Troubleshooting - Kenmore Side by Side Refrigerator Use & Care Manual

4. Depending on your model, turn the Thermostat Control or
Refrigerator Control to OFE See the "Using the Control(s)"
section.
5. Unplug refrigerator.
6. Empty water from the defrost pan.
7. Clean, wipe, and dry thoroughly.
8. Take out all removable parts, wrap them well, and tape them
together so they don't shift and rattle during the move.
9. Depending on the model, raise the front of the refrigerator so
it rolls more easily OR screw in the leveling legs so they don't
scrape the floor. See the "Door Closing" or "Leveling Your
Refrigerator" section.
10. Tape the doors shut and the power cord to the refrigerator
cabinet.
When you get to your new home, put everything back and refer to
the "Installation Instructions" section for preparation instructions.
Also, if your refrigerator has an automatic ice maker, remember to
reconnect the water supply to the refrigerator.
1ROUBLESHOOTING
There is water in the defrost drain pan
• Is the refrigerator defrosting? The water will evaporate. It is
normal for water to drip into the defrost pan.
• Is it more humid than normal? When it is humid, expect that
the water in the defrost pan will take longer to evaporate.
The motor seems to run too much
• Is the room temperature hotter than normal? The motor
will run longer under warm conditions. At normal room
temperatures, expect your motor to run about 40% to 80% of
the time. Under warmer conditions, it will run even more.
Has a large amount of food just been added to the
refrigerator? Adding a large amount of food warms the
refrigerator. The motor normally will run longer to cool the
refrigerator back down.
Are the doors opened often? The motor will run longer
when this occurs. Conserve energy by getting all items out at
one time, keeping food organized, and closing the door as
soon as possible.
Try the solutions suggested here first in order to avoid the •
cost of an unnecessary service call.
Your refrigerator will not operate
• Is the power supply cord unplugged? Plug into a grounded •
3 prong outlet.
• Has a household fuse or circuit breaker tripped? Replace
the fuse or reset the circuit breaker. •
Is the refrigerator or freezer control turned to the OFF
position? See "Using the Controls,"
Is the refrigerator defrosting? Recheck to see if the
refrigerator is operating in 30 minutes. Your refrigerator will
regularly run an automatic defrost cycle.
Is the refrigerator not cooling? For models with digital
controls, turn the unit OFF then ON again to reset. See "Using
the Controls." If this does not correct the problem, call for
service.
The lights do not work
• Is the power supply cord unplugged? Plug into a grounded
3 prong outlet.
Is a light bulb loose in the socket or burned out? See
"Changing the Light Bulbs."
Are the controls not set correctly for the surrounding
conditions? See "Using the Controls."
Is the dispenser light set to ON? The dispenser light will
operate only when the levers are pressed. If you want the
dispenser light to stay on continously, set the dispenser light
to ON, or AUTO.
Are the doors not closed completely? Close the doors
firmly. If they do not close completely, see "The doors will not
close completely" later in this section.
Are the condenser coils dirty? This prevents air transfer and
makes the motor work harder. Clean the condenser coils. See
"Cleaning."
Are the door gaskets not sealed all the way around?
Contact a technician or other qualified person.
NOTE: Your new refrigerator will run longer than your old one
due to its high-efficiency motor.
The refrigerator seems to make too much noise
• The sounds may be normal for your refrigerator. See "Normal
Sounds."
The ice maker is not producing ice or not enough ice
Has the ice maker just been installed? Wait 72 hours for full
ice production to begin. Once your refrigerator is cooled, the
ice maker should produce 70 to 120 cubes every 24 hours.
Is the freezer temperature cold enough to produce ice?
Wait 24 hours after ice maker hookup for ice production. See
"Using the Controls."
Is the ice maker switch in the OFF (right) position? Move
ice maker switch to the ON (left) position. See "Ice Maker and
Storage Bin."
Is the dispenser light set to AUTO? If the dispenser is set to •
the AUTO mode, be sure the dispenser light sensor is not
blocked. For more information, see "Water and Ice •
Dispensers."
NOTE: The dispenser lights are LEDs which should not need
to be changed. If your dispenser lights are still not working,
call 1-800-4-MY-HOME for assistance.
Is the water line shutoff valve to the refrigerator turned
on? Turn on the water valve. See "Water Supply Connection."
Does the ice maker mold have water in it or has no ice
been produced? Make sure your refrigerator has been
connected to a water supply and the supply shutoff valve is
turned on. See "Water Supply Connection."
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