available your service agreement number and your
product serial number.
Cisco uBR10012 Universal Broadband Router Software Configuration Guide
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